Job ID: 54793

Job Category: Community & Social Services

Division & Section: Children's Services, ChildSvcs Service System Plng & Policy Dev

Work Location:  325 Milner Ave (Hybrid Work Model)

Job Type & Duration: Full-time, Permanent

Salary: $87,800– $116,745

Shift Information: Monday - Friday, 35 hours/week

Affiliation: Non-Union

Number of Positions: 1

Posting Period: 05-May-2025 to 20-May-2025

Join Us!

If you are interested in learning more about the Coordinator Training & Development role, you can participate in a virtual WebEx information session with Anne Hepditch, Program Manager Children Services on May 14, 2025, from 12:00 pm – 12:30pm. You will have the opportunity to ask questions related to the position, working for the City of Toronto's Children’s Services division, as well as the City's application process.

Please register to participate in the information session using this link:

https://toronto.webex.com/weblink/register/rbbeb93e50c7778242b2537d51457c41f

Job Summary

Reporting to the Program Manager, Quality and Capacity Building, the Coordinator Training & Development will participate as a member of the management team in supporting the Division's Service Plan directives through training and community capacity building initiatives all with an inclusion lens.

Job Duties

• Develop and implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research, designs, develops and manages learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Identifies, develops and conducts training needs assessments using assessment methodologies. Makes strategic recommendations to ensure training and development contributes to performance excellence and organizational development.
• Supervises project teams that initiate, develop and implement policies / programs and City-wide initiatives. Recruits the project team and develops project plan/timelines; ensures effective teamwork, communication, high standards of work quality and organizational performance.
• Leads, coordinates, and participates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions. Represents the division in meetings and initiatives with other divisions, service providers, and other orders of government.
• Participates as a member of the management team in leading the early learning sector through strategic training and development initiatives that promote a high level of organizational effectiveness and establishes an ongoing training path for future years.
• Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigations of a confidential nature.
• Ensures high quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.
• Makes recommendations to Divisional Senior Management regarding training and development and participates in the implementation of related policies.
• Develops and ensures appropriate information and communication strategies and/or dissemination briefings to Senior Management.
• Develops and implements a sector training plan that includes the development of quality and pedagogy skills and knowledge and evaluation of training plans that contribute to organizational development
• Achieves and maintains Gold Standard inter-rater reliability
• Assists the Program Manager CS with performing inter-rater reliability testing on all Quality Assurance Analysts
• Ensures legislative, policy, and procedural changes are integrated with the overall training, staffing plans and programs.
• Coordinates the development and delivery of training based on corporation strategic direction and Divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training
• Research, evaluate and identify potential training providers.
• Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
• Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets
• Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.
• Deliver, implement, facilitate, and evaluate training and development programs with the use of divisional and packaged software
• Coordinates the collection and conducts analysis of evaluation data and needs assessment data.
• Identifies, develops and implements communication and promotional strategies and material to support Divisional initiatives and staff training and development
• Coordinates the development and distribution of documentation and maintain training information on the website.

Key Qualifications

1. Current registration with College of Early Childhood Educators.
2. Considerable experience in program development and evaluation related to the provision of child care services.
3. Experience in identifying training needs and researching, planning, designing, developing, evaluating, delivering and organizing training courses and programs.
4. Knowledge of adult education principles and practices and training and evaluation methodologies.
5. Well-developed written and verbal communication skills.
6. Comprehensive knowledge of the child care sector and relevant legislation, corporate policies and Divisional philosophies.
7. Proficiency in computer software (e.g. Microsoft Office) to produce a variety of reports and presentations and to develop computerized tracking processes to monitor course attendance.
8. Excellent interpersonal skills to deal effectively with staff, all levels of management, community stakeholders and internal/external service providers.
9. Well-developed analytical and organizational skills and the ability to handle multiple projects simultaneously to meet established deadlines.
10. Ability to facilitate and present to large and small groups.
11. Excellent negotiation and conflict management skills in order constructively resolve conflicts.
12. Knowledge and understanding of equity, inclusion, and belonging
13. Ability to exercise discretion and judgement, make effective decisions in order to establish priorities and meet objectives and deadlines, and lead and act as a resource to work teams.
14. Knowledge of applicable collective agreements and legislation in the areas of Employment, Occupational Health and Safety, Labour Relations and Human Rights.

The following are considered an asset
While all qualified applicants will be considered, preference may be given to those who identify as Indigenous, Black and/or from any of the equity deserving groups (e.g. people with disabilities, racialized people, members of 2SLGBTQ+ community, etc.)

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.