BUSINESS ANALYST

• Job ID: 60301
• Job Category: Policy, Planning & Research
• Division & Section: Housing Secretariat, Housing Policy & Strategy
• Work Location: 55 John St. Metro Hall
• Job Type & Duration: 1 Temporary 12 Month Vacancy
• Salary: $87,800.00- $116,745.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 15-Oct-2025 to 29-Oct-2025
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Job Summary:

Are you passionate about housing policy and contributing to driving equitable outcomes for all Torontonians? Are you looking for an opportunity to contribute to the development and implementation of strategies, policies, and programs that strengthen the housing system, and work to ensure everyone has an affordable, safe, and secure place to call home? If so, we invite you to apply to this exciting opportunity with the City's Housing Secretariat Division.

Reporting to the Program Policy Manager within the Housing Policy and Strategy Section of the Housing Secretariat, the Business Analyst supports the development and implementation of complex, multi-stakeholder programs and initiatives across the housing continuum. This will include supporting improvements to the design and operational policies of affordable housing supply programs, assisting with the project management and community engagement for new affordable and supportive housing projects, as well as formalizing best practice processes of various projects the Program Policy team leads.

Major Responsibilities:

• Documents and analyzes business systems and/or processes; identifies a range of feasible options for operations, policies, communication, technology, data and information systems, and management practices; assesses the implications and viability for each option; and recommends changes to improve service delivery.
• Leads review/re-engineering sessions and business process mapping exercises with key stakeholders and senior management to document business processes, systems and data requirements, and identifies gaps and opportunities for improvement.
• Leads the collection, analysis and reporting of large data sets of operational and/or client demographic data, including analysis of users' needs and experiences, through various methods such as leading focus groups, workshops and user interviews in collaboration with a diverse range of partners.
• Develops and documents standard operating policies and procedures, as well as terms of reference and methodologies for review.
• Conducts analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods, designs processes to track those indicators, and reviews financial and program reports and processes for Provincial, Federal and City funding programs.
• Prepares business cases, feasibility (including economic, organizational, operational, and technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
• Recommends and implements data management tools and software to improve program efficiency.
• Builds and manages cooperative relationships with inter-divisional teams and staff working groups, committees and external groups to coordinate projects associated with business systems or programs.
• Prepares management reports, highlighting trending information/data and discrepancies, providing strategic advice and making recommendations on changes in business methods and processes, including in areas such as information dissemination/communication, staffing levels and resource allocation, contracted services, management control tools and reporting, performance measurement, performance data reporting, best practices and program and service review.
• Creates training, education and communication materials to support new and/or modified business processes.
• Develops and delivers visual presentations, briefing materials and other documentation.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.
• Leads the review of current Key Performance Indicators (KPIs) and the creation of new KPIs, using a Results Based Accountability (RBA) methodology for the analysis and reporting of program/unit outcomes.
• Creates and designs application and software testing processes to monitor system and software functionality. Ensures offerings are entirely functional and provide quality assurance for software products. Automated testing and problem-solving of various tasks that work towards implementation process.

Key Qualifications:

1. Post-secondary education in urban planning, public policy, communications, real estate development, or a related field, or equivalent combination of education and/or related experience.
2. Experience in supporting large and complex projects, particularly developing and implementing strategies for stakeholder and public engagement initiatives related to housing and homelessness or supporting housing development projects.
3. Experience conducting data analysis, and working collaboratively with a diverse range of stakeholders to understand and transform business processes or programs, including the design and facilitation of business process mapping (BPMN) and business process re-engineering, as well as developing continuous improvement plans.
4. Considerable experience working as part of project teams to review and track requirements and scope documents.
5. Strong knowledge of project management methodologies, including the definition of project purpose and objectives, project activities, milestones and deliverables, monitoring and tracking progress.
6. Strong proficiency with Microsoft Office products to create reports, spreadsheets, presentations (e.g., Word, Excel, PowerPoint), as well as other relevant application products to create work process materials (e.g. MS Project, Visio).
7. Ability to prepare schedules, statements, process maps and financial reports.
8. Ability to work independently in a demanding, fast-paced, constantly changing environment, and to manage multiple competing priorities.
9. Highly developed communication (verbal and written) and interpersonal skills to effectively facilitate information sharing to update senior management, key stakeholders, staff in other divisions, community agencies and other levels of government.
10. Highly developed interpersonal skills and proficiency in conflict resolution in complex, multi-stakeholder situations.
11. Knowledge of the City's legislative framework and decision-making processes.
12. An ability to advance the equitable outcomes of groups experiencing housing instability and discrimination, including Indigenous people, Black people, persons with disabilities, seniors, 2SLGBTQ+ people, women, and others.
13. An ability to work with front-line and sector staff and people with lived experience of housing instability or homelessness in a collaborative manner, with the goal of designing effective policies and programs.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.