CORPORATE APPLICATION TECHNICAL LEADER (Salesforce Developer)

Job ID: 54410

Job Category: Information & Technology

Division & Section: Technology Services, Technology Standardization Delivery

Work Location: METRO HALL, 55 John St, Toronto

Job Type & Duration: Temporary, Full-time, 12 month vacancy

Hourly Rate and Wage Grade: $53.98 - $59.17

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 11-Apr-2025 to 25-Apr-2025

Job Description:

As a Corporate Application Technical Lead (Salesforce) you will support administration of Salesforce instances, assist project teams, provide senior technical expertise and analysis to business users using Salesforce solutions. You will play a significant role in Salesforce configuration, administration, access control set up, monitoring and tracking usage, licenses, and storage in the various environments. You will also be responsible for code promotions, reviewing maintenance release notes, impact analysis, testing, and occasional development.

The Corporate Application Technical Leader will participate in the implementation, administration and optimization of Salesforce based applications, integrations with other systems and ongoing support for information technology solutions in accordance with the Division's methodology and standards.

Major Responsibilities:

• Directs business and technical inter-divisional staff and professional services to deliver and sustain complex, critical enterprise business applications and information through the application life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management methodology.
• Directs the day-to-day work output of staff and resources including the scheduling, assigning, and reviewing of work tasks to ensure a continuing and consistent service by sustaining complex, critical enterprise business applications and information.
• Negotiates amongst divisional business and technical stakeholders with multiple points of view to drive consensus for corporate-wide solution designs.
• Brings together multiple stakeholders from across all divisions and provides expert advice within the context of corporate architectures, standards, policies, procedures, and emerging technologies.
• Determines project requirements, analyzes, and recommends feasible options, designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, and sustains information technology solutions to meet critical City-wide and divisional business objectives and to provide scalable enterprise solutions.
• Applies technical expertise to recommend, develop and maintain corporate policies, procedures and standards that are consistent with legislation to ensure enterprise information and applications integrity.
• Applies technical expertise to ensure security, privacy and quality assurance requirements are implemented in a manner that delivers business requirements and is consistent with MFIPPA and legislation, thereby ensuring the integrity of complex enterprise information and applications.
• Applies project management expertise to lead and/or input to project management and procurement processes including the evaluation and recommendation of complex technical solutions and professional services.
• On a project basis, provides direction and assigns work to non-I&T positions e.g. divisional unit staff (management & bargaining-unit).
• Applies technical expertise to develop and/or input to procurement and project management documentation. Examples include business cases, RFI/P/Qs, Sole Sources, statements of work, service level agreements, project charters, project plans, status reports, issue logs, change orders, resource plans, budgets, migration plans, contingency plans, and risk assessments.
• Communicates effectively e.g. leading and facilitating meetings, preparing, and delivering presentations and reports. Audiences include business/project managers, project team members and other orders of government and external parties.
• Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and application design as governed by architectural frameworks, technology standards, information policies and legislative requirements.
• Applies a strong understanding of information and technology industry and City priorities over both the short and longer term to advise, develop and maintain City infrastructures, methodologies, tools, and techniques; ensures conformance and adherence in daily practice among business and technical teams.
• Actively participates in corporate and cross-divisional initiatives to design, construct and implement business and application infrastructure solutions, such as data warehousing, document management and electronic service delivery.
• Analyzes and recommends changes to current business practices, business and information processes, data flows, performance measures, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the city.
• Generates the plan and directs the project team in the execution of software upgrade activities.
• Applies technical expertise to perform analysis, development and testing for new or enhancements to existing complex, critical enterprise business applications and information.
• Applies technical expertise to support the development and testing environments of complex computing solutions.

Key Qualifications:

Your application for the role of Corporate Application Technical Leader (Salesforce Developer) should describe your qualifications as they relate to:

1. Post-secondary education in Computer Science or a related discipline with extensive experience in leading the design, development, configuring and testing of Enterprise solutions or the equivalent combination of education and experience.
2. Extensive experience in Salesforce platform administration support, development and user management along with technical implementation and day to day operations, understanding customizations to the platform, with the ability to build custom apps and objects, formula fields, validation rules, field level security, apex classes, flows, workflows etc.
3. Extensive experience in Apex code, Lightning Components, Triggers, Flows, User Management, Security Management and Analytics.
4. Extensive experience in data analysis, uses MS SQL and Oracle PL/SQL coding techniques to extract reports upon information, business trends, insights and metrics from data stored in the database.
5. Considerable experience in eliciting requirements, solution design, development, implementation and support in Call Center technologies such as Cisco UCCE system integration, Salesforce CRM, Business Intelligence, Verint Impact 360 call recording, workforce management and quality monitoring and performance management, including planning, program management, project delivery, contract management, service requests and work orders using the web, geospatial and mobile technology.
6. Experience in a lead development role including coordinating staff and activities to meet deliverables for Salesforce maintenance release, administration review and impact analysis.

You must also have:

• Ability to lead teams, work independently and collaboratively with others in a multidisciplinary team setting.
• Proven efficiency and effectiveness in teamwork, facilitation, communications, conflict resolution, problem solving, crisis management and team leadership in projects, assignments, and service engagements.
• Ability to prepare, organize and present business cases, proposals, solutions and or similar formal documents and statements to various audiences, including stakeholders, clients, and the public.
• Strong interpersonal skills with ability to effectively communicate with team members and clients regarding technical and business requirements.
• Knowledge of a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint, MS Access), data modelling (e.g., Oracle SQL Developer), and software version control (e.g., Bitbucket, GitHub), Java, mobile app development, web communication,
• An understanding of SCRUM / rapid application development methodology is an asset.
• Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.
• Ability to implement and support software products and/or reusable technical components that are integrated in business solutions, through modern integration technology using micro-service architecture and managing product/component release cycles.
• Ability to elicit, drive and/or develop application requirements to ensure that business needs and requirements have been adequately defined and documented, and/or the root cause of the problem accurately stated.
• Excellent problem-solving, leadership, facilitation, and interpersonal skills.
• Ability to work effectively as a member of a team, collaboratively with others in a multidisciplinary team environment and independently, as required.
• Advanced time management and estimation capabilities and ability to perform several tasks and projects concurrently.
• Knowledge of current and emerging technologies, and skills to evaluate and recommend new technology for introduction into a complex technical environment.
• Ability to develop, maintain and execute both test plans and disaster recovery plans.
• Ability to work flexible hours including days, afternoons, nights, and weekends, as required.
• Ability to be on call for support of production systems, as required.
• Ability to travel across various office locations within the City of Toronto, as required.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.