Job ID: 56530
Job Category: Communications & Marketing
Division & Section: Municipal Licensing & Standards, MLS Policy & Strategic Support
Work Location: City Hall, 100 Queen St. W
Job Type & Duration: Full-time, Permanent
Salary: $94,905.00 - $128,386.00
Shift Information: Monday to Friday, 35 Hours Per Week - Hybrid
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 06-Aug-2025 to 20-Aug-2025

Job Description

The City of Toronto’s Municipal Licensing and Standards (MLS) Division is a leader in municipal bylaw administration and enforcement services, business licensing and permitting, and animal care services, and works to ensure the safety and vibrancy of Toronto’s communities and help improve the lives of Torontonians. The Division has led major bylaw reviews and introduced new regulatory regimes over the past several years, including Short-term Rentals, RentSafeTO Apartment Building Standards, noise, licensing for bars, restaurants and entertainment venues, and many more. 

The Divisional Engagement Lead with MLS is responsible for planning and delivering strategic, inclusive, equitable, and accessible engagement processes on behalf of the Division, including communicating with interested parties, community and business partners and the public regarding important policy and program changes. This role provides comprehensive support to divisional engagement and communication initiatives and is an integral part of a team of dedicated policy and research professionals.

If you are interested in learning more about the Divisional Engagement Lead role, you can participate in a virtual Microsoft Teams information session with Mitchell Thibault, Policy & Planning Advisor, on August 12, 2025 from 12:00PM – 1:00PM. You will have the opportunity to ask questions related to the position, working for the City of Toronto's Municipal Licensing & Standards division, as well as the City's application process.

Please register to participate in the information session using this link: https://events.teams.microsoft.com/event/8ff990eb-4e85-405a-90e9-24332ecb5cab@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65

Your name and email are required for registration, but they will remain private during the session.

Major Responsibilities:

• Leads the planning and design of public events for the Division (e.g. meetings, workshops, open houses, consultations).
• Leads and guides the development of material and content for internal and external communications, including web-based platforms.
• Investigates language and cultural approaches, provides translated materials or arranges translators for public events as needed.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Researches, develops and evaluates alternatives to current public consultation and community outreach practices and makes recommendations to Division
• Leads and provides advice, guidance, research services, and logistics support for public events.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Works closely with divisional and corporate staff and leads a team of professional and/or support staff.
• Responds to contentious issues, plans and documents corrective action and implements preventative strategies.

• Assists with facilitating meetings, note taking, time monitoring as needed.

• Ensures that Division public consultation and outreach events meet City and Provincial AODA legislation and policies, and considers the diversity of populations and customers.

• Coordinates completion of communication materials with vendor resources, client service management and other city division resources as applicable.
• Prepares and evaluates procurement documents and collaborates with third party consultants related to research, consultation and preparation of communication materials.
• Develops and maintains excellent working relationships with Strategic Communications and other City divisions to encourage collaboration and sharing of information.
• Develops KPIs to report on engagement trends. Identifies continuous improvement and best practices.
• Leads evaluation and testing of tools for use by the unit to improve productivity, collaboration and work management.
• Develops and issues surveys in accordance with corporate requirements to gather public and internal staff input to gauge effectiveness of service delivery, customer support and staff engagement.
• Analyzes survey results and prepares reports to publicize findings.

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. Post-secondary education in public administration, communications, journalism, marketing, or in a professional discipline pertinent to the job function or an equivalent combination of education and experience.
2. Considerable experience in project management and managing multiple diverse projects in a detailed and deadline oriented multi-stakeholder environment, including identifying project goals, scope, milestones and deliverables, monitoring/ tracking projects to ensure project completion is on time and on budget.

3. Considerable experience working with internal and external stakeholders and local communities such as City staff, councillors and other government representatives, community stakeholders and private sector clients while managing stakeholder expectations.
4. Considerable experience in developing, implementing, monitoring and evaluating social media and online communications strategies and plans.

5. Highly developed analytical, organizational, communication and interpersonal skills, with the ability to communicate (oral and written) with City Staff at every level, diverse interest groups and the public.
6. Strong research and analytical skills, and ability to conceptualize and develop options and recommendations to support decision making.
7. Highly developed interpersonal, oral, public speaking, collaboration, and negotiation and conflict resolution skills.
8. Highly developed written skills to prepare succinct and effective briefing notes, presentation and business cases.
9. Highly developed critical thinking and decision-making skills.
10. Proven political acumen, judgment, and insight.
11. Ability to promote and foster teamwork as well as influence and mobilize internal and external staff and stakeholders to achieve desired results.
12. Ability to deal effectively with the media, political staff, diverse community stakeholders and senior management.
13. Understanding of Municipal and Provincial laws, City policies and standards for privacy, security, accessibility and communications.
14. Knowledge of current municipal issues, regulations and evolving policy trends in the City affecting ML&S.
15. Expertise with a wide array of software and Internet-related applications, and standards, including SharePoint CMS, HTML, Adobe and CSS; and proficiency with Microsoft.
16. Knowledge of the Occupational Health & Safety Act and applicable regulations, Collective Agreement, related Labour Legislation, Human Rights Code, etc.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.