FIREFIGHTER INFO & COMM SYSTEMS (Data Analyst)

Position ID: 64195

Job Category: Emergency, Fire and Paramedics Services

Division & Section: Fire Services, Fire Svcs Comm, Tech & Org Performance

Work Location: TFS Headquarters, 4330 Dufferin St, Toronto, M3H 5R9

Job Type & Duration: Full-time, Permanent 

Hourly Rate: $36.81

Shift Information: Monday to Friday, 42 hours per week; On-Call rotation (after-hours)

Affiliation: L3888 Firefighters

Number of Positions Open: 1

Posting Period: 7-AUG-2026 to 21-AUG-2026

Reporting to the Captain, Business Analytics and Decision Support Division, Toronto Fire Services, the Analyst is responsible for providing data analysis and business intelligence (BI) services that transform data into actionable information and insights to support informed business decision-making. The position's primary functions include, but are not limited to, the delivery of the following core services, with a focus on data analysis as the area of specialization.

The primary functions associated with the role include, but are not limited to, the following core services: 

FIREFIGHTER INFO & COMM SYSTEMS #64195 Info Session


Join us! 

Major Responsibilities

• Support strategic decision making through the provision of data, statistical analysis, visualizations, and research.
• Develop and execute database queries and participate in analysis work or for fulfilling information requests.
• Create informative visualizations that intuitively display large or complex data relationships with the goal of providing actionable results.
• Prepare Excel analysis and PowerPoint presentations.
• Prepare and maintain technical and procedural documentation.
• Support operational and strategic initiatives such as response time analysis, deployment planning and risk modelling.
• Provide and apply quality assurance best practices.
• Assist with improving data quality through use of data analysis and tools.
• Investigate and resolve data, reporting, or performance issues, including conducting root cause analysis and implementing corrective actions.
• Identify opportunities to improve data quality, reporting processes, and analytical methodologies.
• Build rapport with team members, stakeholders, and other partners through effective communication.
• Capture, interpret and document end-user requirements for data, analysis, or reports.
• Provide stakeholders guidance or training on problem solving, analytical best practices.
• Collaborate with team in the design and development of analysis datasets, data warehouse, data models, data capture automations or other data related strategies to solve critical business problems.
• Acquire data from primary or secondary data sources or leverage existing data sets to create new data assets, and maintain assets according to established business rules and data governance practices.
• Ensure data provided to requesters comply with organizational policies and laws such as MFIPPA.

In addition to the above duties the successful candidates are required to:

• Continually maintain a high standard of professionalism, integrity, reliability, and credibility.
• Function as an integral member of the City of Toronto workforce to support corporate vision and mission statements.
• Function as an integral member of Toronto Fire Services to deliver and support Division specific vision and mission statements.
• Function as an integral member of the Toronto Fire Services emergency response team to deliver and support Division specific goals of emergency response and preparedness.

Minimum Qualifications

Your application must describe your qualifications as they relate to the following:

Must possess:

• Post-secondary degree or diploma in Mathematics, Data Science, Computer Science, Computer Engineering, Information Systems, Geomatics, GIS, Geography, or a related field.
• Considerable Experience (minimum 3 years' experience) as a data or GIS analyst.
• Considerable experience (within the last 5 years) in reporting tools such as Power BI, SSRS, and SSIS.
• Experience related to database queries, data warehouse design, dashboard design, dimensional modeling, data integration and ETL processes and technologies.
• Experience working with data analysis tools and technologies (e.g., SQL Server, Power BI, Python, R, or GIS platforms such as ESRI ArcGIS).
• Experience using MS Office (Word, Excel, etc.) and SharePoint.
• Analytical mind with problem-solving aptitude and keen attention to detail.
• Well-developed verbal and written communication skills.
• Strong technical documentation skills.
• Strong customer service orientation.
• Proven abilities to take initiative and be innovative.
• Strong organizational skills, with the ability to lead and promote organized work practices.
• Ability to work independently with minimum supervision.
• Ability to positively interact within a diverse work environment.
• Ability to manage multiple simultaneous assignments and prioritize effectively.

Must also possess:

• Valid Ontario Driver's License Class "G".
• Project Management or Business Analysis certification.
• Commitment to continuing education through ongoing learning.
• Knowledge of AI experience with programming (R, Python, PowerShell, JSON) or AI technologies.
• Knowledge of statistics and experience using statistical packages.
• Experience working in a public sector, emergency services, or operational environment is considered an asset.

Note To Current City of Toronto Employees 

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.