CONSULTANT TRAINING & DEVELOPMENT

• Job ID: 50928
• Job Category: Education & Training
• Division & Section: Pension, Payroll & Employee Benefits, Business Services
• Work Location: Metro Hall, 55 John Street, M5V 3C6
• Job Type & Duration: Full Time, Permanent
• Salary: $93,734.00-$123,449.00, TM2322 and Wage Grade 6.5
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 10-Oct-2024 to 25-Oct-2024
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As a Consultant Training & Development, you’ll support the creation and implementation of a multi-year staff training plan that supports organizational priorities, including progress towards an eLearning environment, by conducting needs assessments, identifying skills gaps, developing and executing training, evaluating outcomes, and staff performance, and supporting organizational performance improvement.

Aligning training with organizational goals and objectives

Leveraging your fundamental knowledge of organizational effectiveness principles and how they relate to training and development initiatives, you’ll evaluate existing training programs, align training programs with business objectives, and facilitate learning opportunities for various audiences. As you develop and deliver staff training, you’ll ensure it supports quality client service, advances professional development, and administrative compliance with legislative directives and organizational systems, controls, and mandates. We’ll count on you to develop training curricula, and tailored course plans to address the learning goals and objectives of the organization as well as stakeholders and to develop a strategic training response that supports both the individual and the organization.

Sharing subject matter expertise

By conducting research and analysis and consulting and working with organizational subject matter experts, you’ll stay current with new and developing adult education and training methods and practices, emerging information technology systems in the training field, new legislation, and revised policies and procedures. As a result, you’ll be ready to participate actively in project teams or working groups, providing training expertise to projects to address training, planning, implementation, development, delivery, and other training services. You’ll also be equipped to provide subject matter expertise and feedback to partners regarding training needs, course content, and delivery methods and to create learning content for various delivery methods, including instructor-led classroom training, eLearning, multimedia programs, WebEx virtual training, and other computer-aided instructional technologies.

Collaborating and communicating in a multi-stakeholder environment

The role of Consultant Training & Development will see you working collaboratively on strategic business areas to support the implementation of organizational initiatives and address matters of training and knowledge management (e.g., learning aids, presentations methods, communication, and adult learning principles), and coordinating with our People & Equity Division regarding training relating to Occupational Health & Safety and Organizational Development and Learning. An excellent communicator, you’ll also represent the Training area confidently and knowledgeably at meetings of industry stakeholders, social agencies, and business organizations.

Leading by example to achieve results

As would typically be expected of a role like this, you’ll supervise, motivate and train assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, and promoting continuous learning and innovation, while providing input into, and administering, the assigned budget, and ensuring that expenditures are controlled within the approved budget. By modelling leadership behaviours in the workplace and the training environment, you’ll be

instrumental in influencing staff to demonstrate our corporate values, climate, and tone.

Among the strengths you bring to the role of Consultant Training & Development, your application will be screened on the following qualifications:

1. Post-secondary education in Training & Development, Adult Education, eLearning, or an equivalent combination of education and experience.
2. Experience in needs analysis and research to improve job performance through identified training requirements and preparing training/statistical reports.
3. Experience designing, developing, evaluating, and delivering training courses, programs, and curricula (e.g., instructor-led in-class sessions, webinars, self-directed: e-learning, reference guides, readings, presentations, etc.), utilizing instructional design methodologies and adult education principles that support diversity and accessibility.
4. Experience in eLearning authoring tools, Articulate 360, Adobe Captivate, Adobe Premiere Pro, and the ELI Learning Management System.

Applicants screened will be assessed on the above-noted qualifications as well as on your:

• Developed project management and organizational skills with the ability to handle multiple projects simultaneously to meet established deadlines.
• Considerable knowledge of SAP Payroll, Benefits, SuccessFactors, and ESS/MSS.
• Knowledge in introducing eLearning best practices, governance frameworks/operational models, and learning technology to move from a traditional learning environment to a blended learning culture.
• Demonstrated competence using Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Expertise in writing business cases for training requirements (e.g., RFPs, RFQs,) is an asset.  Expertise in collaboration/instant messaging tools (e.g., Cisco WebEx & Jabber).
• Analytical and critical thinking skills to evaluate (using evaluation methodologies) and make recommendations to enhance or develop new training and/or programs.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to deal effectively with staff, all levels of management, and internal/external service providers.
• Ability to supervise/manage staff in a unionized environment, with the ability to monitor, motivate, and develop assigned staff including handling day-to-day labour relations matters.
• Fundamental knowledge of organizational effectiveness principles and how they relate to organizational training and development initiatives.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
• Knowledge of applicable city policy, collective agreements, and legislation in the areas of Employment, Occupational Health and Safety, Labour Relations, and Human Rights.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.