COORDINATOR TRAINING & DEVELOPMENT

Job ID: 56148
Job Category: Education & Training
Division & Section: Public Health, Operation and Business Services
Work Location: Union Station - 65 Front Street West, 2nd floor, East Wing, Toronto, ON M5J 1E6
Job Type & Duration: Full-time, Temporary (18 months) vacancy
Salary: $87,800 to $116,745
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 28-May-2025 to 11-Jun-2025

Major Responsibilities:

Reporting to the Supervisor, Training and Development, the Coordinator Training & Development uses their training & development expertise in alignment with Divisional strategic priorities to design, develop, and implement training programs and initiatives to support onboarding and ongoing professional development of new and existing leaders within the Division. This role will focus on the strategic planning and design of creative and innovative leadership development initiatives, and will play a critical role in the succession planning process.

Develops and delivers training to support quality client service, advance professional development, and ensure compliance with applicable program, service, and legislative requirements, directives, and mandates.
Oversees multiple concurrent training and development projects with a high level of organization, ensuring timely delivery and alignment with divisional priorities.
Designs and develops interactive eLearning content using authoring tools such as Adobe Captivate, Articulate Storyline or Rise.
Supports organizational development by designing and enhancing programs such as New Employee Orientation, and Leadership Foundations to foster engagement, retention, and succession planning.;
identifying organizational performance gaps and developing strategic responses that supports the individual and the organization.
Consults with managers and supervisors in both the City of Toronto and Toronto Public Health to identify appropriate learning and development strategies. Completes needs assessments in co-operation with managers and subject matter experts to ensure that gaps in knowledge and skills are addressed, sets targets and identifies outcomes.
Develops tailored learning content across organizational levels using diverse methods including instructor led sessions, eLearning, multimedia, and virtual platforms such as MS Teams or WebEx.
Supports the division in improving job performance through training solutions and to mentor frontline supervisors to support them in coaching their staff.
Develops and conducts training evaluations and related activities, e.g. focus groups, surveys, questionnaires and analyzes data to improve staff's knowledge, skill acquisition, and technical training; measures staff learning and increase in knowledge from the training and reviews behavioural change and performance improvement after applying skills/training.
Regularly reviews and updates training materials to ensure up-to-date, relevant content that effectively and efficiently addresses divisional operational requirements and enables learner engagement.
Conducts research and analysis and keeps informed of issues related to workplace training and leading training practices in Public Health, as well as corporate policies and practices, legislation and initiatives by other levels of government.
Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
Supervises, motivates and trains project teams, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Stays abreast of new and developing adult education/training methods and practices as well as new legislation and revised policies and procedures.
Develops and delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, and performance measurements.
Consults and works with corporate, divisional, and sector subject matter experts to identify and create training curricula and tailored course plans to address the technical training needs of divisional staff; provides subject matter expertise and feedback to management and partners regarding course content.
Leads the integration of new learning technologies and solutions (e.g. eLearning) to meet evolving learner needs, enhance accessibility, and support digital transformation initiatives.
Develops and implements plans for complex training & development projects & programs, ensures contingencies, identifies problems and takes action.
Applies inclusive and flexible training strategies that accommodate 27/7 operations, varied learner profiles, and geographically dispersed teams.
Provides leadership by coordinating, and facilitating management level committees, workgroups and meetings; including developing structures and processes to ensure meeting/workgroup objectives are met.
Works collaboratively on strategic business areas/requirements to support implementation of divisional & sector-wide initiatives and addresses matters pertaining to training and knowledge management (e.g. learning aids, user manuals, presentations methods, communication and adult learning principles).
Coordinates with Corporate People & Equity regarding training relating to Occupational Health & Safety, Employee & Labour Relations, Organizational Development and Learning, etc.
Ensures all training provided to divisional staff is documented in the City's online learning inventory, ELI; ensures divisional training is also captured for all staff in ELI.
Monitors and maintains training records for the division's staff and provides the Divisional Senior Management Team regular updates.
Promotes learning & development opportunities within the division & sector using various mediums.
Supports divisional employee engagement and mental health and wellness related initiatives.
Provides input into and administers assigned budget, ensuring that expenditures are
controlled and maintained within approved budget limitations.
Compiles information, prepares statistical reports and other confidential material.
Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Supports the People Services team in addressing other emergent and/or urgent priorities as required.

Key Qualifications:

Post-secondary degree or diploma in adult training/education, human resources or a field relevant to training and development, or equivalent combination of education and experience.
Experience in successfully overseeing multiple training projects simultaneously while maintaining attention to detail and meeting deadlines.
Considerable experience identifying training needs and conducting research to develop training, including but not limited to: leadership development and onboarding.
Experience designing, delivering, and implementing training courses, materials, and programs, including proficiency in eLearning authoring tools such as Adobe Captivate, Articulate Storyline, or Rise.
Experience in introducing eLearning best practices, and learning technology to move from a traditional learning environment to a blended learning culture.
Excellent communication skills and the ability to build rapport and communicate effectively with frontline staff, subject matter experts and senior leadership.
Fundamental knowledge of organizational effectiveness principles and how they relate to divisional training and development initiatives.
Knowledge of Public Health and relevant legislation, corporate policies and Divisional philosophies.
Ability to learn new IT systems (e.g. e-learning management, electronic tracking systems, etc.) to support the development, implementation, and tracking of training.
Superior ability to prepare reports and presentation materials using Microsoft Office Suite including, Word, Excel, and PowerPoint.
Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management and internal/external service providers.
Excellent analytical and critical thinking skills to evaluate and make recommendations to enhance or develop new training and/or programs.
Strong organizational skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
Knowledge of applicable collective agreements and legislation in the areas of Accessibility, Human Rights, Employment, and Occupational Health and Safety.
Ability to provide training occasionally on evenings and weekends and to travel to different work locations when required

You Must Also Have:

Experience leading workgroups and/or supervising in a unionized environment. Sound knowledge of adult education principles and practices and training and evaluation methodologies.
Fundamental knowledge of management/supervisory and business best practices.
Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management and internal/external service providers.
Excellent analytical and critical thinking skills to evaluate and make recommendations to enhance or develop new training and/or programs.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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