Role Summary

Reporting to the Director, Public Health, the Manager Clinical Assets & Projects will provide leadership and support to the Clinical Services team by coordinating, and leading the oversight of infrastructure projects, providing insight as to the requirements of clinics while collaborating with corporate partners. Responsible for procurement and business process improvement, this Manager will act as a resource for their peers to enable the provision of safe clinical services.

Major Responsibilities:

• Develops and implements detailed plans and recommends policies regarding program specific requirements. Manages, motivates, and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends, and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Prepares, oversees, and approves tenders for clinical supplies, equipment, and services. Provides guidance for the reallocation of the division's surplus equipment and authorizes disposal, auction, and use.
• Consults and collaborates with inter-professional clinical leaders and management to develop and revise interprofessional policies and procedures to align with current legislation, leading practices and the division’s mission and values.
• Communicates with inter-professional clinical leaders and management regarding policy status, issues, needs, priorities, approaches and recommendations.
• Develops options for inter-professional policies, clinical practices, performance measures and recommends changes to support clinical functions to improve efficiency and effectiveness of care and service delivery.
• Integrates and analyzes data from multiple clinical sources, identifying commonalities and trends to support strategic planning, improve project outcomes and drive evidence-based decision-making.
• Develops and monitors service contracts with external community agencies and hospitals that ensure the highest standards of health practice and meet corporate standards.
• Manages capital projects, associated budgets and contracts for the clinical services including renovations and new construction of clinics and capital IT projects. Ensures that the design, construction of clinics, and renovation of clinics, meet existing regulations and policies.
• Analyzes health status, socio-demographic and epidemiological data and health research for use in strategic planning, operational planning and to make recommendations through the Director to SMT, Board of Health, and provincial ministries.
• Manages both administrative and program-based projects using project management principles and techniques.
• Organizes, leads and coordinates a range of committees and workgroups, both internal (divisional, departmental and corporate) and with community representation.
• Initiates, analyzes and utilizes research to identify issues, trends, gaps, best practices and innovative approaches to clinical service delivery.
• Participates in the development and implementation of the TPH emergency response plan, i.e. Business Continuity Plans as it relates to Clinical Services programs and staff.
• Manages all purchasing activities for the program, ensuring appropriate resources are available to meet program goals.
• Provides expertise, develops, and implements detailed plans for contracts, facility, and asset management on behalf of the Division while maintaining quality control and quality assurance measures for all projects.
• Manages and oversees the operations for state of good repair, on demand work, preventative maintenance, emergency work, health and safety, operations, and capital work.
• Provides oversight and management of divisional assets, ensuring all assets are maintained in a state of good repair. Develops and promotes best practices for asset management.
• Oversees strategic planning activities associated with divisional and community partner infrastructure assets. Conducts ergonomic consult referrals, going over equipment designs through capital projects, which impacts all employees.
• Monitors compliance with corporate financial policies and guidelines and conducts comprehensive internal checks and controls.
• Monitors and controls discretionary divisional expenditures by advising operational managers of any variances versus the approved budget to support the achievement of financial targets and performance outcomes.
• Manages the development and implementation of analytical and procedural techniques to optimize budgetary planning and control for the unit.
• Develops and implements changes to the units financial, accounting, and administrative processes and procedures to address ongoing changes in program requirements, to ensure conformity with provincial directives, and determine strategic optimal cost sharing options.
• Determines and analyzes the potential financial impact of provincial changes in legislation, programs, and cost sharing within programs and prepares appropriate responses and supporting reports
• Supports the Director, Public Health in negotiating funding options with provincial staff and recommends appropriate levels of funding and resources.
• Oversees funding components and ensures they are appropriately allocated to support the program. Manages and plans stakeholder meetings and provides support and expertise to stakeholders. Advises stakeholders including Stores, CREM, Facilities, and Community Health Centre on project deliverables, timelines, and budgets. Reports to Senior Management on all assets, budgets, and capital projects.
• Analyzes financial models to support Director, Public Health in expanding clinical services to the growing community where applicable. Makes recommendations and provides solutions that lead to efficient and cost-effective patient care where applicable. Provides leadership in the evaluation, selection, and recommendation of technical solutions to support the division's transition to digital operations.
• Prepares Requests for Proposals, Requests for Quotations, etc. in accordance with City by-laws and policies. Prepares technical reports, City Council Committee reports and content for public education/communication purposes, as required.
• Participates in on-site visits to review building conditions for renovation projects and new builds.

Key Qualifications

1. Post-secondary education in a discipline pertinent to the job function preferably with a strong background and focus in Business or Public Health Administration, Procurement, Project Management combined with demonstrated clinical services management experience in a large organization. MBA, CPA, or PMP designations would be an asset.
2. Considerable experience in a hospital and/or clinical setting, with considerable knowledge of the physical infrastructure requirements of a multi-patient practice including the design, construction, operations, and maintenance of clinics in a large complex environment. Public sector or Non-profit experience would be preferred.
3. Considerable leadership and supervisory experience in hospital or clinical programs and services, including implementing proactive change in order to put into place business processes, policies and procedures to facilitate service delivery improvements
4. Well-developed interpersonal and public relations skills with an strong ability to communicate (orally, written, online and in-person) effectively with all levels of the organization and a wide range of external stakeholders, exercising good judgment and discretion in dealing with confidential or sensitive matters.
5. Considerable knowledge and experience with Request for proposals (RFP) processes, including an understanding of contract and vendor management, payments and supply management practices.
6. Considerable knowledge of construction project management practices including planning, and scheduling, with the ability to read architectural drawings
7. Demonstrated ability to operate as a fully accountable program leader and as a member of a management team with a commitment to engagement, continuous improvement and innovation
8. Experience with leading, supervising, motivating and coaching a team of professionals, supporting diversity, inclusion, employee engagement and performance management.
9. Proficiency in various competencies including highly developed interpersonal, relationship management, conflict resolution and problem solving skills, combined with advanced skills in planning, organizing and coordinating
10. Considerable experience managing capital and operating budgets, with the ability to analyze financial data, prepare reports, and make fiscal recommendations.
11. A valid province of Ontario driver's license, with regular access to a vehicle
12. Demonstrated proficiency with clinic software programs (such as Abeldent, Profile EMR) and Microsoft Office Suite (such as power point, word and excel) with Power BI an asset
13. Ability to communicate effectively both verbally (including presentations) and in writing at all organizational levels, consultants, contractors, other levels of government, agencies, etc.