BUSINESS PROGRAMS & SOLUTIONS SPECIALIST (Integration & Platform Solutions Developer)

• Job ID: 58595
• Job Category: Policy, Planning & Research
• Division & Section: Economic Development & Culture, EDC Program Support
• Work Location: City Hall, 100 Queen Street West
• Job Type & Duration: Full-time, Temporary - 12 months 
• Salary: $94,905.00 - $128,386.00
• Shift Information: Monday to Friday, 35 hours per week  
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: Aug 27, 2025 - Sept 11, 2025
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About the Division 

The City of Toronto's Economic Development and Culture Division (EDC) strives to make Toronto a place where business and culture thrive. Our objectives are to advance Toronto’s prosperity, opportunity, and liveability by fostering employment and investment opportunities, encouraging Toronto’s cultural vibrancy through enhanced cultural experiences, and by engaging partners in the planning and development of the City’s economic and cultural resources.

About the Team
This is an opportunity to join an innovative and collaborative team in the City of Toronto, the Technology & Transformation team in Economic Development & Culture (EDC).

We provide strategic leadership in digital service delivery and process transformation for EDC. Our goal is to help improve the client experience for our clients both internal and external.

We’re a team that values collaboration, balance, and innovation. We believe technology should make work easier and experiences better—and we get excited about using it to do just that for EDC. Our work spans both custom-built solutions and off-the-shelf platforms, and we’re always looking for ways to continuously improve and evolve what we deliver.

Job Summary
In this role, you’ll partner with business teams to design and deliver solutions that improve how we operate and make decisions. Sometimes that means customizing or integrating existing platforms like Atlassian, Salesforce and SmartSimple. Other times, it’s about bringing data to life through visualizations with Power BI. At the heart of it, you’ll be finding efficiencies, connecting systems, and unlocking insights that help us work better together. From idea to launch, you’ll be hands-on while also guiding the team through the full development lifecycle. You will also: 

• Shape solutions that matter – design and deliver applications and integrations that streamline how our teams work and make decisions.
• Customize and extend powerful platforms like Salesforce, Atlassian, and SmartSimple to fit our unique needs.
• Bring data to life – build engaging dashboards and visualizations in Power BI that help leaders act with confidence.
• Connect the dots -  create smarter, more efficient ways for systems and data to work together.
• Lead from idea to launch – guiding projects through planning, development, testing, and rollout, while keeping business goals front and center.
• Collaborate and mentor – work with analysts, teammates, and stakeholders, sharing expertise and helping the team grow.
  
  

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Provides leadership and guidance to staff, fostering teamwork, high performance, continuous learning, and innovation.
• May oversee daily operations, including task coordination, scheduling, performance evaluation, and HR-related activities such as vacation approvals and grievance resolution.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Leads a team of IT staff in designing, developing, or supporting solutions to satisfy challenging business needs.
• Leads team members through the application development life cycle to produce business solutions in conformance with Corporate and Divisional technical directions and industrial best practices.
• Leads various stages of projects and project team members and resources, and collaborates closely with Project Managers, stakeholders and business units.
• Leads the definition and evolution of the integrated change management process involving development teams, the Quality Assurance team, and Infrastructure and/or Help Desk teams.
• Promotes modern software methodologies and best practices to better meet agile and challenging business needs.
• Ensures successful delivery of solutions through proper coordination, change management, resource management, quality assurance, contingency measures and risk solutions.
• Prepares business cases, project charters, concept documentation, project plans and related materials that contribute to divisional/City initiatives and the effective use of human fiscal/IT assets and services that will lead to service efficiencies and optimization of resources.
• Conducts analyses to measure the effectiveness of business and technology solutions and service delivery methods and processes.
• Identifies potential business integration opportunities through knowledge of industry trends and related divisional/City initiatives.
• Organizes, participates and conducts prototype or proof-of-concept initiatives with client stakeholders that will assist in the determination of adopting new processes and/or technologies.
• Identifies and recommends risk mitigation strategies related to major technology/business process solutions/changes.
• Evaluates and makes recommendations on alternative service delivery, new technology solutions and business process methods.
• Performs analysis and design duties as well as programming, data modeling, scripting, testing, documentation and deployment preparation.
• Liaises and coordinates with team members in the areas of business analysis, development, quality assurance and testing, infrastructure, and various groups in corporate Technology Services.
• Monitors and evaluates the functionality of developed applications and makes recommendations for enhancements.
• Prepares reports to management supporting recommendations on changes in business technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.
• Prepares briefing notes, policy documents, business and evaluation analysis, and communication documents as required to support the Manager.
• Develops strategies to ensure information is available and accessible for stakeholders including Council, the public, and staff.
• Participates in sustaining and improving infrastructures, methodologies, tools, techniques and standards.
• Organizes and provides support on Divisional Technology systems for City staff and external business partners. Oversees issue resolution and monitors service levels and customer satisfaction.
• Assists in preparing RFPs, RFQs and participates in evaluating, selecting, recommending technical solutions and in supervising vendors and contracts.
• Conducts internal and external stakeholder engagement to inform and substantiate proposed revisions to the Division's business or technology planning.
• Hires staff and contract resources to fulfil project needs. Serves on hiring panels and advises fellow managers on hiring decisions.
• Ensures compliance with safety and security matters under Occupational Health and Safety legislation and Divisional safety and security policies, including work place accommodations.
• Maintains a thorough and continuous awareness of City and divisional policies and initiatives.

Ensures work is undertaken in a manner that complies with and supports City compliance with the Ontario Occupational Health and Safety Act (OHSA), other relevant codes and regulations and City policies. The above reflects the general details considered necessary to perform the principal functions and shall not be construed as a detailed description of all the work requirements inherent in the job.

Key Qualifications

1. Post-secondary education in Computer Science, Information Systems, Software Engineering, or a related analytical field or an equivalent mix of education and hands-on experience.
2. Extensive experience with APIs and SQL databases, connecting and streamlining data across systems.
3. Extensive experience in developing custom web applications using HTML, CSS, Java/JavaScript.
4. Experience designing solutions that follow best practices in security, accessibility, software quality and sustainability.
5. Experience configuring or extending off-the-shelf platforms (such as Atlassian, SmartSimple, Power BI or Salesforce) would be an asset.
6. Experience leading technical teams, such as motivating team members to achieve goals, helping to foster a positive team culture, and suggesting innovations and improvements.
7. Ability to represent the perspective of software development in cross-functional discussions, including managing stakeholder expectations regarding estimates, and negotiating the scope of deliverables.
8. Well-developed interpersonal, written, and verbal communication skills, including creating proposals, presenting ideas, and facilitating discussions to resolve issues or introduce new concepts.
9. Knowledge of principles and methods for analyzing business needs, proposing and assessing suitable options, and designing client-centric solutions, such as user experience design and customer journeys, would be an asset.
10. Familiarity with relevant government legislation in the area of Occupational Health and Safety, Municipal Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, and other relevant legislation and regulations would be an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.