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COORDINATOR BUSINESS SUPPORT

Amendment #1 
10/10/2024 
Change to posting dates 

Job ID: 50581

Job Category: Administrative

Division & Section: Transportation Services, Permits & Enforcement

Work Location:  Metro Hall, 55 John St. (Hybrid)

Job Type & Duration: Full-time, Permanent

Salary: $86,716.00 - $112,255.00, TM2227, Wage Grade 6

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 04-OCT-24 to 25-OCT-24

 

Job Description: 

To support the Section/Division by overseeing and coordinating initiatives and projects.

 

Major Responsibilities: 

Specific responsibilities may include, but are not limited to, the following:

  • Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Oversees, coordinates and participates in the development and implementation of Section/Divisional and Corporate initiatives and assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning. Prepares reports as required.
  • Deals with confidential and sensitive information affecting the section including, staffing, assets, resources and finances related to Section/Division-wide processes, functional policies, programs and strategies.
  • Participates in the resolution of issues that have escalated to the Section Director/Manager.
  • Participates in the preparation and monitoring of the Section's/Division's annual budget. Develops business cases as required.
  • Monitors variances and transactional financial requests requiring the Supervisors//Manager's authorization, resolves issues and makes recommendations for changes. Acts as a Section liaison for information and problem resolution.
  • Makes recommendations to the Supervisor/Manager to support change management strategies to improve the Section's overall strategic and operating performance in the Division.
  • Participates in the development and/or implementation of organizational change initiatives, including the preparation of required documentation and review of financing requirements.
  • Undertakes initiatives to develop, maintain and implement processes and mechanisms to strengthen the Section's internal control, oversight and compliance. Makes recommendations to senior management.
  • Develops and maintains tracking mechanisms and systems to monitor policies, standards, and procedures.
  • Maintains a thorough and continuous knowledge of City and divisional policies, initiatives and operational issues.
  • Represents the unit on key divisional, corporate and external teams and initiatives and maintains effective working relationships with management, politicians, divisional and other City staff, and external organizations.
  • Handles inquiries, issues and challenges from staff, members of Council, the public and media on behalf of the Supervisor/Manager or directs to appropriate sources.
  • Provides direction to administrative support staff in order to successfully complete assigned tasks.

 


Key Qualifications:

  1. Post-secondary education in a discipline pertinent to the job function (e.g. Business Administration, Public Policy, Communications, project management), or an equivalent combination of education and experience.
  2. Considerable experience with reconciling payments related to billings and revenue accounts and working in a collections environment preferably within a permitting function, including monitoring and adherence to Payment Card Industry (PCI) compliance procedures and certification requirements.
  3. Extensive customer service experience in managing inquiries related to processing/collecting payments, resolving account issues and disputes with a focus on efficiency, conflict resolution and customer satisfaction.   
  4. Experience conducting research and analysis and developing business case recommendations.
  5. Experience coordinating and reviewing the work of administrative staff, providing direction to others and working with minimal supervision.
  6. Possession of a valid Ontario Class “G” Driver’s license and the ability to pass a test to be qualified to receive a City operator’s license.
  7. Proficiency in the use of Microsoft Office Suite (Word, Excel and PowerPoint), and the ability to use various software and accounting systems (e.g., Moneris, SAP, SARA, RACS, IBMS, ETS, and TPS).
  8. Accountable with highly developed organizational skills to work in a highly demanding work environment with many competing priorities and deadlines.
  9. Adaptable, innovative and ability to continuously improve.
  10. Excellent communication, presentation and interpersonal skills.
  11. Knowledge of relevant policies, procedures, and legislation (e.g., Occupational Health and Safety Act, Municipal Freedom of Information & Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, etc.)

 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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