MANAGER RESIDENT & VOLUNTEER PROGRAMS

• Job ID: 51758
• Job Category: Community & Social Services
• Division & Section: Seniors Services & Long Term Care, LTC Resident Care & Services
• Work Location: Union Station, 65 Front St W, Toronto, ON.
• Job Type & Duration: Full-time, 18 months temporary vacancy
• Salary: $102,155.00 - $135,815.00, TM2113, Wage Grade 7.0
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 07-Nov-2024 to 21-Nov-2024
•  

Job Summary:
To direct and co-ordinate the design, development, planning, delivery and evaluation of resident programs related to programs and services that re congruent with legislative and regulatory requirements, City and divisional policies and are consistent with evidence-based practice and research.

Major Responsibilities:

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.  Authorizes and controls vacation and overtime requests.  Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Researches and revises recreation, complementary care, social work and rehabilitation service delivery models based on new, emerging, evidenced-informed practices and acts as a change agent for programs & services in consultation with the Managers Resident Services.
• Develops and makes recommendations to the Director Resident Care & Services on standards, policies and procedures related to recreation, complementary care, rehabilitation, social work, volunteer services and spiritual & religious care based on current best practice and research-based information compliant with applicable legislation and regulation for Divisional implementation.
• Reviews and makes recommendations to the Director Resident Care & Services on Home-specific policy requests for amendments to the division's policies. Serves as a resource to the Managers Resident Services on the implementation and ongoing monitoring of new/revised policies.
• Builds capacity in the resident services unit acts as a resource to Managers Resident Services regarding all service delivery and practice issues that arise in the Homes.
• Provides leadership and direction to the Managers Resident Services and to Volunteer Coordinators.
• Designs creative programs, approaches, and protocols in the programs and services department, to respond to the need of a diverse resident population, with varying cognitive and functional need in collaboration with the Managers Resident Services and Coordinator Volunteer Services.
• Manages contracts and service agreements in spiritual & religious care, physiotherapy, occupational therapy, music and art therapy services ensuring the Division's legal and financial interests are protected through ongoing monitoring of service delivery and expenditures. Ensures a fair and equitable access through the Request for Proposal/Quotation process.
• Provides advice to the Director Resident Care & Services regarding resident care & services issues and recommends changes based on trends in the internal and external environment.
• Maintains current knowledge of innovative principles in gerontology, quality improvement, recreation, rehabilitation, social work and volunteer services.
• Ensures resident centered focus is central to the interdisciplinary approach in resident care and service and volunteer programs.
• Assists in conducting reviews in all Homes in recreation, rehabilitation, therapy services, complementary care, social work, spiritual and religious care, volunteer programs and adult day programs to ensure compliance with Division's policies, Ministry of Long-Term Care legislature, and other applicable legislations and regulations. Identifies areas of non-compliance and risks and prepares reports for the Director Resident Care & Services.
• Supports Administrators in the recruitment, selection and orientation process for the Manager Resident Services position. Supports the Managers Resident Services in the recruitment, selection and orientation process for Coordinator Volunteer Services, recreation, social work, rehabilitation and complementary care position classifications.
• Determines the need for additional and/or alternative services, based on residents' assessed needs and makes recommendations for program changes and/or additions to the Director Resident Care & Services, in conjunction with the Managers Resident Services and Coordinators of Volunteer Services.
• Designs, develops and supports the implementation of recruitment and retention processes to provide a vital link between residents/clients and their community and to foster the development of strong community partnerships in collaboration with the Managers Resident Services and Coordinator Volunteer Services.
• Coordinates and plans meetings, in-service training, seminars and educational sessions to improve volunteer, programs and services leadership.
• Contributes to the assessment, design, delivery and evaluations of in-service training, seminars and educational sessions to improve clinical skills in recreation, rehabilitation, social work and complementary care staff.
• Organizes and supports the annual divisional excellence in volunteering recognition event.
• Prepares and submits reports for the Advisory Committee on Long Term Care Homes & Services/Community Development & Recreation Committee/City Council relating to the Volunteer programs.
• Promotes and supports the volunteer program through participation/attendance at volunteer annual meetings, special events, and recognition events within the Homes.
• Provides oversight and management for contracts on behalf of resident programs.

Key Qualifications:

1. Post-secondary education in a professional discipline pertinent to the job function combined with relevant management experience or an equivalent combination of education and experience.
2. Considerable experience designing, implementing, overseeing and evaluating the operation of programs models in the areas of resident and volunteer services, including: recreation, social work, spiritual care, rehabilitation and complementary services.
3. Considerable experience in leading, supervising and motivating staff and teams, fostering a positive culture and results-oriented outcomes.
4. Considerable experience in communications, both orally and writing, at the management level.
5. Experience in organizing and supporting large events.
6. Experience overseeing departmental budget including ensuring that budget expenditures are controlled and maintained within approved budget limitations.
7. Experience and familiarity with the recruitment and development of staff.
8. Experience developing policies, procedures and guidelines related to service delivery based on current best practice and research-based information.
9. Experience working collaboratively with contract service providers and overseeing service provision, as per terms of the contractual agreement.
10.  Ability to establish effective working relationships with employees, colleagues and a broad range of stakeholders.
11.  Ability to work in a flexible and ever-changing long-term care environment.
12.  Ability to prepare management level reports and maintain records.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.