MANAGER POLICY & PROGRAM PLANNING

Job ID: 61399

Job Category: Policy, Planning & Research

Division & Section: Toronto Building, Policy & Strategic Support

Work Location: City Hall, 100 Queen St. West

Job Type & Duration: Full-time, 2 Permanent Vacancies

Salary Range: $123,833.00- $170,184.00, TM5059 and wage grade 8. 

Ideal Hiring Zone: $139,659 to $151,419

Shift Information: 35 hours per week, Monday to Friday

Affiliation: L79 Full-time

Number of Positions Open: 2

Posting Period: 25-Feb-2026 to 18-Mar-2026

Toronto Building is looking for an experienced, knowledgeable, and innovative Manager, Policy and Programs to join their team. Toronto Building has a bold ambition to be a modern, customer-focused regulator that helps the City achieve its strategic objectives through partnership, innovation and regulatory excellence. The Division is critical to Toronto’s success and prosperity and its core responsibilities, under the Ontario Building Code Act, ensure the city’s built environment is safe, healthy and accessible. 

As Manager, Policy and Program Planning, reporting to the Director, Policy and Strategic Support, you will lead a team of professionals to develop advice and recommendations on regulatory, policy and procedural matters on the built environment. In this role, your work will combine policy expertise with strong relationship‑building across City partners to support Development and Growth Services and advance City Council priorities, including housing, sustainability, and economic growth.

Major Responsibilities:

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages assigned projects, motivates and trains the unit's staff, ensuring effective teamwork and communication, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Manages the research, analysis, evaluation and preparation of recommendations concerning regulatory policy and by-law issues and the preparation of such reports to standing committees and Council.
• Develops processes for strategic planning and priority setting, review of governance structures, and establishing intergovernmental strategies.
• Identifies policy options related to governance structures and management practices and recommends changes to support management functions and improve efficiency, effectiveness, and accountability.
• Manages strategic and effective relations with City staff, Members of City Council, other governments, public agencies and partners.
• Provides strategic advice and recommendations, operational support and professional judgment on complex and contentious issues for the division's Senior Management Team.
• Oversees strategic issues in collaboration with senior management and anticipates high profile service area issues in the media or political domain and formulates appropriate responses.
• Develops options for policies, management practices, performance measures and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
• Identifies and manages emerging issues and priorities and reacts to unplanned opportunities or crises.
• Advises senior management of actual and anticipated problems and effectively gathers relevant background information with stakeholders, offering consultative advice on wide-ranging issues and drafts appropriate responses.
• Ensures the Director is kept fully informed of the matters before Council, its Committees and at Standing Committee Chair briefings. Represents the Director at Standing Committee briefings and supports the Director at City Council and related Standing Committee meetings.
• Provides organizational development support, identifies considerations for organizational reviews and coordinates both short and long term strategic and business planning for the division.
• Consults, advises and communicates with senior staff in the division and corporation, Members of Council and their staff, and other key stakeholders to facilitate issues resolution. Makes recommendations to the Director and gives direction to staff regarding the issues management process.
• Oversees complaint investigation for those received through the Office of the Ombudsman, Auditor General, general public and Council staff.
• Leads the division's agenda management process and manages divisional input into the Corporate Agenda Forecasting System.
• Drafts reports and responses for the Executive Director on divisional issues, projects, escalated complaints and related matters and provides guidance in the development of briefs, policy documents and other material.
• Prepares comprehensive reports and presentations to Committees of Council, and Council.
• Attends strategic meetings to ensure the interests of the Division are represented.
• Leads/coordinates/advises on the development and implementation of cross-divisional issues and reports by working with staff in various divisions.
• Actively supports the development of collaborative working relationships with other City divisions, agencies and stakeholders.
• Establishes and maintains effective and collaborative working relationships with the corporate senior management team, management staff, staff from other City divisions and external stakeholders including Agencies, Boards and Commissions.
• Deals with confidential and sensitive information affecting operations, assets and resources.
• Maintains a continuous and thorough knowledge of current corporate issues and initiatives.

Key Qualifications:

1. Post-secondary degree in public policy, social science, urban planning, or a related field, or an equivalent combination of education and experience.
2. Considerable experience leading the development, implementation, and evaluation of building and development-related policies, programs, and strategies, with minimal direction while balancing political, community, and stakeholder interests.
3. Considerable experience conducting research and using data to develop comprehensive reports and recommendations to inform strategic planning, change initiatives, quality improvement and/or decision making.
4. Experience leading, motivating, coaching, developing teams and building effective relationships internally and externally.
5. Ability to cultivate and manage relationships/partnerships with diverse stakeholder groups, including elected officials, City divisions, industry and community partners, and members of the public.
6. Excellent strategic and conceptual skills to develop creative solutions to complex operational policy and evaluation challenges, coupled with strong conflict resolution skills.
7. Strong leadership and negotiation skills with the ability to coach and influence without direct authority.
8. Highly developed communication and interpersonal skills with the ability to communicate complex subject matters to all levels of staff, coupled with political acuity.
9. Ability to cultivate and manage relationships/partnerships with diverse stakeholder groups, including elected officials, City divisions, community partners, and members of the public.
10. You have successfully completed, in the process of, or able to successfully complete the Powers and Duties of a Chief Building Official exam, administered by the Ministry of Municipal Affairs and Housing.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.