BUSINESS ANALYST TSSS

• Job ID: 59590
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Toronto Shelter & Support Services, Service Planning & Integrity
• Work Location: Metro Hall, 55 John Street, Toronto
• Job Type & Duration: Full-time, 3 Temporary (12 month) vacancies
• Salary: $87,800.00-$116,745.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 3
• Posting Period: 10-Sep-2025 to 24-Sep-2025
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Help drive the Toronto Shelter & Support Services Division's efforts to modernize its use of data to improve the services we deliver to some of the City's most vulnerable residents.

We are looking to hire three Business Analysts with strong research & data credentials to lead various roles within our team:

• A reporting, analytics & data visualization lead
• A performance measurement and KPI development lead
• A data processes and data governance lead

Applications submitted will be considered for all three positions. You may, but do not have to, specify which particular role is of interest.

Major Responsibilities include:

• Leads the collection, analysis and reporting of large data sets of operational and client demographic data.
• Conducts analysis to measure the effectiveness and efficiencies of service delivery methods and designs processes to track those indicators
• Leads the development of Key Performance Indicators (KPIs) for the division and supports business units to engage in performance measurement.
• Leads business process mapping exercises with key stakeholders to identify any gaps and opportunities for improvement.
• Prepares spreadsheets for trending info/analysis, obtaining and reviewing explanations for discrepancies as well as preparing management reports for review which includes analysis and recommendations.
• Provides strategic advice and support in areas such as management control tools and reporting, performance measurement, performance data reporting, data governance best practices and program and service review.
• Prepares reports for management highlighting trending information/data and discrepancies, making recommendations on changes in business methods and processes, including appropriate resource allocation.
• Develops options for, documents and implements standard operating policies, procedures, business process reviews, management practices and recommends changes to support management functions and improve equity of service delivery.
• Develops and delivers visual presentations, briefing materials and other documentation.
• Prepares business cases, feasibility studies, cost/benefit analyses, risk assessment, contingency planning. Develops project charters, business, and functional/technical requirements, designing documents, training strategies and plans and user documentation.
• Develops terms of reference and methodologies for review.
• Builds and manages relationships with divisional teams and staff working groups, committees and external groups.
• Implements detailed plans and recommends policies/procedures regarding specific business and program requirements.
• Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve equity of service delivery.

Key Qualifications:

1. Postsecondary education in a pertinent discipline to the job function (e.g. business or public administration, social sciences), or an equivalent combination of education and experience.
2. Extensive experience working with data to create charts, reports, dashboards, analyze data and prepare recommendations for stakeholders and senior management in the form of a deck, briefing note or other summary documents.
3. Extensive experience developing complex tracking systems, as well as working with large data sets to create reports, dashboards, analyze data and prepare recommendations for senior management
4. Experience conducting data analysis and business process mapping (BPMN), as well as developing business improvement plans to action the findings of such analysis.
5. Experience with public sector performance measurement, and the ability to research and track useful process and program measures for reporting the effectiveness and efficiency of divisional initiatives.
6. Highly developed communication (verbal and written) and interpersonal skills to effectively facilitate information sharing to update senior management, key stakeholders, staff in other divisions, community agencies and other orders of government.
7. Familiarity with research and use of data in an anti-racist, anti-oppression framework to support equity goals.
8. Ability to work independently in a demanding, fast paced, constantly changing environment.
9. Ability to prioritize multiple projects, processes and work teams.
10. Strong proficiency with Microsoft Office products to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint), as well as other relevant application products to create work process materials (e.g. MS Visio).

Equity, Diversity and Inclusion 
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.