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DIRECTOR STRATEGIC POLICY & PROGRAMS

  • Job ID: 62825
  • Job Category: Policy, Planning & Research
  • Division & Section: Deputy City Manager DGS Office, Strategic Policy & Programs
  • Work Location: Toronto City Hall, 100 Queen Street West (hybrid)
  • Job Type & Duration: Full-time, Permanent Vacancy

  • Salary Range: $195,150.00-$254,800.00

    Hiring Zone: $212,957-$230,890

  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1 
  • Posting Period: 17-MAR-2026 to 30-MAR-2026

Reporting to the Deputy City Manager, Development & Growth Services, the Director Strategic Policy & Programs is a key strategic leader responsible for advancing high-priority transformation initiatives that strengthen performance, improve service delivery, and support the City of Toronto’s long-term growth objectives.

You will serve as a trusted advisor to the Deputy City Manager, a champion for organizational transformation, and a builder of high performing teams. Your success will be felt not only within Development & Growth Services, but across the entire enterprise, where your leadership propels major initiatives, strengthens performance culture, and brings coherence to complex, city wide strategies.

You will represent the Deputy City Manager on major corporate priorities and executive committees, translating complex issues into strategic direction and accelerating Toronto’s most critical initiatives. You’ll bring clarity and cohesion to cross divisional work that touches every corner of the City’s services. In addition, you will lead multidivisional teams through high impact business transformation initiatives—projects that reinvent systems, elevate service delivery, and enhance organizational performance. You will design the strategies, tools, and governance frameworks that guide Toronto through change.

You will establish performance measures, strengthen accountability frameworks, and use data analytics to drive continuous improvement. Your leadership will bring focus, alignment, and measurable results to the DCM’s portfolio, helping Toronto deliver services with greater transparency, efficiency, and impact.

You will cultivate partnerships with senior leaders, Council, political offices, external agencies, and other levels of government—navigating both strategic objectives and political context with ease. You will be the connective tissue that ensures collaboration, alignment, and shared purpose in tackling the city’s most pressing issues.

You will guide and inspire a diverse team of professionals, fostering a culture rooted in service excellence, inclusion, continuous learning, and innovation. You will empower staff and nurture an environment that embraces creativity, equity, and modern public sector leadership.

What you bring

  1.  Post-secondary education in public administration, business administration, or other relevant discipline, or the equivalent combination of education and experience.
  2. Director level experience in the key functional areas of public sector strategy and consulting, business transformation, strategic planning, operations and/or customer service.
  3. Extensive leadership experience with strong relationship building skills and the ability to influence and obtain buy-in and support.
  4. Extensive experience managing large scale initiatives or strategic projects, managing change and ensuring deliverables are achieved.
  5. Considerable experience managing a team of professionals, coaching for performance, fostering engagement and continuous learning.
  6. Advanced analytical, problem solving and conflict resolution skills combined with an enhanced ability to execute and deliver results utilizing initiative and innovation.
  7. Highly developed interpersonal and communication skills, with the ability to communicate at all levels of the organization.
  8. Ability to provide strategic direction on issues management, communications co-ordination and relationship management, including highly confidential matters.
  9. Ability to lead the development, implementation, monitoring and evaluation of program performance.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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