MUSEUM COORDINATOR

• Job ID: 53623
• Job Category: Economic Development, Arts & Culture
• Division & Section: Economic Development & Culture, EDC Museum & Heritage Services
• Work Location: Various, see below
• Job Type & Duration: Full-Time, 2 Permanent Vacancies
• Hourly Rate and Wage Grade: $45.98 - $50.40, Wage Grade 14
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 2
• Posting Period: 27-Feb-2025 to 13-Mar-2025
• Work Locations:
  • Todmorden Mills Heritage Site, 67 Pottery Road, Toronto, Ontario, M4K 2B9
  • Mackenzie House, 82 Bond Street, Toronto, Ontario, M5B 1X2

Job Summary:

Are you passionate about coordinating community-led initiatives and connecting with diverse audiences? Do you like to find new ways to connect people, communities and culture, ensuring vibrant and inclusive museums that are accessible to all? At the City of Toronto, Museum Coordinators support museum operations, staff, and the public to ensure the success of the City's network of municipal museums.

The Museum Coordinator will embrace and support the work of Toronto History Museums, utilizing storytelling to connect people through art, creativity, culture, and innovation.

This role is grounded in advancing commitment to City of Toronto key strategic frameworks: Indigenous Reconciliation, decolonisation, Anti-Oppression, Anti-Racism, Anti-Black Racism and equity and diversity.

The Museum Coordinator at Todmorden Mills is responsible for handling theatre rentals and gallery exhibits as well as partnership development, program development and building inclusive community connections.

The Museum Coordinator at Mackenzie House is responsible for working with colleagues and partners to deliver a program of museum tours, special events and workshops, and schools programming.

Major Responsibilities:

• Oversees day to day museum operation, provides staff direction, strategic planning, development and coordination of programs for clients and the community.
• Identifies community visitor trends. Conducts the analysis of policies and procedures, develops and initiates plans to ensure effective operational planning and service delivery.
• Recruits, selects, trains and monitors service delivery of part-time Recreation staff.
• Develops and implements service delivery standards, fiscal management strategies, and sound financial management emphasizing internal control to meet the needs of visitors and to achieve revenue targets.
• Provides input into and administers assigned operating budget, ensuring that expenditures are controlled with approved budget and revenues are collected and deposited, in compliance with corporate finance policies and procedures.
• Liaises with various client groups, including teachers, group leaders, volunteer organizations, community partners and outside business partners to promote museum programs.
• Develops and delivers new equitable and inclusive educational and exhibit programs for a variety of client groups in response to changing community needs, capacities and assets.  
• Maintains records related to budget administration.
• Plans, develops, administers, and supports the evaluation processes and coordinates the museums' existing interpretive services and other public services.
• Participates in the planning and completion of grant applications and budget reports.
• Improves operational performance through evaluating expenditures and attendance figures and adjusts operations accordingly.
• Evaluates visitor and community needs and coordinates on-site response.
• Ensures compliance with security and health and safety matters.
• Communicates with a variety of visitor groups and liaises with stakeholders.
• Contributes to the development and implementation of marketing activities for the Museum.
• Develops and implements strategies to involve equity deserving and under-served communities in the museums.
• Researches and prepares fundraising and sponsorship opportunities for major cultural events and initiatives as directed by the Museum Administrator in liaison with the Sponsorship team.
• Ensures the mission and mandate of the museum are met.
• Develops a long-term plan for the facility in accordance with the Division's strategic plan.
• Prepares promotional materials for marketing the museum and other special projects eg. Doors Open Toronto.
• Identifies, nurtures and administers community partnerships to ensure that cultural diversity of the city is celebrated the programs.
• Participates in outreach programming and promotion of museum programs and events.

Key Qualifications:

1. Post-secondary education in Museum Studies, History, Arts Administration, Education, or Cultural Site Management, or the approved equivalent combination of education and/or experience.
2. Experience with developing community partnerships that advance equity, inclusion and reconciliation.
3. Experience with general museum operations, including the care and security of a historic building, artifacts and health and safety.
4. Considerable experience with data in a performance-oriented environment, including evaluating programs, administering program budgets, and tracking and reporting on metrics, such as visitor attendance and revenue.
5. Considerable experience coordinating a range of tasks, including programs, events and staffing in a museum or community arts environment.

You must also have:

• Ability to engage equity deserving communities in impactful ways.
• Ability to provide excellent customer service to a variety of internal and external stakeholders.
• Ability to promote and foster teamwork, providing opportunities for learning and growth.
• Ability to work flexible hours, including evenings, weekends and statutory holidays.
• Ability to be flexible and multi-task in a creative environment with competing deadlines, to prioritize and complete tasks to a high standard of excellence.
• Excellent oral and written communication skills to communicate effectively with senior management, consultants, staff, Council Members, and external community stakeholders.
• Knowledge of change management, creative and strategic thinking skills to support policy development, change activities and to support decision-making.
• Excellent interpersonal, problem solving and conflict resolution skills, with the ability to exercise sound judgement and political acuity in the decision-making process.
• Knowledge of relevant employment legislation, including Employment Standards Act, Ontario Human Rights Code, Human Rights and Anti-Harassment/Discrimination Policy, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act.
• Ability to support the Toronto Public Service values and a workplace culture that champions equity, diversity and inclusion.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.