CONSULTANT TRAINING & DEVELOPMENT

• Job ID: 56584
• Job Category: Education & Training
• Division & Section: Parks Recreation, PR Parks Standards & Innovation
• Work Location: Coronation Park, 711 Lakeshore Blvd W. Travel to Various locations required. Hybrid in accordance with City of Toronto Hybrid Work Policy
• Job Type & Duration: Full-Time, Permanent vacancy
• Salary: $94,905.00 - $128,386.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 08-July-2025 to 22-Jul-2025
•  

Job Summary:

The Parks and Recreation (P&R) division provides exceptional services that are key contributors to the quality of life of all Torontonians. We envision a vibrant city with safe, welcoming and well-maintained parks and trails, quality recreation facilities and programs that support diverse needs for active and healthy lifestyles.

The Parks Standards & Innovation unit supports the Parks Branch by leading the development and implementation of new and improved standards, programs, policies and training.

Reporting to the Manager Standards & Innovation, the Consultant Training & Development will lead the Parks training team, consisting of two Parks Trainers and a Program Standards & Development Officer, and will be accountable for the Parks training program. The training team develops, adapts, and delivers a range of job-specific training in a variety of formats ranging from hands-on field-based equipment training, to instructor-led classroom and virtual sessions, and asynchronous online learning.

The Consultant will use their expertise in operational training design, development & delivery to evaluate, continuously improve and sustain a broad training program which includes:

• annual orientation & employee onboarding
• vehicle & equipment training
• employee handbooks
• leadership development training (Leadhand, Foreperson & Supervisor onboarding)
• web-based and mobile digital system training (asset inspection, data collection, etc.)
• horticulture & turf program training
• traffic control awareness training
• third-party training (e.g. chainsaw training)

Major Responsibilities:

Leadership & Supervision

• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and innovation.

• Sets expectations for performance and supports staff's development efforts through coaching and by example in conduct, work ethic, integrity and character and alignment with Toronto Public Service mission and values.
• Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
• Ensures work is undertaken in a manner that complies with and supports City compliance with the Ontario Occupational Health and Safety Act (OHSA), other relevant codes and regulations and City policies.

Program Coordination & Administration

• Supports the Manager in creating and implementing a multi-year staff training plan for all branch staff positions.
• Ensures all training provided to Parks staff is documented in the City's online learning inventory, ELI, carries out the maintenance of training records for branch staff and provides the Manager with regular updates.
• Provides leadership by coordinating and facilitating management level strategic planning meetings for committees and workgroups; meets with management to develop structure and process to ensure meeting objectives are met.
• Compiles information, prepares statistical reports and other confidential material.
• Coordinates the biannual review of employee manuals including information collection, validation, editing, proofing and publication.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Monitors vendor performance to ensure training services are carried out in accordance with the specified terms and conditions and authorizes payment to vendors within delegated signing authority.
• Coordinates with People & Equity regarding training relating to Occupational Health & Safety and Organizational Development and Learning.
• Develops and implements project plans for complex training projects, manages schedules, ensures contingencies, identifies problems and takes action.

 Training Development

• Works proactively with the management team, internal and external resources to assess and identify skills gaps, root causes of performance issues, training and development needs and to resolve performance gaps where training is an appropriate action/response.
• Consults and works with corporate and divisional subject matter experts to create training curricula and tailored course plans to address staff development & technical training needs of Parks staff.
• Creates branch-wide, district and local learning content for a variety of delivery methods including instructor led classroom training, eLearning (using Adobe Captivate), multimedia programs, virtual instructor-led training on MS Teams, and other computer-aided instructional technologies.
• Supports branch and divisional initiatives and provides subject matter expertise pertaining to learning aids, presentations methods, communication and adult learning principles.
• Designs and delivers training for managers, supervisors and frontline staff that includes systems and controls, legislative and mandatory requirements and provincial compliance standards.
• Supports organizational development and improved job performance through training solutions and coaching for frontline supervisors.

Training Delivery

• Delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, quality assurance and performance measurements.
• Provides on-site training and support for new technologies, business impacts, legislation, health & safety, etc.
• Develops and delivers training that supports quality client service, advanced professional development, and administrative compliance of various programs and services in accordance with provincial directives and divisional mandates.
• Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs, catering to all learning styles.

 Training Evaluation & Continuous Improvement

• Develops and conducts training evaluations and related activities, such as focus groups, surveys, and questionnaires and analyzes data to improve staff's knowledge, skill acquisition, and technical training.
• Measures staff learning and increase in knowledge from training and reviews behavioural change and performance improvement after applying skills/training.
• Undertakes research and analysis on issues related to workplace training and leading training practices in the Division and stays abreast of new and developing adult education/training methods and practices as well as new legislation and revised policies and procedures.

Key Qualifications

1. Post-secondary degree or diploma in adult learning, training, e-learning and/or digital media creation or an equivalent combination of education and/or experience.
2. Considerable experience designing, delivering, and implementing in-person and online training courses, materials, and programs for adults.
3. Considerable experience utilizing, applying and training others on new digital processes, tools and technologies relevant to the role.
4. Experience working in an outdoor service and/or unionized environment and/or manufacturing, transportation or similar field.
5. Ability to lead and supervise training and development projects to drive organizational improvement and change. 
6. Sound knowledge of adult education principles and practices and training and evaluation methodologies.
7. Demonstrated empathy, political acuity and ability to manage relationships with all levels in the organization and to influence without authority.
8. Ability to provide strategic consulting by analyzing client needs, offering expert recommendations, and delivering actionable solutions.
9. Advanced Microsoft Office user with strong visual communication, editing, presentation and design skills.
10.  Ability to travel weekly to various locations across the City of Toronto.

Join Us!

If you are interested in learning more about the CONSULTANT TRAINING & DEVELOPMENT (56584) role, you can participate in a virtual information session with Jenia Faibusovitch, Manager Standards & Innovation on Wednesday, July 16th from 11:00am – 12:00pm Eastern Time. You will have the opportunity to ask questions related to the position, working for the City of Toronto's Parks & Recreation division, as well as the City's application process.

Please register to participate in the information session using this link: https://events.teams.microsoft.com/event/34e38f78-d777-4a14-b0bc-103af51594bc@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65

Your name and email are requested for registration, however should you wish to remain anonymous at the meeting, please ensure when you join the meeting your full name does not appear by default and/or you do not enter your full name when you join the meeting. 

Note To Current City of Toronto Employees 

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.