COORDINATOR BUSINESS IMPROVEMENT

Job ID: 61785

Job Category: Administrative

Division & Section: Housing Secretariat, Housing Stability Services

Work Location: 176 Elm Street, Toronto M5T 3M4 (Hybrid)

Job Type & Duration: Full-time, Temporary (12 months) 

Salary Range: $73,495.00- $96,567.00

Ideal Hiring Zone: $80,779.00 to $87,582.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 17-Feb-2026 to 03-Mar-2026

Access to Housing oversees the administration of various social and affordable housing programs and initiatives within the City of Toronto, such as the Rent-Geared-to-Income (RGI) and Choice-Based Housing programs contributing to improved outcomes for residents in precarious housing situations.

The Coordinator Business Improvement will provide support to the Access to Housing unit related to business process mapping, documentation, developing and reporting performance metrics, and service improvement initiatives to ensure we deliver the best possible service to the clients we serve.

Major Responsibilities:

• Improves business standards and policies/procedures by conducting internal assessments of business practices and provides and implements business process improvements.
• Leads business improvement projects, provides analytical support, and conducts business process reviews
• Analyzes data and trends to identify service improvements and risk mitigation opportunities.
• Prepares comprehensive reports and briefing documents for management review/consideration, and liaises with management team to recommend ongoing process improvements
• Transfers vast amounts of raw data to analysis tools, runs queries, ensures data integrity, and analyses and reconciles data with systems.
• Monitors and maintains operational performance standards for staff.  Reviews Key Performance Indicator (KPI) tracking forms and reports findings while including recommendations on improving workflow distribution and evaluation best practices.
• Supervises, coaches, motivates, and trains, assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Responds to escalated client complaints to resolve issues and maintain a high standard of effective service.
• Provides input into and assists with monitoring of operating budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Works with divisional stakeholders, vendors, partners and clients to resolve issues and provide improvement opportunities by developing, distributing clear, concise, consistent communication via email and other mediums.
• Utilizes a Quality Assurance approach to monitor and identify performance indicators across the Unit, develops systems and processes to ensure consistent and timely development of unit performance reports.
• Creates, delivers and facilitates engaging presentations and training sessions for internal and external audiences to support knowledge sharing and skill development.
• Participates and contributes to the unit's strategic planning annually by providing insight to the day-to-day coordination of Access to Housing unit.

Key Qualifications:

1. Post-secondary education in Business Administration or a related field, or an equivalent combination of education and/or relevant experience.
2. Considerable experience with conducting data analysis, and working collaboratively with a diverse range of stakeholders working as part of project teams to review and track data.
3. Experience conducting business process reviews and analysis to streamline and improve work efficiencies in a growing environment.
4. Experience supervising staff (e.g. leading, coaching, motivating and/or developing teams) within a unionized work environment.
5. Knowledge working in a high paced environment with vulnerable populations is an asset.
6.  Excellent communication (oral and written), interpersonal, deescalation and conflict resolution skills with the ability to work and communicate effectively with clients, management, stakeholders and staff at all organizational levels.
7. Strong research, analytical and problem-solving skills with effective organizational and time management skills.
8. Strong computer skills and ability to use various applications including creating pivot tables and presenting findings using various software (e.g. MS Word Excel and PowerPoint).
9. Ability to demonstrate the following City core competencies including: customer service, fiscal accountability, innovation, results orientation and teamwork.
10. Ability to effectively manage day-to-day labour relations matters.
11. Familiarity with relevant employment legislation including Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act
    
    

Note To Current City of Toronto Employees 

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal. 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.