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APPLICATION & TECHNICAL SUPPORT SPECIALIST 4

Job ID: 56920
Job Category: Information & Technology
Division & Section: City Clerk's, City Clerk's Elections Services
Work Location: 89 Northline Rd, Toronto, Ontario, M4B 3G1  
Job Type & Duration: Full-time, 2 Temporary Vacancies (Approximately Oct 1, 2025 to Dec 31, 2026) 
Hourly Rate: $36.77 - $40.13
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 2 
Posting Period: 25-Aug-2025 to 05-Sep-2025 


Job Description:

 

Reporting directly to the Project Manager, the Application & Technical Support Specialist 4 will provide support to City of Toronto, City Clerks Office, Toronto Elections.

 

Major Responsibilities:

 

  • Installs, integrates, and maintains software, voting equipment, computer terminals, peripheral devices, and static control devices.
  • Removes and transfers equipment as required. Installs voting equipment, computers and drives, configures switches, and makes software adjustments, sets up DOS files, performs superficial cabling, etc.
  • Conducts systems tests to ensure proper operation of voting technology and data communications equipment, using tools, equipment, digital volt meter, and diagnostic software.
  • Contacts external service companies to arrange for repair of equipment, as necessary. Follows up with user to ensure resolution.
  • Demonstrates and describes the operation of voting equipment, computer terminals, peripherals, and network devices to departmental users.
  • Maintains manual and computerized inventory (if required) and pricing records of equipment and software. Produces technical and administrative documentation including service log and status reports.
  • Researches voting equipment, computer hardware and peripheral devices to meet user needs and recommends appropriate equipment and configurations, as required.
  • Maintains documentation and reference material related to equipment maintenance.
  • Travels to off-site locations.

 

Key Qualifications:

Your application must describe your qualifications as they relate to:

 

  1. Experience working with election management systems, voting equipment, voting technologies and various technical hardware (i.e., Laptops, Tablets, Desktop PC, Scanners, Wireless Networks).
  2. Post-secondary education in computer science, information technology or related discipline, or the equivalent approved combination of education and/or experience
  3. Experience working in a customer service environment providing technical support and troubleshooting, dealing directly with staff and the public in person and by phone.
  4. Experience with Microsoft Office Suite/365 products in the use of various computer applications including Microsoft Word, Excel, MS Access, PowerPoint and Outlook
  5. Experience in preparing technical documentation, developing procedural training materials and conducting training
  6. Must possess and be able to maintain a valid Province of Ontario, Class “G” Driver’s License.

 

You must also have:

 

  • Knowledge of election management software or related systems. (e.g. Electionware)
  • Excellent organizational, analytical and time management skills with the ability to multi-task, set priorities, manage a diverse workload and meet tight deadlines
  • Strong interpersonal skills with the ability to deal effectively with all levels of staff
  • Ability to communicate effectively at various levels within organizations, including oral/written and presentation skills
  • Ability to support, train and test new features of hardware and software applications
  • Problem solving and decision making skills with the ability to work independently with minimal supervision as well as in a team environment
  • Ability to perform inventory control including quality assurance
  • Sound judgement and the ability to handle information of a confidential/sensitive nature
  • Ability to lift/move equipment/boxes repetitively up to 50 lbs (23 kg)
  • Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA).
  • Willingness to travel extensively throughout the City of Toronto and work in inclement weather conditions
  • Willingness and ability to work long hours in peak periods, including evenings and weekends
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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