MANAGER WORKFORCE PLANNING & DEVELOPMENT

• Job ID: 52771
• Job Category: Human Resources
• Division & Section: Seniors Services & Long Term Care, LTC Strategic Workforce & Planning
• Work Location: LONG TERM CARE HOMES & SERVICES OFFICES, Union Station Toronto ON
• Job Type & Duration: Full-time, 1 Permanent  Vacancy
• Salary: $123,833-$170,184
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 12-JUN-2025 to 26-JUN-2025
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The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Reporting to the Director Workforce Management, the Manager Workforce Relations will manage a team of consultants who support all levels of Management in the Seniors Services and Long Term Care Division by providing expert support, advice and counsel for various facets of Human Resources including Employee Relations, Performance Management, Organization Design and Restructuring, Strategy Development and Planning, Change Management, Disability Management, Health and Safety along with policy and collective agreement interpretation.  In Partnership with the City’s People and Equity Division, the Manager, Workforce Relations will ensure the division and its programs are in compliance with relevant legislative requirements related to The Fixing Long-Term Care Act, The Labour Relations Act, The Occupational Health and Safety Act, The Human Rights Code,  Accessibility of Ontario with Disabilities Act, Accreditation Standards and other associated policies and legislation affecting the Division.

Major Responsibilities:

• Manages a team of Consultants who support the division’s employee relations processes including the provision of expert employee relations advice and counsel and participation in the grievance process, coaching and supporting leaders in addressing performance improvement and attendance management issues, advising on disciplinary procedures, providing conflict resolution advice and support and analyzing labour relations risks to Management throughout the Division.
• Provides strategic leadership and manages the development, implementation and evaluation of programs and initiatives to support various facets of Human Resources, in support of a safe, high performing, knowledgeable, and engaged workforce, in partnership with corporate partners, and in accordance with relevant legislation and corporate policies.
• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Participates in confidential re-structuring, re-organization and management change initiatives to develop an organization that supports and is conducive to a high level of performance.
• Manages, motivates, and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.  Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Develops policies and provides leadership and support in the development, implementation and evaluation of policies, strategies and program recommendations.
• Oversees the analysis of performance measures and identifies improvements in business processes as it relates to strategic business effectiveness, and analyzes and reports on key operational data that measures effectiveness and efficiencies.
• Responds strategically to emerging business specific legislative, regulatory and policy changes, changes to collective agreements and assesses the impacts on human resources practices.
• Provides expert strategic workforce planning knowledge, advice, executive-level support and professional judgement on performance management, collective agreement matters, and employee-related issues for the division's management team.
• Ensures ongoing research and analysis of trends and activities, including forecasting needs and monitoring policy and program activities.
• Ensures effective teamwork by facilitating communication and addressing emerging issues related to equity.
• Fosters an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
• Fosters and maintains cooperative working relationships within and externally to the division; establishes and maintains positive working relationships with union representatives and maintains contact with professionals in related fields to ensure skills, knowledge and practices are current.

What do you bring to the role?

1. Post-secondary education in a discipline pertinent to the job function (e.g. Human Resources, Business Administration, Public Administration, Industrial Relations, etc.) or an equivalent combination of education and/or relevant experience.  CHRP/L professional designation is an asset.
2. Considerable Labour Relations experience and in at least one additional Human Resource functional area (Recruitment, Health & Safety, Training, Performance Management) in a complex public or private sector organization, with experience specifically in a unionized environment required.
3. Strong interpersonal, relationship building and conflict resolution skills with excellent political acumen to function effectively in a service oriented, politically sensitive environment and to balance the needs of the organization and customers against valuable resources.
4. Experience with consultation and advisory skills, with the ability to work with all levels of the organization in assessing organizational needs and developing and implementing effective programs and strategies within a unionized work environment.
5. Considerable experience in motivating, leading, training and managing a diverse team in a fast paced environment with the ability to promote and foster effective teamwork and establish excellence in a customer service oriented environment.
6. Considerable experience in leading and implementing proactive and progressive organizational change initiatives in order to achieve desired results within critical timeframes.
7. Experience developing policies, training plans and business processes to support the strategic direction of the division, as well as meet legislative compliance and collective agreement obligations within an operations focused environment.
8. Highly developed business writing skills, critical thinking, judgement, tact and expertise in facilitating consensus and persuading/negotiating with a variety of stakeholders.
9. Experience in developing and administering budgets and in control and monitoring of expenditures to ensure fiscal accountability and effective use of resources.
10. Excellent business writing skills with the ability to prepare comprehensive reports through the application of relevant information to support business analysis and decision making.
11. Skilled in developing and delivering staff training programs, workshops and seminars.
12. An effective decision maker that promotes and fosters teamwork with the ability to manage and execute change effectively.  Ability to foster an organizational culture that emphasizes innovation, continuous improvement, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
13. Strong knowledge of employment related legislation (i.e. ESA, Occupational Health & Safety, Human Rights, etc.)  Familiarity with applicable collective agreements is an asset.

Notes:  As a condition of employment with the Senior Services and Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.