Share this Job


  • Job ID: 30520
  • Division & Section: Office of the CISO, Business Assurance
  • Work Location: METRO HALL, 55 John Street
  • Job Type & Duration: Full-time, Permanent    
  • Salary: $130,020.80-$152,789.00, TM 5096, and Wage Grade 9.0 (2022 rate)
  • Shift Information: Monday to Friday, 35 hours per week per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1 
  • Posting Period: 05-DEC-2022 




To provide senior level strategic and tactical guidance to the Director Business Assurance as well as the Chief Information Security Office (CISO) in the execution of its mandate to establish and maintain a City-wide cyber program to ensure the City is adequately protected.


To provide leadership, guidance and manage procurement inititiaves, cyber PMO and the integration and implementation of cyber solutions that support the organization and the CISO's strategic objectives.


To administer the unit's financial and administrative responsibilities including the operating budget process, monitoring spending and revenues and directing the unit's cyber information technology program services, communications, human resources planning and decisions, quality assurance and staff training.


To collaborate with other segments of the organization to manage City-wide cyber initiatives.





  • Contributes to the overall successful development and execution of the cyber program to adequately protect the City.
  • Interprets units' goals, develops and establishes broad scale, longer-term objectives, goals, or projects (e.g., affecting a business, division, several divisions or the organization).
  • Provides senior level advice, expertise, and consultation to all levels of internal and external stakeholders on cyber matters including assessing risks, monitoring risks, identifying potential gaps, and providing cyber solutions to mitigate risks and protect the City.
  • Drives forward the cyber mandate with internal, external, regulatory stakeholders to execute a cyber strategy.
  • Develops, recommends and evaluates the units' strategic planning activities as well as divisional integrated planning initiatives.
  • Develops business strategies, operational plans and provides for contingencies.
  • Applies established strategies to effectively manage changes into the recognized ways of operating and implements when appropriate.
  • Leads talent management and identification to develop the team for future growth within the Office of the CISO and the City.
  • Allocates resources to meet the operational and business goals of the organization.
  • Manages performance metrics to show efficiency and compliance of cyber functions.
  • Manages, defines, communicates and leads cyber initiatives within the unit. Oversees the delivery of all initiatives within the respective portfolio.
  • Manages, motivates and trains the units staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
  • Develops, recommends and administers the annual budget for the unit, ensures that the units expenditures are controlled and maintained within approved budget limitations.
  • Identifies, monitors and evaluates key performance indicators. Works to improve operational management systems, processes and best practices to ensure continuous improvement within the unit.
  • Engages with technology teams across the organization to build alignment on key projects and initiatives and develop execution roadmaps.
  • Promotes the use of innovation to produce financially viable, sustainable and equitable results.
  • Sets standards, evaluates the outcome and adjusts the individual/team/organizational approach accordingly.
  • Mitigates risks by ensuring that due diligence is completed for each project/initiative. Monitors program results, performance measures and adjusts accordingly.
  • Manages the development, implementation, integration, and deployment of related technology solutions to protect the City's assets, translating business needs into technical requirements.
  • Prepares briefing notes and reports to Council on related risk management, and cyber issues. Attends Committee meetings to answer questions or provide clarification as required by Members of Council.
  • Plans, manages and implements projects and service requests including the determination of project scope, action plans, identifying critical success factors.
  • Enforces and monitors leading edge information cyber standards across the organization.
  • Researches cyber industry best practices and emerging technology and its' applicability to new initiatives.
  • Maintains an active external network of contacts to seek, share and explore information and technology risk management, information and cyber security trends. Keeps up to date on industry trends and continually evolving methods cybercriminals use to gain systems access, and how their actions can lead to a data breach.
  • Maintains active involvement in related professional associations, and related professional development organizations and conferences.
  • Establishes relationships with strategic partners, business leaders and relevant stakeholders from the organization including agencies, boards, commissions, and corporations, to gain support in order to achieve business goals and enable continuous improvement within the program.
  • Manages and develops processes to identify, and monitor information cyber related business risks. Ensures senior management is briefed and aware of potential risks. Proactively informs senior management of the strategies developed and employed to mitigate these risks.
  • Works closely with stakeholders such as the Corporate Access & Privacy Office to ensure that risk management and cyber best practices are embedded in the solution development design process.
  • Coordinates evaluations of information security procedures, and reports on these evaluations to senior management, and makes recommendations for improvement as required.
  • Plans, manages and executes technology audits in accordance with industry methodology and standards.
  • Performs risk assessments and ensures that audit scope covers all significant risks. Ensures that audit programs and audit testing is comprehensive at addressing the significant risks.




  • Post-secondary degree in Business or Technology or a related discipline.
  • Over 7 years of senior level experience in Information Security.
  • Extensive experience at a cyber service management leading the development and maintenance of an enterprise-wide program or strategy.
  • Extensive experience preparing comprehensive reports and presentations for all levels of an organization.
  • Experience leading transformative multi-year programs.
  • Preferred Certifications (any in the list):  CISSP, CISM




  • Ability to work in transformative programs.
  • Ability to lead efficient communication between all project stakeholders, including internal teams and clients
  • Ability to achieve business objectives through influencing and effectively working with key stakeholders.
  • Excellent written & verbal communication skills (comfortable & confident communicating at all levels including business partners, leadership and vendors.
  • Excellent problem-solving skills with capability to identify solutions to unusual and complex problems.
  • Keen attention to detail and strong organizational skills.
  • Highly organized, proactive, self-motivated team player who takes initiative and is able to work independently.
  • Ability to work in a fast-paced environment managing multiple priorities with proven time management skills.
  • Strong analytical skills and ability to prioritise and multitask.
  • Ability to prioritize and effectively manage competing priorities and projects.
  • Ability to manage multiple initiatives while adhering to strict deadlines.
  • Able to work extremely well under pressure while maintaining a high level of professionalism
  • Self-motivated person with desire to go above and beyond tasks
  • Transferable skills, like communication and decision-making, are equally important.
  • Being able to think on your feet and show good judgment are especially valuable in this field. “Security pros should always be ready to react to cyber-related incidents quickly.





A normal work week is 35 hours, however, unforeseen situation may require extended hours of work with little or no prior notice. In case of a cyber incident or breach, rotation shift, continuous extended hours may be required with little or no prior notice.


*Subject to a police check, background check, psychological assessment and/or any other checks on a regular basis as the Office of the CISO handles highly sensitive and confidential information.




  • Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.



Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.



The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.