COORDINATOR VOLUNTEER SERVICES

Job ID: 56919
Job Category: Community & Social Services
Division & Section: Seniors Services & Long Term Care, LTC Regional Services
Work Location: True Davidson Acres, 200 Dawes Rd, Toronto, M4C 5M8
Job Type & Duration: Part-time, Indefinite
Salary: $73,495.00 - $ 96,567.00 pro-rated
Shift Information: up to 49 hours bi-weekly
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 13-AUG-2025 to 27-AUG-2025

The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Recruits new volunteers through a variety methods (i.e. media, volunteer fairs, volunteer centers, community resources, and in home advertising). Recruiting process includes screening of applications, interviewing, reference checks, and matching volunteer to suitable placements
• Provides orientation and on going training of volunteers, and staff/family members as required (includes designing training sessions, assessing training needs, presenting training sessions and evaluation of training sessions).
• Reviews and supports volunteers on a ongoing basis, including follow up of placement, three month review, and problem solving.
• Participates in the risk management program of the home by identifying, monitoring, correcting risk situations and educating volunteers
• Supports the volunteer executive committee and their initiatives, which may vary from Home to Home based on the functioning level of the committee. (i.e. planning and implementing fund raising events, grooming and recruiting for executive members, assisting with budget and financial planning, supporting volunteer run programs such as gift shop, bar and bingo. Liasing between volunteer executive and home administration, and administrative support as required.
• Liases between management team and volunteers to ensure issues are addressed and efficient communication takes place.
• Maintains active involvement in home management team, i.e. Monthly Home management meetings and quality improvement projects/initiatives.
• Participates in divisional working committee to review policies and issues occurring divisionally. Represent the individual interests of the different Homes for the Aged as well as the division.
• Evaluates ongoing volunteer needs of various areas of the home by attending unit and Home management meetings.
• Provides formal and informal recognition for volunteers (i.e. planning annual recognition event, facilitating annual "excellence in volunteer " award, distributing one year anniversary awards, updating years of service wall, sending thank you notes or verbal recognition as required.).
• Gathers and processes data related to volunteer activities and other administrative tasks (i.e. inputting volunteer information into tracking system, updating of tracking system on monthly basis, running monthly hours and status reports, annual quality improvement report, bi-annual retention report, quarterly newsletter, promotional flyers, and correspondence.)
• Builds community relations through liasing with various community services (i.e. Huntington's Society of Canada, CNIB, Churches, Libraries and Community schools).
• Supports the Toronto Inter-home Volunteer meetings.

Key Qualifications: 

1. Post-Secondary certificate/diploma in the volunteer management discipline and/or any approved equivalent combination of education and experience
2. Considerable experience and proficiency in utilizing a variety of software packages including creating and formatting word documents, spreadsheet and database applications
3. Experience in recruitment, selection, orientation, placement and supervision of volunteers
4. Experience with seniors in an organized program or experience with persons in a healthcare setting
5. Experience in directly supervising staff or volunteers
6. Ability to identify programming needs, as well as plan and organize programs
7. Ability to conduct needs analysis and evaluate programs
8. Ability to work independently and cooperatively as a member of a multidisciplinary team
9. Excellent interpersonal skills with the ability to interact with all levels of staff, volunteers, families, residents, etc., in an efficient and diplomatic manner
10. Ability to communicate effectively both verbally and in writing
11. Familiarity with government legislation in the area of occupational health & safety
12. Ability to work evening and weekend shifts as required
13. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces

Please note:

• The salary identified above reflects full-time salary and will be prorated based on part-time: 49 hours bi-weekly.
• Typical shifts: days, evening and weekends. Shifts may vary depending on operational needs.
• As a condition of employment with the Seniors Services and Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number". 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.