ENTERPRISE TECHNICAL SUPPORT SPECIALIST

Job ID: 49966

Job Category: Information & Technology

Division & Section: Technology Services, Technology Services Delivery

Work Location: 703 Don Mills

Job Type & Duration: Temporary, Full-Time, 24 month vacancy

Hourly Rate: $48.49 - $53.14

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 19-Nov-2024 to 03-Dec-2024 

Job Summary:

Reporting to the Senior Technical Support Specialist of Technology Infrastructure Services Solutions Unit, the Enterprise Technical Support Analyst participates in the of installation, configuration optimization, implementation, administration of virtualized and hyperconverged infrastructure and ongoing support for all Technology Services solutions in accordance with the Division's information technology methodology and standards.

Major Responsibilities:

• Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ensures pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
• Provides assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
• Conducts research and evaluations of enterprise hardware/software solutions and makes recommendations.
• Maintains security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
• Monitors enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
• Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

Key Qualifications:

1. Post-secondary education in Computer Science or a related discipline, or the approved equivalent combination of education and/or experience.
2. Experience with VMware based ESXi virtualization platforms running on vSphere 7.x and 8.
3. Experience with key virtualization/cloud services (snapshots, serverless backups, vMotion, DRS, cloning, SRM, vSan etc).
4. Configuration and Platform Management and Maintenance vRealize Lifecycle Manager and Infrastructure as Code.
5. Experience and knowledge in creating Blueprints, publishing catalogs, creating and configuring VRA and VRO/workflows.
6. Experience with Microsoft PowerShell, Ansible, Terraform, Python scripting.
7. Experience in computer operating systems such as Microsoft Server 2016/2019/2022, RHEL 8 & 9.

You must also have:

1. Excellent verbal and written communication skills with the ability to communicate clearly and effectively in order to communicate detailed technical information to a variety of audiences.
2. Demonstrated ability to troubleshoot incident reports, and assist with their resolution and clearly communicate the means to resolve incidents and/or enhance applications or systems.
3. Fundamental working knowledge of a project methodology and various levels of system/application testing.
4. Ability to lead the technical change process from planning and implementation perspectives
5. Ability to work overtime as required.
6. Must be willing to work stand-by on a rotational basis in a 24-7-365 environment.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.