DIRECTOR BUS LICENSING & REGULATORY SVCS

• Job ID: 50963
• Job Category: Audit, Compliance & Inspections
• Division & Section: Municipal Licensing & Standards, MLS Licensing Services
• Work Location: East York Civic Centre, 850 Coxwell Avenue, East York, ON M4C 5R1
• Job Type & Duration: Full-time, Hybrid, Permanent Vacancy
• Salary: $160,462.00 - $207,027.00, TM2122 and wage grade 10
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 18-OCT-2024 to 01-NOV-2024
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Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of over 2.9 million people. Consistently ranked one of the world's most livable cities, Toronto is a global centre for business, finance, arts and culture.

Recognized as one of Canada's Best Diversity Employers and Greater Toronto's Top Employers for 2024, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability, and fairness, and we embrace the diversity of the people we work with and serve.

Join Our Team as Director, Business Licensing & Regulatory Services, and work for The City you love!

Our Municipal Licensing & Standards division provides bylaw administration and enforcement services, including targeted strategies to address graffiti, noise, business inspections, parks regulations and animal services issues. Services also include business licensing and permitting, property standards, and animal care including control, shelter, and adoption services.

As the Director of Business Licensing & Regulatory Services, you will be an innovative and strategic leader, overseeing and directing the operations of all business licensing and permit issuance to ensure efficiency, compliance, and community engagement. This role will also include managing essential support functions. As the Director of Licensing & Regulatory Services, you will play a pivotal role in shaping the vision for our licensing programs, fostering partnerships with stakeholders, and enhancing the overall performance of the division.

What You Will Do:
 

Strategic Leadership and Policy Development

As a strategic leader, you will develop the long-term goals, vision and direction for the Business Licensing & Regulatory Services portfolio. Using an innovative approach, you will build partnerships, influence policy development, and support continuous improvement initiatives. As the Director, you will also develop, recommend, and monitor the section budget. As a strong and collaborative leader, you will support, mentor, and coach your team, fostering an environment of growth and accountability.

Business Licensing and Permit Management

Helping shape the landscape of local commerce and culture, you will direct all aspects of business licensing and permitting for the City, overseeing the issuance of licences, permits to businesses, individuals and charities, ensuring compliance to the City’s Municipal Code.  
 

Stakeholder Engagement and Representation
 

As a key leader in the division, you will develop strong relationships and partnerships with members of council, the public, and vendors and licensees. You will represent the division on various committees and working groups, shaping policies and procedures with direct impact on community. Your engagement with our partners will be instrumental in fostering positive relationships and promoting collaboration.

Regulatory Compliance and Public Communication

As a trusted advisor to senior leadership, elected officials, and the public, you will provide guidance and support on complex licensing issues, ensuring consistent messaging and information is shared with all relevant partners. You will also oversee the submission process to the Toronto Licensing Tribunal, ensuring the City is effectively prepared for hearings.

What You Bring To The Role:
 

1. Post-secondary education in public administration, management, law, law enforcement, or in a professional discipline pertinent to the job function plus relevant management training and experience, or an equivalent combination of education and experience.
2. Considerable experience in a leadership capacity, specializing in the development and oversight of regulatory and enforcement programs.
3. Extensive experience in a regulatory organization at a senior leadership level with oversight, direction, and training of regulatory and licensing related service delivery.
4. Extensive experience/knowledge in the interpretation and application of municipal, provincial and/or federal statutes.
5. Experience with financial reporting processes, including budget control, forecasting, and interpreting financial reports.
6. Proven success in developing strategic and operational partnerships to advance law enforcement/regulatory programs and initiatives, to address complex community issues.
7. Ability to develop service delivery strategies, policies and programs based on evaluation of operational processes, shifting service demands, emerging issues and changes in public policy and legislation.
8. Collaborative, results-oriented leadership approach with the ability to creatively problem solve and build effective working relationships with a variety of partners, including various political levels, communities, staff and media.

Why You Will Love Working at The City:
 

• We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
• A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
• We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
• We support ongoing learning and development and offer educational opportunities with tuition subsidies.
• Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

Equity, Diversity and Inclusion
 

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
 

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.