DISTRICT MANAGER MLS

• Job ID: 56120
• Job Category: Audit, Compliance and Inspections 
• Division & Section: Municipal Licensing & Standards, MLS By-Law Enforcement
• Work Location: Etobicoke Civic Centre, 399West Mall, Toronto, M9C 2Y2.
• Job Type & Duration: Permanent, Full-time Vacancy
• Salary: $123,833.00 - $170,184.00, TM0649, Wage Grade 8.0.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 11-Jun-2025 to 25-Jun-2025
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The District Manager, Bylaw Enforcement is responsible for ensuring the effective, efficient, economical and essential service delivery of a Municipal Licensing and Standards, District Operation teams. As a dynamic leader, the Manager is responsible for promoting the mission, vision and values of the Municipal Licensing and Standards Division and the Toronto Public Service.

Major Responsibilities:

• Leads the development and implementation of the strategic and operational direction of the District based Bylaw Enforcement teams, by establishing short-term and long-term objectives and operational policies that support the Division’s strategic directions, priorities and program initiatives
• Manages and monitors all aspects of the day-to-day operation (e.g., administration, inspections, investigations) with the support of the supervisory staff, administrative support staff and Municipal Standards Officers.
• Supervises, coaches and motivates staff to ensure team performance and promote individual effectiveness to achieve high standards of work quality and organizational performance; empowers staff to assume responsibility and holds them accountable for their performance
• Promotes a collaborative, learning and team-based culture through role modelling and encouraging others; supports continuous learning and encourages innovation; promotes the ability and willingness to be flexible and adaptable to respond to diverse challenges and demands
• Supports staff in the execution of their duties by providing subject matter expertise and assisting with complex and/or sensitive service requests.
• Responds to complaints, matters of a sensitive nature, and attends community-based meetings as needed or requested by senior staff to address emerging issues relevant to the mandate.
• Develops and fosters relationships within the community, and with other agencies, to advance an educational and compliance-based approach to resolving issues
• Supports a customer service focussed approach to by-law enforcement
• Responsible for human resource management including supervision of staff, labour relations, performance development and ensuring compliance with employment-related legislation and policies including, but not limited to, the Ontario Human Rights Code, Occupational Health and Safety Act, the Municipal Freedom of Information and Protection of Privacy Act, the Conflict-of-Interest policy, the collective agreement and other City policies and procedures
• Ensures the cost effective and responsible management of the Team’s financial, material and human resources to achieve results; develops and administers the Team’s budget; monitors expenditures to ensure budgetary compliance
• Develops and implements inspection, enforcement and compliance strategies to address Divisional and Council priorities, including risk-based approaches; establishes mechanisms to ensure the high quality of inspections and investigations conducted by staff, including the auditing of files; establishes performance benchmarks and service delivery standards for the Team
• Liaises with citizens, elected officials, stakeholder groups and others to advise and direct with respect to municipal law enforcement; provides interpretation of by-laws and legislation to staff, elected officials and the public; assists in the development of Council policies, bylaws and bylaw amendments
• Ensures appropriate reports are prepared for submission to Community Council, the Property Standards Appeal Committee, court and other judicial/quasi-judicial bodies
• Collaborates horizontally and creates opportunities for shared success with other Teams, Divisions and external partners; responds to media inquiries

Key Qualifications:

1. Post-secondary education in law or law enforcement, public administration, business administration management, or an equivalent combination of education and considerable experience.
2. Considerable experience implementing effective compliance and enforcement strategies, including working horizontally, building enforcement partnerships, supporting stakeholder involvement, and performance measurement.
3. Considerable experience leading a team of staff to achieve work unit objectives by encouraging teamwork, innovation, participation and staff development.
4. Considerable experience in leading change; being adaptable and responsive to changes in service demands and emerging issues.
5. Considerable experience in the supervision or leadership of front-line staff working in complex and politically sensitive environment, including coaching, coordinating, and the demonstrated ability to handle day to day labour relations matters.
6. Considerable experience as a dynamic leader by recognizing members' potential for growth and providing opportunities for continued learning in a management, regulatory or enforcement environment and preferably in a unionized environment.
7. Must possess and maintain a valid Province of Ontario Class “G” Driver’s License and the ability to obtain the City’s Operating permits and requirement.
8. Highly developed interpersonal, human relations, written and oral communication, negotiation, conflict resolution, project management, analytical, problem solving, and interpersonal skills.
9. Commitment to customer service by using a variety of approaches to integrate customer service excellence into business strategies, plans and programs.
10. Knowledge of court and prosecution processes.
11. Ability to represent the Division at Council, committees of council, tribunals and court.
12. Proficient in use of and knowledge of computer office systems (e.g., Microsoft Office) and case management systems.
13. Ability to understand and apply budgeting principles, financial controls and monitoring.
14. Ability to communicate effectively and diplomatically with all levels of the judiciary, staff, public, and external agencies.
15. Ability to exercise independent judgment and discretion in dealing with confidential or sensitive matters.
16. Ability to interpret and apply the provisions of all Federal, Provincial, and Municipal statutes, including the Occupational Health & Safety Act, the Ontario Human Rights Code and other employment-related legislation and policies
17. Ability to work on rotating shifts if required.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.