COORDINATOR PROGRAMS

Job ID: 56395

• Job Category: Community & Social Services 
• Division & Section: Toronto Shelter & Support Services
• Work Location: Various, see below
• Job Type & Duration: Full Time, 1 Permanent, 2 Temporary (12 Months)
• Salary: $87,800 to $116,745 
• Shift Information: Monday to Friday 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 3
• Posting Period: 10-Jun-2025 to 24-Jun-2025 
•  

The Coordinator Programs provides leadership and coordination in support of Toronto Shelter & Support Services (TSSS)’s Divisional work plan and the Strategic priorities as it applies to the portfolio.  

This position will provide coordination of various services and programs as well as coordinating and implementing business processes and communications to support vulnerable populations.

You will be responsible for ensuring effective service delivery in achieving equitable outcomes in housing and homelessness programs and services.
Above all, you will support the Toronto Public Service values to ensure a culture that champions equity, diversity and inclusion and respectful workplaces, and to advocate for the implementation of Toronto Shelter and Support Services action items outlined in the Toronto Action Plan to Confront Anti-Black Racism.

There are vacancies in the following portfolios:

Refugee Response, 55 John Street:, this unit supports an integrated system for refugee populations experiencing homelessness, develops strategies to improve outcomes for refugees in the shelter system, and acts as service system manager for refugee-specific services, it fosters strong stakeholder and partnership engagement and liaises with various internal and external partners, and leads intergovernmental advocacy and collaboration on behalf of TSSS related to refugee populations.

Streets to Homes (S2H), 129 Peter Street: this unit engages people experiencing street homelessness in Toronto to address their self-identified needs towards securing and sustaining housing.

Central Intake, 55 John Street: this unit provides intake assessment and referrals to Toronto’s shelter and support services through a 24/7 contact centre.

Harm Reduction, 339 George Street: this unit provides Harm Reduction leadership and coordination across shelters, 24-hour respites and 24-hour Women's drop-ins, as well as provides support to the Division's response plan to the continuing opioid crisis and impacts of COVID-19.

• Manages the development of operational policies, programs and service plans in support of the Divisional strategic plan
• Supports the development of goals and objectives for harm reduction initiatives and collaborates with other management staff to facilitate the implementation of harm reduction policies, programs and directives
• Monitors and evaluates portfolio’s programs to ensure effective and coordinated service delivery for clients across all directly operated and purchase of service programs
• Contributes service improvement by coordinating business processes or workflows to meet program requirement, and implement risk management strategies for operational best practices
• Uphold and promote harm reduction and housing first principles and practices in all initiatives employing an equity and diversity lens
• Establishes networks and liaises with staff/management from other programs, community agencies and governments to negotiate/coordinate service partnerships, advocate for program needs and share expertise
• Leads community engagement, relationship management and representation on stakeholder advisory groups to build relationships and advance program development and implementation
• Supervises, develops and evaluates performance of all assigned staff
• Leads service user engagement activities to build capacity among people with lived experience to influence program development and provide feedback on service delivery
• Develops and implements new innovative client service models and recommends effective and efficient means of providing excellent customer service
• Monitors and analyzes changing community needs for the purposes of identifying necessary operational policy revisions and/or development
• Manages all aspects of assigned projects including human resources, budget, research, data analysis, policy development, work plan development and schedule adherence
• Ensure proper maintenance of all required reporting/statistical records and prepare such reports. Track data, complete regular summary reports on trends and common issues.
• Maintains close and effective working relationships with community agencies, officials at other levels of government, elected City Officials, and Divisional partners throughout the City to maintain an awareness of trends and issues related to the implementation of harm reduction strategies
• Maintains close and effective working relationships with the Division's management staff; provides them with responsive service planning and policy support
• Participates in the establishment of Divisional priorities
• Administers quality improvement and risk management activities within assigned area of control
• Undertakes applied and evaluative research projects as assigned
• Assists in the analysis and interpretation of statistical data to identify emerging harm reduction epidemiological trends in the City
• Develops staff training strategies including needs assessments, planning, coordination and evaluation of training workshops
• Develops, monitors and evaluates service agreements with partner agencies
• Develops and manages a coordinated communications plan which includes key stakeholders across all programs

Key Qualifications:

1. Post-secondary education in a discipline pertinent to this work or the equivalent combination of education and experience.
2. Experience in the planning, development, and implementation of programs and policies that address the complex needs of people experiencing homelessness.
3. Experience managing programs ensuring compliance with legislative guidelines and policies through continuous monitoring and evaluation
4. Experience in establishing and building partnerships with community agencies, staff, and clients.
5. Experience managing client and community complaints or concerns and meeting resolutions to ensure effective program access and service delivery.
6. Experience supervising in a social services and human services environment
7. Highly developed conflict resolution, problem solving, and facilitation skills.
8. Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
9. Knowledge of statistical methods of data collection and analysis.
10. Ability to communicate effectively with individuals and organizations both orally and in writing, at a supervisory level.
11. Knowledge of current issues and trends in homelessness, social work, social housing, mental health, substance use, community funding, municipal trends and policies and related legislation.
12. Knowledge of the Collective Agreements, Occupational Health and Safety Act, MFIPPA, PHIPA, Shelter Standards and other relevant legislation.
13. Familiarity with government legislation in the areas of Occupational Health & Safety.
14. Must be able to work flexible hours including weekends and evenings.
15. Familiarity working in health/social service setting providing or coordinating harm reduction services related to safe drug use, communicable disease prevention, HIV, Hepatitis C, and/or sex work an asset
16. Familiarity in contact centre an asset
17. Familiarity working with refugee populations will be considered an asset

Note: A Police Reference Check may be required as a condition of employment.

For more information, please visit our website at http://www.toronto.ca/housing.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.