BUSINESS ANALYST

• Amendment Type: 1

  Amendment Date: Thursday, November 14, 2024

  Amendment Reason: The number of vacancies has been increased to 2 vacancies

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• Job ID: 48591
• Division & Section: People & Equity, People Experience
• Work Location: Metro Hall, 55 John Street Toronto
• Job Type & Duration: Full-time, 2 Temporary Vacancy (18 months) 
• Salary: $86,716.00-$112,255.00
• Shift Information: Monday to Friday, 35 hours per week 
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 14-NOV-2024 to 28-NOV-2024
   

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of over 2.9 million people. Consistently ranked one of the world’s most livable cities, Toronto is a global centre for business, finance, arts and culture.

Recognized as one of Canada’s Best Diversity Employers and Greater Toronto’s Top Employers for 2024, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability, and fairness, and we embrace the diversity of the people we work with and serve.

Our People and Equity Division delivers critical functions within the City’s complex multi-site, multi- division, multi stakeholder and union and non-unionized environment. A team of approximately 42,000 employees are the driving force behind the City’s ability to provide programs and services to residents, business, and visitors to this community.
 

As part of the People & Equity Division, our People Experience section supports strategic corporate talent, learning, and leadership programs, projects, and talent management systems. People Experience is highly integrated into the broader divisional work of developing and implementing policies and practices conducive to improving the overall employee experience and fostering an equitable working environment.
 

In this temporary role, reporting to the Senior Project Manager, the Business Analyst will support a complex Talent Management technology solution evaluation project. The key deliverables for the project will include gathering and evaluating talent management system requirements, sourcing an external consulting firm and partnering with them to assess, evaluate and analyze market options, aiding in the development of business cases for the procurement of a future talent management solution.
 

The Business Analyst will be responsible for implementing project plans, supporting procurement & vendor management relationships, conducting data collection and analysis, supporting project and stakeholder management, reporting on project mandates, as well as providing technical expertise and consultation services to support divisional projects and programs.

What You Will Do:
 

Project Support & Business Administration
 

• Support the development, monitoring, and implementation of detailed project plans and recommend options regarding project specific requirements by providing strategic advice for project execution and change management.
• Prepare business cases, implementation and change management plans, gather business/functional/technical requirements using various methods, and creation of design documents to support project workstreams.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Support the procurement of consulting services through the development of briefings, scope of work documents, proposal evaluations, solution recommendations, execution of legal agreements and ongoing contract management with selected vendors, and other materials related to the RFX process.

Research Analysis, and Reporting
 

• Research and analyze a range of options for technology solutions, assessing the implications and making recommendations based on best practices.
• Interview, document, and facilitate business and data requirements gathering sessions. Develops and documents reports summarizing the findings.
• Generate reports and analysis for solutions, assessing the implications and feasibility of those options and recommends viable implementation strategies.
• Develop options for procedures, business process reviews, management practices and recommends changes to support solution implementation.
• Conduct research and analysis into assigned area ensuring that such research considers developments and leading practices within Talent Management, corporate policies and practices, legislation and initiatives by other municipalities and levels of government.

Consultant
 

• Lead and/or liaises with and participates on inter-divisional teams, staff, external consultants, and other stakeholders.
• Build and managed collaborative relationships with divisions to ensure support is available to achieve project goals.
• Lead consultation processes while balancing political, business, and other stakeholder interests. Negotiate and coordinate with both internal and external stakeholders on various working groups to provide advice to decision makers.
• Organize, research, report, and delivers presentations to Committees of Council and/or senior management.

What You Bring To The Role:
 

1. Post-secondary education in the relevant field, such as Business Administration, Human Resources, Information Technology, and Project Management etc., or equivalent combination of education and experience. Project Management designation as asset.
2. Experience supporting large-scale enterprise-wide HR technology projects, with a focus on service procurement and HR solutions implementation, within a complex environment (public sector is preferred). Experience with vendor and contract management an asset.
3. Considerable experience in applying project management methodologies to develop, implement, support, and document large-scale business transformation projects in a public or private organizations.
4. Strong ability to research & analyze data, effectively summarize and report on results, and the ability to prepare, organize and present information.
5. Proven experience in effectively gathering business requirements using a variety of methodologies, including interviews, surveys, workshops, and document analysis and an ability to facilitate stakeholder discussion to translate complex needs into clear, actionable requirements that drive project success.
6. Experience with conducting and executing business process reviews that streamline and improve work efficiencies including preparing business process mapping.
7. Advanced knowledge of Microsoft Office products including Word, Excel, PowerPoint, Visio, MS Project, & SharePoint.
8. Strong Knowledge of HR systems and data migration strategies within Cloud environments.
9. Ability to work and communicate effectively as a team member and work collaboratively with others in a multidisciplinary team, provide work direction to work teams associated with projects, and facilitate group meetings or working sessions with clear agendas and outcomes.
10. Effective decision-making, conflict resolution and problem-solving skills, demonstrating innovation with a results-oriented approach.
11. Familiarity with current issues and best practices related to equity, accessibility, human rights, inclusion, reconciliation and deep understanding and a thorough working knowledge of the Ontario Human Rights Code, the Occupational Health & Safety Act, Accessibility for Ontario's with Disabilities Act, Employment Standards Act and Municipal Freedom of Information Act.
     

Why You Will Love Working at The City:
 

1. We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
2. A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
3. We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
4. We support ongoing learning and development and offer educational opportunities with tuition subsidies.
5. Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 
    

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.