BUSINESS SYSTEMS ANALYST (Technology and Process Improvement)

• Job ID: 58763
• Job Category: Information & Technology
• Division & Section: Public Health, Decision Support, Surv & Immunization
• Work Location: UNION STATION
• Job Type & Duration: Full-time, 1 Temporary (12 month) Vacancy
• Salary: $87,800 - $116,745
• Shift Information: Monday to Friday, 35 hours per week per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 14-August-2025 to 28-August-2025
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Position Summary:

Since 1883, Toronto Public Health (TPH) has been protecting and promoting the health and well-being of all residents across the City of Toronto. With this goal in mind, the TPH Division works to prevent the spread of disease, promote healthy living and advocate for conditions that improve health for our diverse and growing population of 2.9 million. Reporting to the Board of Health, TPH also monitors the health status of Torontonians to better respond to ongoing and emerging health needs and develops and implements public policy and practices that enhance the health of individuals, communities and the entire city.

Reporting to the Senior Systems Integrator, Portfolio Management Services, Information Technology, Toronto Public Health, the Business Systems Analyst provides senior level business analysis expertise for reliable, effective/efficient services in the planning, design, development, implementation, administration and operations of information technology (IT) systems and applications as well as relevant management policies within the division, in order to optimize the use of technology across the division and enhance the client experience. The Business Systems Analyst brings a strong mix of business and technical skills and has a strong ability to learn in a changing technology environment.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
• Deals with confidential information affecting the division and its resources. Prepares and presents reports to management supporting recommendations on changes/improvements in business processes, training and services standards that impact appropriate staffing levels and resource allocation
• Participates in varied assignments related to IT systems and infrastructure, within a broad field of IT systems architecture, infrastructure design and implementation
• Acts as first point of contact, providing IT business support, consultation and coordination to all divisional units
• Documents and analyzes business processes, system requirements, screens and report layouts, input costs and output levels, and conducts data flow analysis and business process modeling Participates in request intake, initial assessment, requirements collection, feasibility study, business analysis, preliminary and detailed solution design, implementation, quality assurance and evaluation of capital work and operational changes and projects
• Conducts business and technical analysis to assess the information gathered and evaluates existing as well as proposed system modifications, including written and oral assessments of performance, cost benefit analysis, legislated requirements, maintenance and optimization; and recommends changes accordingly
• Conducts studies on the feasibility of integrating technology and related processes to deliver a range of support services to a specific client or to a geographic location
• Provides specialized design services, technical advice and expertise to support divisional units Develops and presents effective concepts, designs, templates, and reports to management, supporting recommendations on changes in technology solutions, business methods and business processes, including appropriate staffing levels and resource allocation
• Develops or contributes to technology solution and project artifacts, including product visions, use cases, use case models, data models, business plans, project plans, work breakdown, and supplementary specifications including screen mock-ups, report mock-ups and business rules Develops various purchasing related artefacts including business cases, project charters, project plans, Request for Proposal (RFP), and Request for Quotation (RFQ) documents
• Coordinates related work between various stakeholders and Technology Services division support staff related to investigations, modifications and improvements of IT systems for the division
• Works with City of Toronto staff, consultants and contractors during development and implementation stages to ensure quality delivery, control and compliance with the division's strategic goals and guidelines
• Liaises with staff in development of, and prepares test strategies, test cases, test scripts, test data for system, performance, usability and acceptance testing of system solutions developed Assists various stakeholders with project-management related tasks and portfolios from inception to completion
• Analyzes work performance of internal and external service providers with respect to quality, timeline, cost and completion of required tasks
• Ensures quality assurance procedures and quality control measures are adhered to in the management of IT design and implementation activities
• Ensures that the divisional performance objectives comply with the established divisional goals of automation and legislative compliance.
• Oversees work teams associated with projects
• Liaises and coordinates with divisional and corporate support sections and tracks procedures and policy compliance associated with project deliverables

Key Qualifications:

1. Post-Secondary Education in Computer Science, Computer Engineering, Business, Public Administration or a related discipline, or the approved equivalent combination of education and experience.
2. Extensive experience facilitating sessions and workshops to identify current and optimal state processes; producing process models and use cases; and documenting user, business, technical, transformational requirements, and system specifications using a variety of tools and methodologies, including Visio and BPMN 2.0, business requirements and quality assurance tools (e.g., HP Quality Center, HP Testing Suites, Jira), and Microsoft Office applications (e.g., M365, SharePoint, PowerPoint, Excel, Word, and Project).
3. Extensive experience developing test strategies, test cases and test scripts for system, performance, usability, data migration, and user acceptance testing, and executing and documenting test results of technology solutions and business processes.
4. Considerable experience and knowledge of enterprise solutions within the healthcare industry to support the implementation of legislative requirements across the organization. Including experience with a broad range of healthcare technology platforms such as electronic medical records stems, cloud-base solutions, and other enterprise health information systems used to manage clinical, operational, and administrative functions.
5. Considerable experience translating complex business requirements into logical data groupings to support the development of robust data models and to facilitate accurate data mapping for system integration and data migration initiatives.
6. Experience with implementation and supporting business process reviews and re-engineering initiatives, and the application of the principles and practices of IT architecture, infrastructure, system design, business and system analysis, virtualization, system development life cycle, database design, and data warehousing, and modeling principles.
7. Expert-level analytical skills in the areas of customer service delivery, information management, and user interface design, combined with a solid working knowledge of relevant legislation, privacy and cybersecurity standards, and municipal programs and services.
8. Demonstrated ability to prioritize multiple projects and assignments, manage competing priorities, collaborate effectively within cross-functional teams, establish clear direction, develop terms of reference and work processes, and provide leadership and guidance to project teams.
9. Strong interpersonal skills with ability to establish effective working relationships with all internal and external stakeholders, employees, client departments, outside agencies or other levels of government.
10. Ability to interact and communicate effectively both verbally and in writing at all organizational levels and utilize well-established communication skills when facilitating presentations, negotiating issues with clients and presenting material to senior management.
11. Certified designation of Business Analysis Professional (CBAP) and/or Project Management Professional (PMP), PMI Professional in Business Analysis (PMI-PBA) from International Institute of Business Analysis (IIBA) or the Project Management Institute (PMI), is an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.