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COORDINATOR BUSINESS SUPPORT

  • Job ID: 56497
  • Job Category: Administrative
  • Division & Section: Economic Development and Culture, EDC Museum & Heritage Services 
  • Work Location: Union Station, Toronto
  • Job Type & Duration: Full-time, Temporary, (12 months)
  • Salary: $87,800.00 - $116,745.00 annually
  • Shift Information: 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 23-Jun-2025 to 11-Jul-2025 
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Museum and Heritage Services, within the City’s Economic Development and Culture Division, operates a network of 10 historic sites across the city known as Toronto History Museums (THM). From Fort York to North York, Etobicoke to Scarborough, each site offers unique experiences that connect Toronto’s residents and visitors to the city’s rich and evolving stories.


As part of the City of Toronto, THM is strengthening how museums engage communities—while also expanding and diversifying revenue-generating opportunities through retail, rentals, programming, and digital platforms. If you’re passionate about culture, entrepreneurship, and driving sustainable growth in the museums and heritage sector, this is your chance to help shape the future of one of Canada’s most dynamic museum networks. Join us in turning history into impact.

Museum and Heritage Services is seeking a dynamic, innovative, and outcomes-driven self-starter to coordinate strategic initiatives, planning and implementation related to the growth of Toronto History Museums’ business and revenue-generating streams. This includes strategies related to museum space rentals, museum retail (both bricks and mortar museum shops and the Toronto History Museums online shop), oversight and support of ActiveNet across business THM operations, and the research and development of new opportunities for revenue generation.

 

Major Responsibilities:

 

  • Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices,  legislation and initiatives by other levels of government.
  • Oversees, coordinates and participates in the development and implementation of Section/Divisional and Corporate initiatives and assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning. Prepares reports as required.
  • Deals with confidential and sensitive information affecting organizations, staffing levels, assets, resources and finances related to Section/Division-wide processes, functional policies, programs and strategies. Liaises with senior management and Section staff in the coordination of responses and resolution of Section/Division-wide issues. Participates in the resolution of issues that have escalated to the Section Director/Manager.
  • Participates in the preparation and monitoring of the Section's/Division's annual budget. Develops business cases as required.
  • Monitors variances and transactional financial requests requiring the Director's/Manager's authorization, resolves issues and makes recommendations for changes. Acts as a Section liaison for information and problem resolution.
  • Acts as a Section contact and develops/coordinates Sectional responses to Corporate, Service Area or divisional requests for information or action. Makes recommendations to the Director/Manager to support change management strategies to improve the Section's overall strategic and operating performance in the Division.
  • Acts as the Section's representative on Divisional, Service Area or Corporate teams for Toronto Public Services, labour disruption planning, pandemic planning, emergency planning, 311, elections, etc.
  • Acts as a Section point of information regarding Human Resource issues and processes. Reviews all requests requiring the Director's/Manager's signature for accuracy and completeness of information, financial requirements and authorities. Monitors and ensures compliance with requirements and processes.
  • Participates in the development and/or implementation of organizational change initiatives, including the preparation of required documentation and review of financing requirements.
  • Prepares reports and reviews all Section reports to Council and Committees on various operational issues (for accuracy, budget implications, internal consistency, etc.). Coordinates with the Division Head's Office. Monitors relevant agendas for reports of interest to divisional operations. Maintains records regarding outstanding reports, planning documents, strategic reports, etc. Prepares briefing notes and presentations for the Director/Manager.
  • Undertakes initiatives to develop, maintain and implement processes and mechanisms to strengthen the Section's internal control, oversight and compliance. Makes recommendations to senior management.
  • Develops and maintains tracking mechanisms and systems to monitor policies, standards, and procedures. Ensures Director/Manager is informed of ongoing status, issues and opportunities.
  • Maintains a thorough and continuous knowledge of City and divisional policies, initiatives and operational issues.
  • Represents the Section/Division on key divisional, corporate and external teams and initiatives and maintains effective working relationships with senior management, politicians, divisional and other City staff, and external organizations.
  • Handles inquiries, issues and challenges from staff, members of Council, the public and media on behalf of the Director/Manager or directs to appropriate sources.
  • Provides direction to administrative support staff in order to successfully complete assigned tasks.

 

Key Qualifications

 

  1. Post-secondary education in a related discipline pertinent to the job function or the equivalent combination of education and/or relevant experience.
  2. Experience in developing and implementing retail strategies, including merchandising, sales optimization, inventory management, and customer engagement initiatives.
  3. Experience developing and implementing revenue generation strategies for museums or other organizations within the cultural sector or comparable, including events rentals, classes, and programs.
  4. Experience in conducting research and analysis, developing recommendations for senior leadership, and creating concise and effective reports, presentations, briefing notes, and correspondence.
  5. Experience using ActiveNet or a comparable data management software system to manage a wide range of programs and services.
  6. Experience advancing multiple projects and change initiatives in a fast-paced, deadline-driven environment.
  7. Excellent organizational and administrative skills and sound understanding of budgeting processes.
  8. Knowledge of key economic development and culture related issues impacting Toronto.
  9. Excellent communication skills with an ability to establish good work relationships with all stakeholders, including other Divisions, employees, outside agencies and the general public.
  10. Ability to work effectively and independently in a high-performing work environment with many competing priorities and deadlines.
  11. Sound judgment on confidential and sensitive matters, able to manage difficult situations with minimal supervision.
  12. Proficiency in the use of software applications, such as Microsoft Office/Microsoft 365, SharePoint, SAP and Ariba.
  13. Knowledge of municipal government operations, processes, and structure.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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