MANAGER ACCOUNTS RECEIVABLE & COLLECTIONS (Project)

Job ID: 64446
Job Category: Finance, Accounting & Purchasing
Division & Section: Finance Shared Services, Business Transformation 
Work Location: Metro Hall, 55 John St, Toronto, ON M5V 0C4, 15th Floor
Job Type & Duration: Full-time, Temporary Vacancy (12 Months)
Salary Range: $126,000.00 - $176,140.00
Hiring Zone: $132,676.00 - $143,848.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union 
Number of Positions Open: 1
Posting Period: 12-May-2026 to 29-May-2026

The City is taking a focused, strategic approach to strengthening revenue recovery and modernizing accounts receivable operations and this role will contribute to that effort. 

As Manager, Accounts Receivable & Collections (Project), you will provide strategic leadership and operational oversight to significantly reduce receivables backlogs, improve collections performance, and support the build of new policies, tools, and capabilities that may be required.

This is more than a collections role. You will drive a corporate recovery effort while helping shape the future of accounts receivable operations modernizing processes, leveraging SAP S/4HANA capabilities, developing meaningful performance metrics, and aligning partners across the organization. Your work will directly improve cash flow, reduce delinquency, and strengthen the City’s long‑term financial position.

The Story of the Role

In this leadership role, you will support the City’s accounts receivable and revenue recovery strategy, prioritizing outstanding balances and directing collection efforts to address backlogs in an accurate, timely, and sustainable way. You will oversee the full collections lifecycle from outreach, negotiation, payment arrangements, and dispute resolution through escalation pathways and write‑off recommendations while ensuring compliance with City policies, legislation, audit requirements, and public sector accounting standards.

You will work in partnership with the Accounts Receivable Supervisor, who retains the day-to-day oversight of the Accounts Receivable Unit, to support backlog cleanup and ongoing collections performance. This includes overseeing the work of a dedicated collector assigned to the project, coordinating daily activities and priorities, reviewing work, supporting workload management, approving vacation and overtime, evaluating performance, approving salary progression, and addressing disciplinary matters when required. You will also ensure collective agreements are administered correctly, working closely with Corporate Employee Relations and participating in grievance resolution, arbitration, or dispute processes as needed.

As the operational lead for this accounts receivable initiative, you will coordinate closely with Finance, Tax, Revenue, Treasury, Legal, and service areas to ensure cohesive, enterprise‑wide recovery efforts. You will apply and monitor credit policies and internal controls across receivables processes ensuring appropriate documentation, approvals, audit trails, sub‑ledger and general ledger coding, and strong customer master data integrity within ERP and tax systems. You will identify early risk signals and provide recommendations on credit terms for new and existing accounts to support working capital management and cash forecasting.

A key part of your role will be performance transparency and insight. You will develop and oversee concise, actionable collections reporting, including KPIs such as days sales outstanding, aging, recovery trends, write‑offs, error rates, processing times, dunning effectiveness, and late‑payment rates. You’ll analyze root causes of delinquency and use those insights to drive process improvements, standardization, automation, and policy enhancements.

You will also be responsible for managing vendor engagement and escalation, ensuring issues are resolved quickly and in line with City policy while putting preventive controls in place to reduce recurrence. Where necessary, you’ll coordinate external collection agencies or legal remedies, validating fees and ensuring legislative and audit compliance.

As a senior subject‑matter expert, you will provide complex accounting and financial advisory support across City Divisions and external partners. You will ensure accounts receivable balances comply with Public Sector Accounting Standards and other relevant legislation, document and communicate instructions to corporate partners, and ensure appropriate allowances for doubtful accounts are captured for financial reporting.

You will play a visible leadership role in modernizing accounts receivable operations. This includes leading process improvement and modernization initiatives, developing detailed work plans that incorporate partner engagement and change management, managing vendor strategies, and contributing to broader corporate modernization efforts. You will actively leverage new SAP S/4HANA capabilities to enhance automation, reporting, and tracking of aged receivables and work with stakeholders on custom development where required to unlock greater efficiency.

Your role will extend beyond operations into governance, strategy, and advisory work. You will serve as a trusted advisor to the Executive Director, Finance Shared Services, senior leaders, and City Divisions on confidential and politically sensitive AR matters providing clear recommendations to address significant financial, operational, and reputational risks. You will prepare and deliver briefings, presentations, training materials, and updates on KPIs, policies, controls, and process improvements to a wide range of audiences.

Finally, you will be responsible for supporting the ongoing effectiveness and sustainability of the accounts receivable unit. The role will also resolve complex issues, and support the continuous strengthening of the City’s approach to revenue collection and financial stewardship.

What You Bring to the Role

You bring deep experience in accounts receivable, credit, and collections, ideally within the public sector or a complex B2B environment, along with post‑secondary education in Accounting, Finance, Commerce, or Business Administration and a professional accounting designation such as a CPA. Experience with municipal revenue or tax billing and collections is an asset.

You are a proven people leader with hands‑on experience leading, coaching, and mentoring collections teams, successfully managing large, complex AR backlogs and delivering measurable performance improvements such as reduced delinquency, improved collection rates, and healthier aging profiles.

You have strong expertise in credit policy application, financial risk assessment, and decision‑making related to escalations, payment arrangements, and write‑offs. You understand the end‑to‑end order‑to‑cash lifecycle, including billing, dispute resolution, short‑pay management, and collections strategy.

You are highly analytical and systems‑savvy, with advanced proficiency in ERP platforms such as SAP and strong capability with Microsoft 365 tools, particularly advanced Excel. Experience with data visualization tools, automation, and modern reporting solutions is a strong asset.

You are comfortable designing and tracking KPIs that drive cash flow, backlog reduction, and service improvement.

You thrive in high‑volume, fast‑paced environments and bring excellent organizational, prioritization, and time‑management skills. You can juggle competing demands, operate independently, and maintain focus on results.

Your interpersonal and communication skills allow you to negotiate effectively, resolve conflict diplomatically, and balance firmness with fairness in collections while maintaining a customer‑focused, service‑oriented approach.

You build strong collaborative relationships with internal divisions, external partners, and stakeholders, and you communicate clearly and confidently at all levels.

You also bring solid knowledge of relevant legislation, including labour relations, collective agreements, employment standards, occupational health and safety, and human rights applying this knowledge with professionalism, discretion, and sound judgment.

Equity, Diversity and Inclusion 
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.