LEAD ERP APPLICATION SPECIALIST

Job ID: 52854

Job Category: Information & Technology

Division & Section: Technology Services, Technology Services Delivery

Work Location: Metro Hall, 55 John St, Toronto

Job Type & Duration: Temporary, Full-time, 12 month vacancy

Salary: $102,155.00 - $135,815.00 (2024 rate)

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 03-Mar-2025 to 17-Mar-2025

Reporting to the SAP Senior Enterprise Technical Lead (Development, Integration, and Quality Assurance), the Lead ERP Application Specialist (Development Lead) will provide technical development leadership for the City’s SAP transformation projects. This role is pivotal in shaping both the strategic and tactical direction for development as it relates to the overall SAP S/4HANA implementation. The Lead ERP Application Specialist will offer expertise across the analysis, design, development, implementation, and maintenance of SAP solutions, while simultaneously leading the development teams supporting these initiatives. This is a unique opportunity to contribute to the creation of integrated SAP solutions that leverage best practices. The position requires proficiency in next-generation SAP technologies essential for the successful delivery of the SAP transformation projects, collaborating closely with business clients, project teams, and stakeholders.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Plans and implements upgrades, new releases, new functionality and deployment of Enterprise Applications Systems to new business units.
• Prepares documentation detailing the processes followed in the Enterprise Applications Systems and assists in the establishment of policies and procedures.
• Prepares and manages Business Cases, Requests for Proposal (RFP), Requests for Quotation (RFQ), and Requests for Information (RFI) and participates in the evaluation and selection of technical solutions.
• Acts as a subject matter expert to management on emerging technology trends and guidance on various Enterprise Applications Systems technology roadmaps.
• Provides resource support for other areas of the City including Agencies, Boards and Commissions in their implementation of Enterprise Applications Systems.
• Plans and develops short and long term work packages.
• Participates, investigates and coordinates the response to the annual internal and external audit and ensures compliance with audit complaint processes.
• Develops and submits performance indicators and standards for the section to measure operational effectiveness, customer satisfaction and to establish employee objectives. Monitors customer service feedback as appropriate.
• Prepares work estimates, status reports as required for sponsors, managers and/or senior management team.
• Plans, establishes priorities, monitors and adjusts work to accomplish goals impacting the City's divisions including projects that affect the City's operation, Agencies, Boards and Commissions as required through new implementations or upgrades.
• Establishes corporate standards and maintains the Enterprise Applications Systems.
• Develops and maintains professional relationships with division personnel by providing advice and guidance on the use of the Enterprise Applications Systems.
• Ensures integrity and security of City's confidential data, records, reports and sensitive information in accordance with corporate policy and SAP standards.
• Manages and provides solutions to issues/barriers identified in the operations of the Enterprise Applications Systems.
• Participates on project teams that require technical expertise and leadership in areas involving Enterprise Applications Systems.
• Coordinates the unit's operations related to Enterprise Applications Systems maintenance.
• Advises Divisions, City Agencies, Boards and Commissions on various issues related to Enterprise Applications Systems.
• Leads initiative to gather and decipher the business needs and identifies solutions by working with business and the technology areas to gather requirements for development and management.
• Oversees the analysis, validates and the documentation of business and system requirements.
• Conducts and leads the workshops to formalize designs. Modifies and creates business processes that will be used to implement the business transformation solutions, thorough review of research and fact-finding combined with understanding of applicable business processes, systems, and industry requirements. Leads IT initiatives by following the systems development life cycle (SDLC) approach and successfully manages all the phases of initiation, planning, requirements gathering, design, development, testing, implementation and maintenance of the Enterprise applications.

Key Qualifications:

Your application for the role of Lead ERP Application Specialist (Development Lead) should describe your qualifications as they relate to:

1. Post-secondary education in computer science, or a recognized equivalent combination of education and/or professional experience.
2. Extensive experience in ABAP (ABAP Objects and the latest ABAP features and syntax). Certification in ABAP is considered an asset.
3. Extensive experience in designing, documenting, developing, unit testing, and performing quality assurance (QA) reviews for business applications, including custom reports, interfaces, conversions, enhancements, forms, and workflows (RICEFW).
4. Extensive experience in SAP interface development/integration protocols/technologies including IDOCs and APIs (REST, OData, and SOAP).
5. Considerable experience managing and leading development teams in both SAP project and operational phases.
6. Experience in frontend/UI development, including the creation of FIORI applications.
7. Strong proficiency in the SAP NetWeaver Gateway framework, and experience in environments utilizing middleware solutions such as SAP Business Technology Platform’s Integration Suite, Cloud Integration (CI), Cloud Integration Gateway (CIG), and Application Integration Framework (AIF). Hands-on experience with the Integration Suite’s Cloud Integration and API Management is a plus.
8. Proficiency with SAP forms development including SAPscript, Smartforms and ADOBE Forms.
9. Knowledge of Business Application Studio (BAS) and GitLab is an asset.
10. Experience with activities across multiple SAP platforms, including S/4HANA, SAP Analytics Cloud (SAC), SAP Ariba, SAP SuccessFactors, and Business Warehouse (BW) is an asset.
11. Cross-functional collaboration with BASIS, Security, and functional teams to ensure the technical design aligns with the overall architecture, business requirements, SAP standards, and best/leading practices, while driving results.
12. Effective communication skills, with the ability to convey complex technical concepts clearly to both technical and non-technical stakeholders.
13. Proven ability to analyze workload and effectively collaborate with stakeholders to resolve and prioritize conflicting business requirements, ensuring resource optimization and on-time delivery.
14. Excellent analytical and problem-solving skills, enabling the assessment and resolution of issues while collaborating with stakeholders and, when necessary, utilizing SAP.
15. Demonstrated relationship-building and interpersonal skills, with the ability to establish and maintain strong relationships with stakeholders, diverse teams, corporate clients, and vendors, while maintaining a strong customer service focus.
16. Superior time management skills, with the ability to prioritize multiple tasks and deliverables to meet client expectations and deadlines.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.