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APPLICATION & TECH SUPP SPEC 1

Job ID: 59580
Job Category: Information & Technology
Division & Section: Toronto Court Services, TO Court Svcs Planning & Liaison Svcs
Work Location: 92 Front St East, 2700 Eglinton Ave West, 1530 Markham Rd
Job Type & Duration: Full-time, Temporary (12 months) Vacancy
Hourly Rate: $47.80 - $52.39 hourly
Shift Information: Monday to Friday, 35 Hours per Week - Hybrid
Affiliation: L79 Full-Time
Number of Positions Open: 1
Posting Period: 07-Oct-2025 to 21-Oct-2020

 

Job Description: 

To provide expertise of a technical and business nature related to Application, Desktop, Network, Security & Access Management Server Supports in addressing opportunities/challenges. The Application & Technical Support Specialist 1 will provide technical first and second level support for the desktop infrastructure.

 

Major Responsibilities:

  • Schedules work and sets priorities.
  • Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems.
  • Liaises and co-ordinates with internal & external groups on resolution of problems. Assists in all aspects of project management of client divisional initiatives as the technical lead on project teams.
  • Recommends preventative solutions to mitigate recurrence of similar problems.
  • Develops and recommends improvements to current environment, policies & processes.
  • Acquires and disposes of hardware and software.
  • Configures network and server-related hardware and software.
  • Monitors and maintains access and security of data and infrastructure.
  • Configures of server hardware and software.
  • Advises desktop configuration management teams on hardware & software technologies and deployment alternatives including local sustainment program lead for assessing, deploying and configuring for the division.
  • Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
  • Advises security management & control teams on security-related technologies and access control alternatives.
  • Provides support for divisional applications such as ICON, PTMS, ADHOC, Front Desk, Liberty Recorder/Player,
  • Provides support for all technology in the courtroom / hearing room, tribunal environment including Audo Visual technology and integrations.
  • Responsible for Digital Audio Recording server for the division.
  • Performs capacity planning.
  • Prepares, directs, and recommends for approval training material and documentation for use by clients and staff.
  • Provides training to clients in use of technology.
  • Reviews work and provides guidance/training to staff.
  • Prepares statistics and drafts summary reports.
  • Supports the centralized management of access control.
  • Installs/rolls out application, configures and troubleshoots hardware, software and printing including taking inventory of such assets.
  • Attends committee meetings.
  • Travels to off-site locations.

 

Key Qualifications: 

 

Your application must describe your qualifications as they relate to:

  1. Post-secondary degree or diploma in computer science, or related discipline, or the approved equivalent combination of education and/or experience.
  2. Extensive experience in a senior level I&T desktop support role assisting clients with configuring and troubleshooting technical issues with various supported software packages (e.g. Microsoft Windows 11, Microsoft 365, and desktop imaging) in a large diverse computing environment.
  3. Considerable experience in advanced hardware configuration on desktops, peripherals and printers.
  4. Experience working as a technical lead on IT related initiatives/projects.

 

You must also have:

  • Knowledge of Wide Area Networks, Network Protocols and services (e.g. TCP/IP, DNS, SMTP), Microsoft Active Directory domains, Novell/eDirectory, IManager, VPSX, Bomgar.
  • Excellent customer service skills and the ability to establish and maintain good consulting relationships with Division clients, Provincial clients/partners, vendors and internal & external stakeholders.
  • Excellent interpersonal, written and verbal communication in order to understand user issues, provide coaching and training to staff
  • Ability to work independently with minimal supervision as well as cooperatively with others in a dynamic team environment as well as in a project team setting.
  • Excellent organizational, conceptual, analytical, problem-solving, multi-tasking and time management skills.
  • Ability to set priorities, plan, execute tasks and meet short competing deadlines.
  • Ability to lift/move equipment weighing up to 40lbs.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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