MANAGER STRATEGY & COMPLIANCE

• Job ID: 52333
• Job Category: Information & Technology
• Division & Section: Technology Services Division, Project & Strategy Delivery
• Work Location: Metro Hall, 55 John Street, Toronto, ON.
• Job Type & Duration: Permanent, Full-time Vacancy
• Salary: $140,350.00 - $182,614.00, TM5203, Wage Grade 9.0
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 09-Dec-2024 to 23-Dec-2024
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Driving technology compliance within Canada’s largest municipality – Toronto, ON

In the complex, multi-divisional and multi-stakeholder environment that is the City of Toronto, our Technology Services Division plays a vital role in our ability to deliver targeted programs and services and achieve business goals. Both a strategic thinker and a results-oriented leader, you welcome the opportunity to support the strategic planning process and translate it into actionable, quantitative plans in the role of Manager of Strategy & Compliance.

Reporting to the Director Technology Strategy & Program Management, you’ll develop a technology compliance risk assessment framework, assess regulatory, commercial and organizational technology compliance risks – both inherent and residual – and develop a technology compliance training and awareness program that educates the end-user community on compliance requirements. We’ll also count on you to lead the development of a centralized activity planning process and ensure its adoption across the Division, and provide expertise and support in the strategic planning process to ensure that said process highlights existing business issues, and issues are addressed by the plans and adhere to the established strategy.

Comfortable working in a highly demanding environment with many competing priorities, you’ll manage the implementation and maintenance of technology compliance and audit issue management tracking and resolution process that addresses known issues, according to severity and potential impact to the organization. You’ll also develop and direct technology compliance control monitoring programs to ensure that technology compliance-related risks are managed to the appropriate level of acceptable residual risk.

Recognized as a subject matter expert, you’ll provide businesses and IT managers with the tools and expertise needed to assist with technology compliance-related projects and initiatives, and collaborate with the Division’s Extended Senior Leadership Team on program and/or service recommendations. You’ll also represent the Office of the CTO on Steering Committees and project escalation groups, and work with Legal Services and compliance representatives to identify all technology compliance requirements associated with the law and contractual regulations within all relevant jurisdictions.

This pivotal role comes complete with the usual managerial responsibilities, as you’ll be expected to manage, motivate and train Unit staff, and supervise day-to-day operations, from scheduling, assigning and reviewing work, to developing and administering the annual budget and controlling expenditures. Leading by example, you’ll ensure effective teamwork, and high standards of work quality and organizational performance, while promoting continuous learning and innovation.

KEY QUALIFICATIONS:

Among the strengths you bring to the role of Manager, Strategy & Compliance, will be the following key qualifications:

1. Post-secondary education in a discipline pertinent to the job function (Information Technology, Business Administration, Law, Engineering or Project Management) or an approved combination of education and experience.
2. Extensive experience in managing compliance and risk management issues relating to technology operations.
3. Considerable experience in the area of technology audit management, business process improvement and/or change management, stakeholder management and Business Process Re-engineering.
4. Extensive exposure to corporate strategy management, with direct exposure to top management strategy formulation and decision-making.
5. Proven experience developing and submitting IT audit and compliance reports to governing bodies, legal entities and/or external authorities.
6. Compliance Management certification.

Given this background, you’ll bring extensive knowledge and understanding of audit standards and practices, and compliance frameworks, together with excellent interpersonal, verbal and written communication, project management, analytical and problem-solving skills, and the ability to communicate compliance-related concepts to a broad range of technical and non-technical staff.

In alignment with the Toronto Public Service values, you must also be able to take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity.

Project Management Professional (PMP) certification, and prior consulting experience are considered assets.

Contribute to the vision of "Toronto better served through innovative Information Technology"

As North America’s fourth largest city and Canada’s financial and business capital, the City of Toronto is seeking innovative, proven information technology specialists to join our dynamic team. Help build a best practice IT organization that will be responsive in meeting the needs of our 240+ different lines of business involving more than 20,000 staff at 600+ sites.

Join the Toronto Public Service as Manager, Strategy & Compliance, within our award-winning Technology Services Division, supporting the City programs and services that ultimately serve more than 2.9 million residents. The diversity of our IT applications, services and infrastructure mirrors the diversity of our citizens. This includes an infrastructure of over 22,300 desktops/notebooks/workstations, 2,100 servers, 1,000 applications and 1 petabyte of data.

We are proud to be recognized worldwide for our successful use of IT to attract leading-edge business, build skills, generate economic growth and improve government service delivery. Our talented teams are behind the creation of the Toronto Public Library’s express checkout system, the City’s 3-1-1 Report It Online campaign, and the integration with Canada Post’s ePost Service.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.