APPLICATION & TECH SUPP SPEC 1

• Job ID: 53757
• Job Category: Information & Technology
• Division & Section: Parks, Forestry & Recreation, PFR Bus & Technology Transformation
• Work Location: Metro Hall, 55 John Street, Toronto, Ontario, M5V 3C6 (Hybrid)
• Job Type & Duration: Permanent Full-Time Vacancy
• Hourly Rate: $45.98 - $50.40
• Shift Information: Monday to Friday, 35 hours per week 
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 12-Mar-2025 to 26-Mar-2025 

Job Summary:

Reporting to the Manager Information Services, the Application Technical Support Specialist 1 will be responsible for providing support to the Information Services unit and to the unit’s internal clients in the Parks & Recreation Division.

Central to this role is the sustainment of IBM Maximo's Enterprise Work Management System (EWMS). Duties include providing technical functional support for the unit's IBM Maximo Asset Management system and activities related to triaging issues from various business units. 
 

Major Responsibilities:

• Maintains, supports, and enhances various systems, including troubleshooting daily issues, analyzing application problems, and performing system configuration on the enterprise asset management system IBM Maximo.
• Leads team in identification and resolution of issues and problems.
• Schedules workload and sets priorities.
• Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems.
• Liaises and co-ordinates with internal & external groups on resolution of problems.
• Recommends preventative solutions to mitigate recurrence of similar problems.
• Develops and recommends improvements to current environment, policies & processes.
• Acquires and disposes of hardware and software.
• Configures network and server-related hardware and software.
• Monitors and maintains access and security of data and infrastructure.
• Configuration of server hardware and software.
• Advises desktop configuration management teams on hardware & software technologies and deployment alternatives.
• Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
• Advises security management & control teams on security-related technologies and access control alternatives.
• Performs capacity planning.
• Reviews work of staff and provides training to them.
• Prepares, directs, and recommends for approval training material and documentation for use by clients and staff.
• Prepares statistics and drafts summary reports.
• Supports the centralized management of access control.
• Installs /rolls out application, hardware and/or software and takes inventory of such assets.
• Designs and creates databases.
• Attends committee meetings.
• Provide training to clients in the use of technology.
• Travels to off-site location.

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. Post-secondary degree or diploma in Computer Science or Information Technology or the approved equivalent combination of education and/or related experience.
2. Considerable experience building Oracle PL/SQL queries. 
3. Considerable experience working first and second level Information Technology support, including incident troubleshooting, resolution, and user support over the phone.
4. Experience working with IBM Maximo, including implementation or support, configuration, BIRT report development, application design, asset management and spatial management.
5. Experience creating automation scripts in Python or JavaScript.

You must also have:

• Strong customer-facing interpersonal skills, with the ability to communicate clearly and assess request details from internal customers.
• Strong desktop software skills, including those related to Microsoft Office Suite.
• Ability to effectively use various tools and software in support of remote work, including online collaboration tools, video conferencing tools, email, texting and audio.
• Willingness and ability to learn new processes and procedures and provide feedback on the improvement of same.
• A strong commitment and affinity for teamwork and collaboration.
• Strong time management skills and the ability to work independently.
• Ability to work with minimum supervision and to set priorities, plan and execute tasks.
•  Ability to read, write and interpret Solution Delivery Life Cycle (SDLC) documentation.
• Ability to work effectively and efficiently with external providers such as vendors, consultants, and contractors.
• Ability to monitor the internal support queue (via email or other means) and respond appropriately to requests for support or reporting issues related to PFR systems.
• Ability to support Toronto Public Service values and a workplace culture that champions equity, diversity and inclusion.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.