MANAGER OUTREACH & ENGAGEMENT EED

• Job ID: 58177
• Job Category: Communications & Marketing
• Division & Section: Environment & Climate, Policy Planning & Program Enablement. 
• Work Location: Union Station, 65 Front St W, Toronto, M5J 1E6.
• Job Type & Duration: Permanent, Full-time Vacancy.
• Salary: $123,833.00 - $170,184.00, TM1677, Wage Grade 8.0.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 01-Aug-2025 to 15-Aug-2025.
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Reporting to the Director of Policy, Planning and Program Enablement, the Manager Outreach & Engagement EED is responsible to plan, manage and evaluate division-wide approaches and facilitate best practices to support Environment, Climate, and Forestry’s community capacity building, engagement and consultation, and outreach and leadership capacity programs.  

Major Responsibilities:

• Plans and manages a multi-year community program building, public engagement and consultation, as well as outreach and communications programming, including advancing changes to business processes, policies, communications and partnerships to enable achieving goals of Environment, Climate and Forestry Division.
• Provides strategic advice and corporate leadership, senior management, and divisional staff related to community capacity building, outreach, consultation, and engagement, including identification of best practices, corporate policies, research, resources and tools, monitoring and reporting
• Develops and monitors plans for community engagement and for increasing community participation to advance Toronto’s climate and environmental goals.
• Plans and manages public engagement data monitoring and reporting systems and processes.
• Ensures that public consultation and community engagement work aligns with objectives in the City's Reconciliation Action Plan, Action Plan to Confront Anti-Black Racism, and vision for Access, Equity and Diversity; consultation approaches target Toronto's diverse ethno-cultural and multi-lingual populations and determine the most appropriate method to connect with specific communities.
• Consults on and acts as centre of excellence for community capacity building, public consultation, engagement and outreach to various functions and branches outside the Service Area on a project by project or event by event basis.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Provides leadership, coaching and management to a team of professionals, providing direction, expertise and addressing issues as they arise.
• Enable program enablement through effective public consultation process planning, design, service delivery and reporting.
• Ensures public engagement and consultation programs and processes are compliant with the Access for Ontarians with Disabilities Act (AODA), and other relevant Federal and Provincial legislation, city-wide policies and guidelines.
• Develops strategies and tools for use by divisional branches to provide leadership for integrated strategic program and policy planning/development related to public engagement, consultation and outreach across the division and with external partners.
• Provides expertise and consulting where councillors are engaged in various consultations, community engagement and planning, including capital program and environmental assessment consultations.
• Keeps current with and develops recommendations for the strategic direction of emerging trends relating to various aspects supporting community capacity building, public consultation and public engagement.
• Leads the advocacy for public consultation/engagement with divisions and agencies to exchange knowledge on public consultation/engagement trends, methods, standards and improvements.
• Establishes an effective and collaborative working relationship with divisional senior management teams, managers and project managers, staff from other City divisions and external partners; liaises with political representatives on behalf of the City and responds to enquiries.
• Acts as a representative of the Division on internal groups, with the public, Provincial, Federal and municipal representatives, partners, etc. Resolves public complaints and/or disputes.

Key Qualifications:

1. Extensive experience planning and managing complex, city-wide community capacity building, public engagement and consultation processes, from inception through to implementation, with minimal direction while balancing political, community and other stakeholder interests
2. Extensive experience building, leading and managing a team of professional staff in an ever-evolving environment and with competing priorities and demands
3. Considerable experience working independently and leading multidisciplinary teams to manage complex projects, optimize business processes, manage change and implement strategies.
4. Exceptional political acumen, judgement and insight, as well as advanced skills and judgement in governance and communications, including the ability to negotiate and achieve consensus among parties having different objectives.
5. Ability to function effectively in a service-oriented, politically sensitive environment and to balance the needs of the organization and the public.
6. Flexibility and ability to thrive in an environment with frequent and competing deadlines, multiple tasks and high-performance expectations.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.