MANAGER, DIGITAL POLICY & GOVERNANCE

• Job ID: 63291
• Job Category: Information & Technology
• Division & Section: Technology Services, Office of the Chief Technology Officer
• Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
• Job Type & Duration: Full-time, Permanent Vacancy

• Salary Range: $142,104.00 - $189,918.00

  Hiring Zone: $149,825 - $162,442

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 13-Apr-2026 to 24-Apr-2026

As a key leader supporting the Enterprise Data and AI program, you will play a critical role in leading governance and shaping how the City manages and delivers digital services. This role sits at the intersection of strategy, governance, and enterprise transformation, helping to ensure that digital investments reflect responsible use, and deliver real business value for the City and the communities it serves.

Reporting to the Director, Digital Policy & Office of the CTO, you will lead the digital policy team, providing strategic direction, governance oversight, and leadership across a complex portfolio of initiatives. You will work across divisions and with external partners to drive coordinated, forward-thinking digital governance that supports Toronto’s evolving digital ecosystem.

What can you expect to do?

Driving enterprise digital strategy and governance

You will lead the implementation of the Digital Infrastructure Strategic Framework and mature the City’s governance framework for artificial intelligence and be the subject matter expert on emerging digital trends, policies, and standards that ensure initiatives are delivered consistently, responsibly, and with measurable outcomes.

Leading governance, reporting, and accountability

You will prepare briefing materials and reports for senior leadership and City Council, ensuring transparency and accountability in program delivery. You will lead committees and governance forums, providing updates, insights, and recommendations on key initiatives.

Leading complex, city-wide programs and portfolios

You will ensure projects are effectively planned, sequenced, and delivered, including managing timelines, budgets, and interdependencies across multiple initiatives.

Leading and developing high-performing teams

You will lead, coach, and develop a multidisciplinary team, fostering a culture of accountability, innovation, and continuous learning. You will create an environment where employees feel supported, engaged, and empowered to contribute to complex, high-impact work.

Providing strategic advice and shaping solutions

As a trusted advisor to senior leadership, you will analyze complex challenges, develop innovative solutions, and provide recommendations that improve programs, policies, and service delivery. You will contribute to business case development, feasibility assessments, and long-term planning to support informed decision-making.

Building strong partnerships and collaboration

You will work closely with City divisions, agencies, boards, and commissions, as well as external partners including vendors, academia, and non-profits. Through these relationships, you will drive collaboration, align priorities, and ensure coordinated delivery across the Enterprise Data and AI ecosystem.

You will be supporting procurement and vendor management activities, including contributing to RFPs, vendor selection, and oversight of external partners to ensure successful delivery.

Strengthening resource and performance management

You will establish and oversee resource management frameworks, including capacity planning and resource allocation to support effective delivery. This includes monitoring budgets, tracking performance metrics, and ensuring projects deliver measurable value while remaining within scope and financial targets.

Advancing innovation and continuous improvement

You will stay informed of emerging trends in digital services and urban innovation, identifying opportunities to enhance programs and introduce new approaches. You will champion modern methodologies such as agile delivery and human-centered design to improve outcomes and service experiences.

Key Qualifications:

Your application for the role of Manager, Digital Policy and Governance should describe your qualifications as they relate to:

1. Post-secondary education in Public Policy, Business Administration, Information Technology, or a related field, or equivalent combination of education and experience.
2. Extensive experience leading large, complex, enterprise-wide programs or portfolios, including strategic planning, prioritization, and delivery oversight across multiple projects and stakeholders.
3. Considerable experience developing, implementing, and maintaining governance frameworks, policies, standards, and methodologies within a large organization.
4. Considerable experience leading and developing multidisciplinary teams, including coaching, performance management, and fostering a culture of accountability, innovation, and continuous learning.
5. Considerable experience managing project lifecycles, including scope, schedule, budget, risk, dependencies, and resource allocation across multiple concurrent initiatives.
6. Experience engaging and influencing senior leadership, cross-divisional partners, and external stakeholders (e.g., government agencies, vendors, academia, non-profits).
7. Demonstrated ability to provide strategic advice to senior leadership through analysis of complex issues, development of business cases, and recommendation of innovative solutions.
8. Excellent communication skills, including preparing briefing notes, reports, and presentations for senior leadership and Council.
9. Experience applying modern delivery approaches such as agile methodologies, human-centered design, and innovation practices within digital or technology environments.
10. Knowledge of emerging trends in digital services, smart/connected communities, or urban innovation is an asset.
11. Knowledge of public sector governance, legislative requirements, and accountability frameworks (e.g., procurement, privacy, audit, OHSA compliance).

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.