MANAGEMENT CONSULTANT
Job ID: 67574
Job Category: Human Resources
Division & Section: Housing Secretariat, Finance & Business Services
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Full-Time, Temporary (12 Months)
Salary Range: $105,241.00-$160,649.00 annually
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 4-Nov-2026 to 19-Nov-2026
Job Description:
Reporting to the Manager, Business Services, the Management Consultant provides consulting services to senior leadership and key stakeholders within the Housing Secretariat Division to support the planning, implementation and evaluation of strategic, evidence-based policies and programs responsive to emerging needs, and supportive of divisional priorities, such as those related to increasing the City's housing stock.
You will lead/support continuous improvement initiatives in the practice areas of: strategy development and planning; program and service review and improvement; business process review; customer service improvement; performance measurement; data/financial management and benchmarking and reporting of results.
Major Responsibilities:
- Develop, implement and maintain systems and analytical tools for collecting, monitoring and reporting program performance and housing system data, supporting decision-making, and meeting the reporting requirements for Senior Management and City Council.
- Develop innovative, effective methods of presenting service system information (i.e., dashboards,
- scorecards, reports, etc.) to senior management and key stakeholders and providing training sessions and formal presentations where appropriate.
- Lead and/or support cross-divisional teams and stakeholder working groups in the development and
- implementation of policies; the identification of a range of options for operations, policies, information systems and management practices; the assessment of the implications and viability of each option; and recommend changes to support management priorities and functions and strengthen internal controls.
- Collect data, conduct analyses, draw conclusions, and develop innovative and alternative solutions by
- reviewing processes and applied methodologies and supporting management in assessing and devising solutions from a pragmatic and objective perspective.
- Provide client-driven, value-added management consulting services to a portfolio of diverse projects in support of the Housing Secretariat divisional and program strategic objectives.
- Provide oversight and accountability to assigned budgets, ensuring that expenditures are controlled and maintained within approved budget limits.
- Provide policy analysis, formulation, coordination, briefing notes, presentations and advice to senior management regarding programs, services, performance and issues at both a strategic and operational level.
- Shape, define and direct consulting projects and service improvement initiatives in consultation with clients and key stakeholders, determining focus, scope, objectives, methodology, activities, and timing.
- Analyze and communicate risks from the timely collection of policy, program and performance data so that mitigation strategies may be developed.
- Foster and maintain cooperative working relationships within and external to the organization; establish and maintain contact with professionals in related fields to ensure skills, knowledge and practice are current.
Key Qualifications:
- Post-secondary education in a relevant field such as Business Administration or an equivalent combination of relevant experience and/or education.
- Considerable experience with project management for large municipal projects and developing programs and policies through research, data analysis, strategic planning, and/or recommendations to support decision-making and track progress.
- Considerable experience in preparing dashboards (data visualizations) utilizing data platforms to produce senior management reporting.
- Considerable experience in strategic policy analysis, evaluation frameworks and performance measures with an emphasis on housing or relevant municipal infrastructure work.
- Exceptional interpersonal, facilitation and negotiation skills with the ability to establish positive working relationships, develop solutions, manage change, drive consensus, and interact and communicate effectively with divisional and agency staff, other municipalities, orders of government and members of the public.
- Advanced knowledge working with/supporting capital budgets, federal or provincial funding, or other cost-shared program is considered an asset.
- A Project Management Professional (PMP) designation would be an asset.
- Knowledge of the legislative framework for the decision-making process of municipal council, as well as understanding of municipal service delivery models, and the City's finances.
- Strong critical thinking and analytical skills in assessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery.
- Ability to research, analyze and synthesize legislation, provincial guidelines, financial and resource issues, organizational models and operational impacts into defensible policies, procedures and/or program proposals.
- Excellent written and verbal communication skills with the ability to prepare written reports and deliver effective presentations to all levels within and outside the organization.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.