Consultant, Training and Development

• Job ID: 46769
• Job Category: Information & Technology
• Division & Section: Technology Services, Office of the Chief Technology Officer
• Work Location: Metro Hall, 55 John Street, Toronto, ON
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $93,734.00-$123,449.00, Wage Grade6.5 
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 26-April-2024 to 10-May-2024
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To design, develop, coordinate, implement, and deliver professional development training programs that meet the City of Toronto's workforce training needs and supports continuous improvement eLearning, technology-based solutions, and multimedia content. Conducts needs assessments, executes training, evaluates outcomes and staff performance, and supports organizational performance improvement by utilizing eLearning modules.

Major Responsibilities:
 

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Develops and delivers training that supports quality client service, advanced professional development, and administrative compliance of various programs and services in accordance with Provincial directives and divisional mandates.
• Designs and delivers training for managers and frontline staff that includes systems and controls, legislative and mandatory requirements and provincial compliance standards.
• Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
• Sets the standard and expectations through example in conduct, work ethic, integrity and character.
• Identifies training and development needs within the organization through, consultation and collaboration with internal and external resources.
• Supports the division in improving job performance through training solutions and to mentor frontline supervisors to support them in coaching their staff.
• Works collaboratively in consultation with local office management teams to assess staff performance, manage performance concerns and ascertain appropriate action response to ensure service objectives are met.
• Works proactively with the management team to assess and identify root cause of performance issues and to resolve performance gaps and ascertain if training is an appropriate action/response.
• Consults with managers and supervisors to identify required and actual performance, completes needs assessments in co-operation with managers and staff to ensure that gaps in knowledge and skills are addressed and sets targets and identifies outcomes.
• Sets expectations for performance and supports staff's development efforts.
• Develops and conducts training evaluations and related activities, e.g. focus groups, surveys, questionnaires and analyzes data to improve staff's knowledge, skill acquisition, and technical training; measures staff learning and increase in knowledge from the training and reviews behavioural change and performance improvement after applying skills/training.
• Develops and implements a learning plan for staff returning to work after an extended absence or complying with a grievance settlement when a training component is identified; supports the training process by delivering training in a group setting or on a one-on-one basis for staff requiring accommodation.
• Monitors and evaluates staff performance in the workplace and in the classroom during the suitability and the probationary periods and provides detailed feedback to local office/unit manager to ensure successful outcomes; recommends disciplinary and/or corrective actions when necessary.
• Delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, quality assurance and performance measurements.
• Provides on-site training and support for new technologies, business impacts, legislation, health & safety, etc.
• Develops and implements plans for complex training projects, ensures contingencies, identifies problems and takes action.
• Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs, catering to all learning styles.
• Provides leadership by coordinating and facilitating management level strategic planning meetings for committees and workgroups; meets with management to develop structure and process to ensure meeting objectives are met.
• Supports the Manager in creating and implementing a multi-year staff training plan for all divisional staff positions and identification of skills gaps.
• Carries out the maintenance of training records for the division's staff and provides the Manager with regular updates.
• Supports organizational development with various staff development programs to identify organizational performance gaps and to develop a strategic response that supports the individual and the organization.
• Works collaboratively on strategic business areas to support implementation of divisional initiatives and addresses matters pertaining to training and knowledge management.
• Supports divisional initiatives and provides subject matter expertise pertaining to learning aids, presentations methods, communication and adult learning principles.
• Coordinates with Corporate People & Equity regarding training relating to Occupational Health & Safety and Organizational Development and Learning.
• Consults and works with provincial and divisional subject matter experts to create training curricula and tailored course plans to address the technical training needs of divisional staff; provides subject matter expertise and feedback to provincial partners regarding course content.
• Monitors vendor performance to ensure training services are carried out in accordance with the specified terms and conditions and authorizes payment to vendors within delegated signing authority.
• Undertakes research and analysis on issues related to workplace training and leading training practices in the division.
• Represents the division at public meetings of industry stakeholders, community groups, socials agencies and business organizations.
• Ensures all training provided to divisional staff is documented in the City's online learning inventory, ELI; ensures divisional training is also captured for all staff in ELI.
• Stays abreast of new and developing adult education/training methods and practices as well as new legislation and revised policies and procedures.
• Develops and maintains contact with other organization development professionals and is familiar with current theory and practice in the field.
• Creates divisional, district or local learning content for a variety of delivery methods including instructor led classroom training, eLearning, multimedia programs, WebEx virtual training and other computer-aided instructional technologies.
• Becomes involved in the design and development of eLearning content/curriculum for specific learning programs related to training deliverables, where relevant.
• Compiles information, prepares statistical reports and other confidential material.

Key Qualifications:

The primary responsibilities of the Consultant Training & Development position include, but are not limited to:

1. Post-Secondary education in Information Technology, Animation, eLearning Development, Business, Communication and Instructional Design and Delivery or an equivalent combination of education and/or experience.
2. Extensive experience with development tools including Web development, Articulate Storyline, Vyond, Adobe Captivate, Camtasia, VideoScribe, and other gamification software, etc.
3. Extensive experience at an advanced level with desktop applications such as M365, Outlook, SharePoint, MS Project, MS Visio, OneDrive and Sharepoint.
4. Considerable experience creating accessible (AODA-compliant) documentation and eLearning content.
5. Considerable experience in instructional eLearning courseware development.
6. Considerable experience participating on and consulting with project teams.
7. Experience with adult education theory and application.
8. Knowledge of assessment/evaluation techniques.
9. Knowledge with web content management systems (such as WordPress), document management systems (such as OpenText), information systems, data analytics and controlled vocabularies (such as taxonomies, thesauri).
10. Knowledge of Adobe Photoshop and other Adobe suite products would be an asset.
11. Stakeholder management across multiple functional areas and at different functional levels.
12. Senior level analytical skills to research problems and the ability to assess end-user needs and translate them into effective training tools and resources.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.