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APPLICATION & TECH SUPP SPEC 3

  • Job ID: 52411
  • Job Category: Information & Technology
  • Division & Section: Toronto Shelter & Support Services, Program Support
  • Work Location: Metro Hall, 55 John St, Toronto
  • Job Type & Duration: Full-time, Temporary Vacancy (12 months)
  • Hourly Rate and Wage Grade: $38.37 - $42.03 (2024 rates)
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 17-JAN-2025 to 01-FEB-2025
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Reporting to the Supervisor, the Application & Technology Support Specialist 3 provides services and addresses opportunities and challenges related to Application, Desktop, Network, Security & Access Management, and Server Supports. This role provides onsite IT support to the City's various shelter locations as required.

 

Major Responsibilities:

 

  • Schedules workload and sets priorities
  • Installs and rolls out application, hardware & software and takes inventory of such assets
  • Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues& problems in assigned areas
  • Co-ordinates with internal & external groups on resolution of problems
  • Participates in team projects and makes recommendations to enhance the quality and efficiency of support
  • Provides inputs to the developments and improvements to current environment, policies & processes
  • Acquires and disposes of hardware and software
  • Configures network and server-related hardware and software
  • Monitors and maintains access and security of data and infrastructure
  • Advises desktop configuration management teams on hardware & software technologies and deployment alternatives
  • Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives
  • Advises security management & control teams on security-related technologies and access control alternatives
  • Provides training to clients in use of technology
  • Prepares documentation to facilitate transfer of knowledge
  • Prepares statistics and drafts summary reports
  • Supports the centralized management of access control
  • Travels to off-site homeless shelter locations to provide client support

 

Key Qualifications:

 

Your application must describe your qualifications as they relate to:

 

  1. Post-secondary education in computer science or related discipline, or the equivalent combination of education and/or experience.
  2. Experience in IT client support functions, including: issues resolution and user training.
  3. Experience analysing, assessing and troubleshooting desktop software, hardware or network connection problems and configuring / troubleshooting mobile devices.
  4. Experience with web-based, cloud-based and complex systems applications.
  5. Experience with desktop applications such as Microsoft Office Suite and Webex.

 

You must also have:

 

  • Knowledge and understanding of systems and network hardware and software such as Novell NetWare, Windows 7/8.1/10, Ethernet, IP, routers, switches, and network management tools(e.g. virus protection and server monitoring) and HP, XEROX and/or Lexmark multi-function devices.
  • Ability to resolve end-user support problems including software, hardware, network connection, printer, mobile device and PDA problems.
  • Ability to make judgements about the application of technology to business needs and resolve end-user problems in a client/server and web environment.
  • Excellent organizational skills, oral and written communication skills and presentation and instructor/facilitator skills.
  • Ability to develop training materials and provide user training.
  • Knowledge of 3G/4G, LTE and later mobile communications technologies will be an asset.
  • A valid Ontario Class "G" Driver's License and access to a personal vehicle for work is asset.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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