MANAGER RESIDENT SERVICES

• Job ID: 53843
• Job Category: Community & Social Services
• Division & Section: Senior Services & Long Term Care, LTC Regional Services
• Work Location: True Davidson Acres, 200 Dawes Rd, Toronto, M4C 5M8
• Job Type & Duration: Full-time, Temporary Vacancy (24 months)
• Salary: $93,734.00 - $123,449.00, TM0374, Wage Grade 6.5.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 18-Feb-2025 to 4-Mar-2025
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To ensure the provision of resident programs and services through the effective management of Recreation, Rehabilitation (OT/PT), Social Work, Spiritual and Religious Care, Complementary Care, and the activities of the Volunteer Services Program.
 

Major Responsibilities

• Implements detailed plans and recommends policies regarding program specific requirements.
• Supervises, motivates and trains the department’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Provides input into and administers the annual budget for the department and ensures that the department’s expenditures are controlled and maintained within approved budget limitations.
• Oversees the planning, effective organization and provision of Resident Services based on CareTO Principles, resident centered care and service and best practices, including internal controls.
• Oversees needs assessment, planning, monitoring and enhancement initiatives to achieve an integrated, strategic and effective service for recreation and leisure activities, rehabilitation services, social work interventions, complementary care services, volunteer services and contracted services, which includes physiotherapy, occupational therapy and spiritual and religious care.
• Works collaboratively with volunteers in cooperation with the Coordinator, Volunteer Services to effectively integrate the volunteer program to respond to the residents' identified programming needs.
• Ensures the effective functioning of the admissions process and maintains strong relationships with Ontario Health at Home and community linkages.
• Ensures program operations and reporting are completed in a timely manner.
• Ensures compliance with the provisions of all applicable legislation and standards of the Ministry of Long-Term Care.
• Facilitates the functioning of the Residents' Council and Family Council, providing liaison between Councils and the Home to plan, implement and evaluate programs.
• Ensures resident safety; reports and conducts investigation of unsafe practice and resident abuse; documents incidents as per Divisional policy and the Ministry of Health Standards of Long-Term Care.
• Utilizes the divisional integrated quality management framework, in managing quality, safety, and risk; researches, develops, implements and evaluates quality improvement initiatives that promote best practice and achieve positive outcomes.
• Ensures accreditation standards for long-term care are evident in daily practice.
• Liaises with community groups, agencies, schools, universities and community colleges, staff, volunteers, residents and families.
• Monitors resident satisfaction with programs and services and assist in resolving concerns and complaints at both an individual and systemic perspective.
• Utilizes the divisional ethical framework in managing ethical dilemmas, and models values that are consistent with the division's values.
• Demonstrates sensitivity in providing programs and services to a diverse group of care receivers.
• Ensures resident health care records are properly maintained and managed in compliance with applicable legislation and divisional expectations.
• Represents the Home on community boards and committees.

Key Qualifications:

1. Must have a post-secondary degree in recreation and leisure studies, therapeutic recreation, kinesiology or other related field from a community college or university or the approved equivalent combination of education and experience.
2. Extensive experience in program development within the areas of recreation and rehabilitation.
3. Considerable experience in directing and supervising services of recreation, rehabilitation, social work and spiritual and religious care in a long-term care home, or similar organization.
4. Experience motivating, leading supervising and/or managing staff in a fast-paced politically- sensitive, unionized environment.
5. Excellent leadership and organizational skills.
6. Ability to promote and foster effective teamwork and establish excellence in a customer service-oriented environment.
7. Ability to manage competing priorities and demands in a rapidly changing environment.
8. Ability to prepare and maintain the program's budget.
9. Ability to effectively manage and lead change within a complex organization from inception to implementation.
10. Broad knowledge of the principles of the recreation, rehabilitation, social work, spiritual and religious care and complementary care disciplines.
11. Broad knowledge of geriatric/gerontological principles.
12. Knowledge of community resources.
13. Ability to effectively communicate, both verbally and in writing, at the management level.
14. Proficient in the use of various computer applications such as Point Click Care and Microsoft Office Suite (e.g., Word, Excel, PowerPoint and Outlook).
15. Knowledge of applicable legislation as well as provincial and municipal policies concerning such legislation (e.g. Fixing Long-Term Care Homes Act/ Regs).
16. Familiarity with government legislation in the area of Occupational Health and Safety, Freedom of Information and Protection of Privacy, and Long-Term Care service and programs delivery.
17. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.