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MUNICIPAL STANDARDS OFFICER 1

Job ID: 52988

  • Job Category: Audit, Compliance & Inspections
  • Division & Section: Municipal Licensing & Standards, MLS By-Law Enforcement
  • Work Location: Various (List Below)
  • Job Type & Duration: Permanent, Full-Time
  • Hourly Rate and Wage Grade: $41.33 - $45.26
  • Shift Information: 35 hours per week - rotating shifts (including weekends, days, afternoons, nights and holidays)
  • Affiliation: L79 Full-time
  • Qualified List: Candidate List will be established. For applicability and duration, see below.
  • Number of Positions Open: 10+
  • Posting Period: 10-FEB-2025 to 25-FEB-2025
  •  

  • Locations:
     

  • West District: 399 The West Mall, Etobicoke ON
  • Central District: 433 Eastern Ave. Toronto, ON
  • East District: 1530 Markham Rd, Scarborough, ON


The City of Toronto’s Municipal Licensing & Standards Division is hosting two (2) 60-minute Information Sessions for the Municipal Standards Officer 1 (MSO1) position. Details are provided below.


All applicants interested in this position are encouraged to attend. During the session, the Management of the Municipal Licensing & Standards Division will provide insights into the role and its responsibilities. A Q&A period will follow.


Information Session links:

 

February 19, 10:00 AM https://toronto.webex.com/toronto/j.php?MTID=m0ac8f0b3cf935d737334411ace21f5ad

 

February 20, 1:00 PM https://toronto.webex.com/toronto/j.php?MTID=m4c3b23e32c9339530a0f5b4eddcc8238

 

Job Description

 

To conduct inspections, investigations, and initiate enforcement in accordance with the City of Toronto Municipal Code and related provincial statutes, to inform members of the public of their responsibilities and to promote compliance with the City's bylaws and other provincial statutes.

 

Major Responsibilities:

 

  • Carries out the legislated and legal requirements of a Provincial Offences Officer and/or Municipal Law Enforcement Officer, including the interpretation and application of a broad range of City of Toronto Municipal Code chapters, City bylaws and provincial statues, in a manner that ensures the integrity of law enforcement activities to be independent, neutral and impartial.
  • Conducts proactive and reactive inspections and investigations of industrial, commercial, institutional, and residential properties and vehicles, in the case of mobile businesses, in accordance with organizational standards and legislative requirements to ensure compliance with the City of Toronto Municipal Code, such as fences; property maintenance; graffiti; noise; waste collection, litter and dumping; adequate heat; abandoned appliances; and vital services.
  • Conducts inspections and investigations of licensed businesses and permit holders in accordance with organizational standards and legislative requirements to determine compliance, including those related to sign, café and marketing permits.
  • Conducts inspections and investigations into complaints related to zoning matters, pursuant to the Planning Act, including review of all related documentation.
  • Conducts research using a variety of means including other databases and the Internet.
  • Installs, maintains, and calibrates field monitoring instrumentation and downloads, compiles and interprets all field monitoring data.
  • Initiates and conducts joint inspections and/or investigations with City Divisions, law enforcement agencies, other municipalities, and provincial and/or federal governmental organizations.
  • Prepares and issues Orders and Emergency Orders under the Ontario Building Code Act and the City of Toronto Municipal Code and bylaws, as well as enforcing court orders, closure orders and prohibition orders.
  • Obtains and assesses professional engineer's reports and issues appropriate Orders based on the assessment.
  • Maintain City records in the appropriate data management systems, and the required confidentiality related to the investigation process.
  • Issues Notices of Violation, Orders, Part I and Part III processes of the Provincial Offences Act for non-compliance of the Toronto Municipal Code, City of Toronto Act, Planning Act, Building Code Act and other City bylaws.
  • Employs appropriate investigative techniques to gather and analyze evidence and develop and implement investigative plans, including conducting interviews of complainants, offenders, witnesses and others having relevant information, conducting surveillance, and seize, collect, document and properly store all evidence, including photographic and video evidence.
  • Monitors remedial work of contractors to ensure compliance with contractual terms; provides contractor with written confirmation of work performed, including seizure of vehicles, equipment, signs, merchandise and goods, waste and other things that are in contravention of the bylaws; coordinate the recording, storage and release of such seizures in accordance with bylaw requirements and procedures.
  • Arranges for removal of encumbrances and debris.
  • Initiates remedial action to remedy emergency conditions.
  • Prepares correspondence and reports for management, Committees, Licensing Tribunal and briefs for prosecution.
  • Reviews case file with prosecutor; makes recommendations on submissions to the Court on fines/penalties to be imposed.
  • Attends court and other quasi-judicial bodies to provide evidence such as: Committees of Council, Property Standards Committee, Licensing Tribunal and the provincial Residential Tenancy Tribunal.
  • Swears information before the Justice of the Peace and serves summons.
  • Determines and executes appropriate enforcement and/or educational strategies.
  • Communicates orally and in writing with various stakeholders to meet the needs of diverse audiences.
  • Applies a customer service approach in interactions with others and, when problem solving and addressing bylaw infractions, utilizes alternate dispute resolution and/or mediation. Represents the Municipal Licensing and Standards Division at various meetings with the public, elected officials, other Divisions, and external organizations.
  • Interacts with the public, other law enforcement agencies, property owners, tenants, solicitors, City, and other government officials/agencies.
  • Participates in the review of existing, and the development of new programs and processes.
  • Ensures compliance with all health and safety procedures and use of issued equipment.
  • Conducts educational programs and trains new Municipal Standard Officers and summer students.
  • Distributes work to administrative team.

 

Key Qualifications:

Your application must describe your qualifications as they relate to:

 

  1. Post-secondary education in a related discipline such as security/law enforcement, MLEO Certification and/or criminology, or an equivalent combination of education and relevant work experience.
  2. Experience in municipal or other regulatory enforcement environment, interpreting and applying by-laws/regulations to ensure compliance.
  3. Experience conducting inspections or investigations such as field interviews, enforcement actions, case management, court preparation and testimony.
  4. Experience handling and facilitating disputes with members of the public and utilizing mediation or de-escalation tactics to successfully resolve interpersonal conflicts.
  5. Experience performing research, analysis, recording information and preparing reports to address issues and informed decisions.
  6. Must possess and maintain a valid Province of Ontario Class “G” Driver’s License and the ability to obtain the City’s Operating permits and requirement.

 

You must also have:

 

  • Ability to work rotating shifts (day, afternoon, night, weekend and holidays) independently, in an outdoor environment which can include extreme weather conditions.
  • Ability to lift objects (weighing up to 20 kgs into box of pick-up truck).
  • Excellent and effective, verbal, and written communication skills, and the ability to be tactful, patient and courteous, when dealing with the public, elected officials and staff in other service areas.
  • Ability to utilize a variety of software applications such as Microsoft Office and case management systems.
  • Ability to write in a clear, concise, and legible manner.
  • Ability to work independently and be proactive while functioning within a robust team environment.
  • Excellent analytical, problem solving and decision-making skills with the ability to apply these skills when assessing difficult and challenging situations.
  • Ability to organize field work, exercise initiative, discretion, and independent judgment.
  • Thorough knowledge and understanding of the by-laws and legislative requirements relating to the division’s core functions.
  • Ability to present evidence in court or other discovery proceedings. Must have access to a personal vehicle that is properly maintained and insured.
  • Ability to read and interpret related documents, e.g. engineering plans, architectural and landscape drawings and legal documents would be an asset.
  • Knowledge or understanding of the maintenance and operation of building components such as building envelop, mechanical, plumbing, and electrical systems would be an asset.

 

The ability to speak multiple languages to support the diverse culture of the City of Toronto would be an asset.

 

Please Note:

 

Successful internal and external candidates will be required to provide a current Criminal Police Reference Check as a condition of employment for this position.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
 

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.


Equity, Diversity and Inclusion


The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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