BUSINESS MANAGEMENT ANALYST

• Job ID: 61042
• Job Category: Policy, Planning & Research
• Division & Section: Economic Development & Culture, EDC Business Growth Services
• Work Location: City Hall, 100 Queen St. W.
• Job Type & Duration: Full-time, Temporary Vacancy (15 months)

• Salary Range: $94,905.00-$128,386.00

  Ideal Hiring Zone: $105,542.00- $114,430.00

• Shift Information: Monday to Friday, 35 hours per week  
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 11-Dec-2025 to 02-Jan-2026

Job Summary:

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.  

The Economic Development and Culture Division (ED&C) strives to make Toronto a place where business and culture thrive with the objective to advance Toronto’s prosperity, opportunity and liveability. Staff within ED&C help businesses meet challenges and maximize opportunities through a range of programs and services that target startup entrepreneurs, medium and large-sized businesses looking to expand, sector-specific stakeholders, and Business Improvement Areas and their members.

The Business Management Analyst will assist in the next phase of delivering, reporting on, and assessing the impacts of federally and provincially funded programs and initiatives. They will also play a role in delivering on the Strong Main Streets actions in Sidewalks to Skylines: A 10-Year Action Plan for Toronto's Economy (2025 – 2035) by providing client-centric, pragmatic, and value-added advisory and support services through a diverse range of projects. This work is critical to supporting an approach that aligns the City’s priorities to ensure equitable opportunity and economic prosperity for all Torontonians.

This position reports to the Manager Business Growth Services ED&C.

Major Responsibilities:

• Develops and implements detailed plans and recommends policies and procedures regarding project and program-specific requirements.
• Participates in the facilitation and design of strategic and long-term business planning activities, develops and writes business plans, business performance reports, and service delivery plans.
• Evaluates and conducts detailed cost-benefit analysis and prepares and makes recommendations on the effectiveness of various options on methods of delivering services including preparing alternative scenarios that have budget/staff implications.
• Proposes designs or modifications to business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery and develops strategies/policies/programs and action plans to improve performance, service delivery and customer service.
• Provides client-driven, value-added management consulting and advisory services to a portfolio of diverse projects and programs.
• Oversees assigned projects and programs including ensuring effective teamwork, communication, high-quality standards, monitoring performance, coordinating team members, document creation, and scheduling.
• Conducts studies on the feasibility of developing and integrating processes, procedures and business flows to deliver a range of services to a specific client.
• Develops, documents and analyzes business processes, input costs and output levels, and conducts data flow analysis and business process design modeling.
• Conducts financial analyses and prepares and submits financial reports to external partners to measure the effectiveness of service delivery methods and processes.
• Conducts studies and prepares reports to management with respect to program service delivery, management restructuring, organizational change, change management and supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
• Assists management in identifying and mitigating risks in various areas of operations to ensure program/service objectives are effectively achieved and applicable policies, legislation and best practices are adhered to.
• Develops risk management work plans and frameworks, responds strategically to emerging business specific legislative, regulatory and policy changes and assesses the impacts on divisional processes/practices.
• Reviews operations and administration processes to ensure proper and consistent internal controls, quality assurance system standards and policies and requirements are maintained.
• Initiates, determines the design, coordination and implementation of program evaluations and operational reviews and audits, providing internal risks and assurance advice and recommendations for improving risk management and quality assurance in the division to the management team.
• Conducts statistical data analysis on various strategic, operational and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations.
• Prepares/proposes terms of reference, including project objectives, defining scope, benchmarking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
• Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities; recommends and coordinates solutions.
• Leads the development and reporting of the division's key performance indicators (KPIs) including developing a reporting framework, implementing and reviewing performance measures, maintaining data on performance measures, and preparing divisional performance measurement reports to meet the organization's strategic needs.
• Liaises and works collaboratively with divisional and/or other City staff at all levels to gather sufficient understanding, knowledge and background information relative to the undertaking to ensure coordinated project/program delivery and reviews of internal controls and operational areas.
• Leads and/or supports cross-division teams, participates on committees and working groups including intra/interdivisional, interdisciplinary teams.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Initiates and conducts appropriate research, analysis, examination and scrutiny of all materials and data applicable to programs, project scope and risk and control issues.
• Maintains an awareness of current trends, practices and directions in the designated field, including the practice of internal risk, control and assurance, "best practices" for the division, and recommends implementation of same as and where appropriate.
• Develops and oversees projects related to divisional strategies and issues assigned by the Division Head and senior management team.
• Acts as divisional main point of contact for all Municipal Freedom of Information & Protection of Privacy Act (MFIPPA) and routine disclosure requests, and escalated complaints for the division, and responds within appropriate timeframes.
• Participates in senior level management meetings to provide expertise on issues as appropriate and as required and to gain further understanding of the issues impacting the division.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Utilizes confidential and sensitive information regarding operations, assets, resources, proposed or new management initiatives, strategies, projects, programs or investigations to develop long-term business plans.
• Develops and administers internal shared service/partnership agreements.
• Prepares and writes procurement and evaluation documents, undertakes selection processes and administers contracts.
• Coordinates and/or provides supervision to staff, as required.

Ensures work is undertaken in a manner that complies with and supports City compliance with the Ontario Occupational Health and Safety Act (OHSA), other relevant codes and regulations and City policies. The above reflects the general details considered necessary to perform the principle functions and shall not be construed as a detailed description of all the work requirements inherent in the job.

Key Qualifications

1. Post-secondary degree in finance, commerce, business, public administration or other degree pertinent to the job function or approved equivalent combination of education and experience.
2. Considerable experience in analyzing and implementing strategic and long-term business planning activities, developing and writing; multi-year business and fiscal plans, annual business performance reports, and/or service delivery plans.  
3. Considerable experience in conducting fiscal and cost-benefit analysis, developing and compiling financial data, preparing financial plans and analyzing accounting reports. 
4. Considerable experience in all phases of project management including management of project teams, and the ability to handle multiple tasks concurrently.
5. Knowledge of the budget process and other major corporate systems. 
6. Well developed research skills, and familiarity with data extraction and analysis tools. 
7. Well-developed written and oral communication skills.
8. Excellent analytical, problem-solving, conflict resolution and organizational skills. 
9. Ability to perform statistical data analysis, develop creative solutions to complex operating and service delivery issues. 
10. Ability to research, prepare reports to support policy development activities and develop options and recommendations to support decision making. 
11. Ability to work in a multidisciplinary environment and deal with senior management on a variety of complex and sensitive issues. 
12. Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council/other senior staff. 
13. Ability to develop, negotiate and administer large-dollar shared services, partnerships and/or alternative service delivery agreements.
14. Proficient in a variety of software tools and applications in order to develop and maintain both spreadsheets and databases, create presentations and graphics, project manage, conduct business modelling, and create fiscal and statistical analytical packages.

Equity, Diversity and Inclusion 

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.