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DISTRICT MANAGER MLS

  • Job ID: 59025  
  • Job Category: Audit, Compliance & Inspections
  • Division & Section: Municipal Licensing & Standard, Various Sections
  • Work Location: Hybrid, 1530 Markham Rd 3rd Floor and/or 399 The West Mall 4th Floor
  • Job Type & Duration: full-time, Permanent Vacancies
  • Salary: $123,833.00-$170,184.00
  • Shift Information: Monday to Friday, 35 hours per week.
  • Affiliation: Non-Union
  • Number of Positions Open: 2 
  • Posting Period: 10-SEP-2025 to 24-SEP-2025


Major Responsibilities:

The District Manager, MLS (Investigation Services, Rental Standards Services, Bylaw Enforcement), is responsible for ensuring the effective, efficient, economical, and essential service delivery of Municipal Licensing and Standards District Operations teams. As a dynamic leader, the Manager promotes the mission, vision, and values of the Municipal Licensing and Standards Division and the Toronto Public Service.

  • Leads the strategic and operational direction of district-based bylaw enforcement teams, establishing objectives and policies that align with divisional priorities, while promoting a customer service approach to enforcement.
  • Manages and oversees daily operations, including administration, inspections, and investigations, ensuring efficient service delivery in collaboration with supervisory, administrative, and enforcement staff.
  • Supervises and supports staff performance by providing guidance, coaching, and subject matter expertise, while addressing complex or sensitive service requests as needed.
  • Fosters a collaborative, adaptable, and learning-focused culture that encourages innovation, accountability, and continuous improvement.
  • Addresses community concerns and emerging issues by responding to complaints and attending meetings as needed, while building and fostering relationships with community members and agencies to promote education and a compliance-based approach to resolution.
  • Responsible for human resource management, including supervision of staff, labour relations, performance development, and ensuring compliance with employment-related legislation and policies, including but not limited to the Ontario Human Rights Code, Occupational Health and Safety Act, Municipal Freedom of Information and Protection of Privacy Act, Conflict of Interest policy, collective agreement, and other City policies and procedures.
  • Ensures the cost-effective and responsible management of the team’s financial, material, and human resources to achieve results; develops and administers the team’s budget; monitors expenditures to ensure budgetary compliance.
  • Develops and implements inspection, enforcement, and compliance strategies to address divisional and Council priorities, including risk-based approaches; establishes mechanisms to ensure the high quality of inspections and investigations conducted by staff, including the auditing of files; establishes performance benchmarks and service delivery standards for the team.
  • Builds and maintains strong relationships with stakeholders and partners by providing guidance to citizens, elected officials, and community groups on municipal law enforcement, interpreting bylaws and legislation, and supporting the development of policies and bylaw amendments. Collaborates across teams, divisions, and external partners to achieve shared objectives and represents the Division in responding to media inquiries.
  • Ensures appropriate reports are prepared for submission to Community Council, the Property Standards Appeal Committee, court, and other judicial/quasi-judicial bodies.

Key Qualifications:

  1. Post-secondary education in law or law enforcement, public administration, business administration/management, or an equivalent combination of education and considerable experience.
  2. Considerable experience in a regulatory or enforcement environment, including policy development, interpreting and enforcing legislation, conducting complex inspections and investigations, and implementing and recommending effective compliance strategies.
  3. Considerable experience leading a team preferably in a unionized environment to achieve objectives by fostering teamwork, innovation, and participation; supporting staff development and growth; and demonstrating adaptability and responsiveness to changing service demands, labour relations, and emerging issues.
  4. Considerable experience building partnerships and engaging stakeholders, including collaborating across teams and divisions, supporting community and agency involvement, and monitoring performance to achieve enforcement objectives.
  5. Considerable experience in leading change, and being adaptable and responsive to changes in operations, service demands, and emerging issues.
  6. Must possess and maintain a valid Province of Ontario Class “G” Driver’s License, and have the ability to obtain the City’s operating permits and meet related requirements.
  7. Highly developed interpersonal, human relations, written and oral communication, negotiation, conflict resolution, project management, analytical, and problem-solving skills.
  8. Commitment to customer service, demonstrated by using a variety of approaches to integrate customer service excellence into business strategies, plans, and programs.
  9. Knowledge of court and prosecution processes.
  10. Ability to represent the Division at Council, committees of Council, tribunals, and court.
  11. Proficient in the use of, and knowledgeable about, computer office systems (e.g., Microsoft Office) and case management systems.
  12. Ability to understand and apply budgeting principles, financial controls, and monitoring practices.
  13. Ability to communicate effectively and diplomatically with all levels of the judiciary, staff, public, external agencies, and other stakeholders.
  14. Ability to exercise independent judgment and discretion in dealing with confidential or sensitive matters.
  15. Ability to interpret and apply the provisions of all federal, provincial, and municipal statutes, including the Occupational Health and Safety Act, the Ontario Human Rights Code, and other employment-related legislation and policies.
  16. Ability to work rotating shifts, if required.

 

Notes:

  • Successful candidates may be assigned to alternative work locations in the future, as determined by organizational needs.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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