MANAGER COMMUNICATIONS PH

• Job ID: 62725
• Job Category: Communications & Marketing
• Division & Section: Public Health, Communications
• Work Location: 61 Front Street (Hybrid)
• Job Type & Duration: Full-time, Temporary Vacancy (24 months)

• Salary Range: $123,833 - $170,184 Annually

  Hiring Zone: $130,501-$141,491

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 24-Mar-2026 to 8-Apr-2026
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Are you a senior-level strategic communicator with a passion for public service? Join the communications team at Toronto Public Health – the largest public health unit from coast-to-coast-to-coast, protecting the health and well-being of those who live, work, play and study in the city. 

Reporting to the Associate Director of Communications, you’ll help lead an award-winning team that functions in an agency-like model and drive dynamic and innovative strategies that engage and inspire diverse audiences. A key member of Toronto Public Health's communications leadership team, the manager provides leadership in the direction and development of the public health unit’s integrated marketing and communications strategies that drive measurable results.

All communications efforts are aligned with Toronto Public Health’s 2024-2028 Strategic Plan, ensuring consistency, relevant and meaningful impact across channels.

If you thrive at the intersection of leadership, storytelling and innovation, this is your opportunity to make a difference. 

Major Responsibilities:

• Manages all communications matters for Toronto Public Health, including media relations, social marketing and health promotion campaigns, strategic planning and emerging issues, reputation management, Board of Health communications, internal staff communications, media training to divisional staff, communications support to divisional programs, web site development and maintenance, interdepartmental communications and support to community, governmental and institutional partnerships
• Develops and implements detailed plans and recommends policies regarding program specific requirements
• Resolves challenges impacting communication campaigns by working cooperatively with program leads on communication strategy, goals and execution
• Manages, motivates and trains communication staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work
• Authorizes and controls vacation and overtime requests
• Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary
• Develops, recommends and administers the annual budget for the business unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations
• Provides leadership and direction for the development and execution of the Toronto Public Health communications strategies including digital and social strategies
• Ensures traditional, social and digital communication activities are coordinated and aligned
• Develops, implements and evaluates communication protocols, strategies, guidelines and training to support the effective, consistent and appropriate development of traditional, digital and social media communications
• Provides leadership and direction for the development, implementation and evaluation of Toronto Public Health's web and social media analytics and reporting
• Manages a team of professional staff to support the organizational objectives through multi-channel communications strategy and planning development, social media planning and community management, health promotion, design and production and call centre
• Provides writing, editing and research support as required
• Supports employee communications activities for Toronto Public Health
• Participates as a member of the Public Health Communications management team in shared responsibilities for support to divisional priorities and delivery of programs and services
• Ensures best practices in all divisional risk communications activities as mandatory program requirements under the Health Protection & Promotion Act

Key Qualifications:

1. Post-secondary education in Journalism, Communications, Public Relations, or the approved equivalent combination of education and relevant experience (CMP® or SCMP® certification considered an asset).
2. Extensive senior-level management experience in communications, in government, public or private sector.
3. Extensive experience providing strategic communications advice and operational support to senior leaders in a complex, high-profile organization, with a strong background in issues management, media relations, and strategic communications.
4. Extensive experience monitoring, identifying, and assessing sensitive, emerging, and high-profile issues, and to develop timely and effective communications strategies that protect organizational reputation and support balanced media coverage.
5. Experience in project management and in leading a communications team to achieve organizational objectives.
6. Excellent knowledge of modern communications techniques and practices including web analytics, social media analytics, and complex multi-channel communications strategy building and planning.
7. Well-developed strategic planning, and analytical, problem solving and negotiation skills.
8. Political acumen, judgement and insight, as well as advanced skills and judgement in public relations, including the ability to negotiate and achieve consensus amongst parties having different objectives.
9. Well-developed public relations skills. Ability to communicate effectively at all organizational levels, and ability to dealing effectively with media, political staff, diverse community stakeholders and senior management.
10. Ability to work in working in a high volume, high stress, politically sensitive and high-profile communications section.
11. Knowledge of municipal governance policies and issues is an asset; ability to deal with senior management and political staff on sensitive and confidential issues.
12. Knowledge of relevant legislation and policies, including MFIPPA, Occupational Health and Safety, Ontario Human Rights Code, and AODA.
13. Communications experience in healthcare or government is an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.