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  • Job ID: 17184
  • Job Category: Information & Technology
  • Division & Section: People & Equity, Business Services, Systems & Insight
  • Work Location: METRO HALL, 55 John Street, Toronto
  • Job Type & Duration: Full-time, Temporary until April 2023 
  • Salary: $103,303.20 - $121,375.80,TM1958, WG7.5
  • Shift Information: Monday to Friday, 35 hours per week 
  • Affiliation: Non-Union
  • Number of Positions Open: 1


Reporting to the Manager Business Transformation & Change Management, the eHR Management Consultant will lead the review of enterprise people processes helping to identify opportunities for enhancements and streamlining, including with the support of enabling technology.


What will you do?

  • Implement detailed plans and recommend policies/procedures regarding program specific requirements.
  • Conduct research in assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Provide project management and leadership of complex, enterprise-wide, people process initiatives.
  • Lead the review of enterprise people processes by identifying opportunities for enhancements and streamlining, including with the support of enabling technology.
  • Oversee the documentation of existing business and system processes, process analysis, process reengineering, and design / development of new business processes, ensuring alignment with HR systems capabilities and workflows and leveraging enterprise infrastructure investments.
  • Provide input to HR system configuration to ensure alignment of new and enhanced business processes with enabling technology
  • Lead and provide work direction to assigned staff and/or project teams, in conceiving, coordinating and supporting the overall development and implementation of new and enhanced people processes
  • Manage the gathering of user requirements and contributes to the development of design documents, etc.
  • Contribute to the development of financial and budget requests for technology projects, including contribution to Technology Services capital budget business cases
  • Prepare various formal project documents such as Requests For Information/Proposals, Quotations, statements of work and Service Level Agreements as required.
  • Prepare detailed and timely reports, presentations, etc., as required for the People & Equity Division senior management team, as well as other inter-Divisional steering committees, working groups, etc.
  • Foster and maintain collaborative working relationships and strategic links with all functional business partners in People & Equity, Pension, Payroll & Employee Benefits, Technology Services, corporate stakeholders, relevant business partners, and representatives across City Divisions.
  • Initiate various consultative approaches to ensure maximum stakeholder participation, collaboration and support.
  • Provide knowledge transfer on business processes and procedures.
  • Research and identify a wide range of emerging people process issues, current industry best practices and implementation approaches applicable to the TPS environment.
  • Develop comprehensive communication and organization change management strategies within the People & Equity Division and the City, relating to people processes.
  • Identify approaches, concepts and methods of analyzing complex, and sometimes competing issues, and provide expert advice as required.
  • Recommend and implement security, privacy & quality assurance requirements consistent with both the MFIPPA, and corporate legislated standards regarding the storage, processing and retention of confidential data.


What do you bring to the role?

  1. Considerable experience leading process optimization projects with enterprise-wide impacts, in a large complex organization.
  2. Experience with optimizing processes that interact with or are enabled by e-HR and e-Recruitment technology solutions similar to those used at the City (e.g. SAP; SuccessFactors, WorkDay, etc.)
  3. Experience leading and/or supervising project or operational support teams; providing work direction, guidance, and support to staff.
  4. Post-secondary education in business administration, business analysis, systems analysis, etc., or an equivalent combination of education and experience.
  5. Demonstrated analytical skills in assessing and reviewing business and service processes to identify options, best practices, and opportunities to improve service delivery to management, employees, and the public
  6. Strong capacity for strategic thinking, managing complexity as well as strong and creative problem solving skills, and the ability to work with a high degree of autonomy, managing interpersonal relations
  7. Significant facilitation experience with change initiatives at a senior level.
  8. Excellent written and oral communications skills, presentation and interpersonal skills with a proven ability to deliver key messages to diverse audiences including technical staff, business users, and senior management
  9. Strong political acuity, customer focus, demonstrated ability to establish and maintain a strong network through relationship building
  10. Working knowledge of HR practices, procedures and employment related legislation (e.g. Occupational Health and Safety Act, Workers Safety Insurance Act, Human Rights Code, Labour Relations Act, Employment Standards Act, Accommodation of Ontarians with Disabilities Act, etc.)
  11. Project management certification or accreditation, an asset.



  • All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy.
  • Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting


Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.



The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.