MANAGER OFFICE OF THE CHIEF TECHNOLOGY OFFICER

• Job ID: 53457
• Job Category: Information & Technology
• Division & Section: Technology Services, Office of the Chief Technology Officer
• Work Location: METRO HALL, 55 John St, Toronto, M5V 3C6
• Job Type & Duration: Full-time, Temporary Vacancy (12 months)
• Salary: $140,350.00-$182,614.00
• Shift Information: 35 hours, Monday to Friday per week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 23-JUL-2025 to 30-JUL-2025
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The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach. Technology Service Division’s Strategic Priorities:

1. Provide a resilient, reliable, secure technology foundation to enable new technology program and service delivery.
2. Advance digital service delivery through modern, enterprise-wide solutions.
3. Harness the power of City data to enable data driven operational processes and decision-making across the City.
4. Connect City of Toronto Divisions, Agencies, public and private partners, and researchers to optimize and advance technology service delivery.

Prospective Candidates are welcome learn more about Technology Services by reading its 2025 Budget Note

Role Description
The Technology Services Division (TSD) is looking for a Manager, Office of the Chief Technology Officer, reporting to the Director, Digital Policy & Office of the Chief Technology Officer.

In this pivotal role, you will connect people, projects, and policies, serving as the bridge between TSD Leadership and the executive offices, including the City Manager and Deputy City Manager. You will help steer the delivery of critical outcomes in a fast-moving corporate environment by enabling coordination, structure, and focus at the most senior levels. You’ll lead the orchestration of strategic meetings, priorities, and initiatives—often balancing multiple pressures simultaneously—while enabling others to navigate TSD’s complex landscape.

The successful candidate will provide leadership in the areas of:

Organization: You are someone who thrives on bringing order to complexity. With an innate ability to prioritize, organize, and align, you will ensure the seamless operation of the Office of the Chief Technology Officer—managing executive priorities, streamlining workflows, and fostering effective communication between internal teams and external stakeholders. You will build the infrastructure that ensures decisions are made thoughtfully and executed efficiently, with results that reflect both urgency and impact.

Engagement and Culture: You understand the importance of culture in driving delivery. As the champion of TSD’s employee engagement program, you will foster a high-performance, collaborative, and inclusive environment where learning, development, and innovation are embedded in the day-to-day. You will help shape a culture of continuous improvement—one that encourages staff to reflect, adapt, and grow in pursuit of service excellence.

Communications: Strong communication will be key to your success. You will oversee the preparation of detailed reports, briefings, and executive-level presentations that communicate priorities clearly, anticipate risks, and support strategic decision-making. You demonstrate sound judgment, political acuity, and a deep understanding of your audience—whether working with front-line teams or senior leaders across the organization.

In collaboration with Strategic Public and Employee Communications, you will also help shape city-wide messaging related to operations and issues management, ensuring that TSD’s voice is aligned with broader public service values and objectives.

External Partnerships: Oversee TSD’s external engagement program, including City agencies, boards and commission, associations, and other levels of government. Build strong relationships and facilitate open communication to gain support, resolve issues and maintain ongoing positive, collaborative relationships with our external partners.

Key Qualifications:
We are looking for someone who is highly organized, with a strong background leading teams, strategic management, operations management, change management and communications with technology experience. You should be great at working with senior leadership, offering valuable insights on policies and organizational improvements, and delivering updates and reports effectively. Experience working in a municipal governance structure and with council members is an asset.
 

You are confident working with senior leadership, providing valuable insight on policy, governance, and organizational improvement. You have considerable understanding how to translate strategic intent into operational outcomes—and you deliver with consistency, quality, and impact.

You are skilled at managing stakeholder relationships, earning trust, and gaining buy-in. You thrive on collaboration, and you are at your best when you’re helping people, projects, and policies come together toward a shared vision.
 

You bring considerable experience in implementing organizational initiatives and managing large scale change, specifically, those focused on customer service improvement and organizational culture. Combined, with a continuous improvement mindset, you’re always looking for ways to enhance service, streamline processes, and adapt to evolving needs. You’re not afraid to challenge the status quo—and you’re equally comfortable building the roadmap to get from vision to implementation.

You have experience managing a team of operational staff in a complex and politically sensitive work environment, including motivating, and mentoring to achieve excellent service results and high performance.

If you're proactive, strategic, and passionate about technology, change management, and emergency planning, we encourage you to apply. Join us and help shape the future of Technology Services.

Why You Will Love Working Here:

• We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
• A strong benefits package which includes competitive salaries, vacation and other unique offerings.
• We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
• We support ongoing learning and development and offer educational opportunities with tuition subsidies.
• Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.