OPERATIONS SUPPORT OFFICER (WORKFORCE DEVELOPMENT)

• Job ID: 54003
• Job Category: Administrative
• Division & Section: Parks & Recreation, PFR Management Services
• Work Location: Scarborough Civic Centre, 150 Borough Drive, Scarborough
• Job Type & Duration: Full-time, Temporary (13 Month) Vacancy
• Salary: $73,495.00 - $96,567.00
• Shift Information: Monday to Friday, 35 Hours Per Week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 17-Jul-2025 to 31-Jul-2025 

Reporting to Supervisor Staff Support, the Operations Support Officer will assist with centralized administration and human resources support functions for the Management Services unit.

Major Responsibilities:

• Liaises with Parks & Recreation Operating & Business Branches and People & Equity to support the coordination of workforce management and development activities including; divisional onboarding and training, health & safety and Human Rights and Anti-Harassment Discrimination (HRAP) investigations, staffing transactions, scheduling activities, and administration of resources to support the Branches.
• Implements detailed plans related to policies/procedures regarding program specific requirements.
• Coordinates special projects and assignments, prepares briefing notes, status updates and reports.
• Supports and participates on team projects, collects, maintains and analyzes data, researches information and prepares data reports, summaries and learnings. Deals with and has access to confidential human resources information and ensures confidentiality of such information.
• Creates and maintains electronic, spreadsheets and workforce data and analytics ensuring records are maintained in accordance with Corporate and Divisional policies and retention periods.
• Maintains workforce and statistical data (e.g., training, recruitment, labour relations, projects) using Excel and databases.
• Prepares presentations and responds to related inquiries to support divisional leadership.
• Provides support and information to meetings, complaint handling, labour relations and staff development initiatives and leads unit projects as needed.
• Assists with the administration of the annual budget for the unit and ensures that the unit's expenditures are maintained within approved budget limitations.
• Prepares and organizes Council and Committee materials including confidential and employment/labour relation matters, background, and briefing notes.
• Co-ordinates the Divisional Training & Learning Committee meetings and liaises with branch training leads and unit's training coordinators to track and bring forward training items.
• Effectively communicates changes in policies and procedures within the Branches and Division.
• Supports the design, development and maintenance of the Divisional website related to policies and procedures.
• Liaises with other support functions as needed.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in Human Resources, Business Administration or a discipline pertinent to the job function and/or equivalent combination of education and experience.
2. Considerable experience working in Human Resource functions, in one or more of the following areas (Workforce Planning & Development, Learning, Labour Relations, Health & Safety) in a unionized environment.
3. Considerable experience with coordinating projects and large scale, multi-faceted process coordination.
4. Considerable experience and proficiency in the use of Microsoft Suite applications (e.g. Excel, Word, PowerPoint and Outlook).
5. Experience in researching, developing/writing reports and correspondence for the consideration of senior management and Council.
6. Knowledge of Human Resources policies, guidelines, procedures, Collective Agreement obligations, and Employment legislation such as Employment Standards Act, Human Rights Code, and Occupational Health and Safety Act.
7. Ability to use discretion and maintain confidentiality when handling sensitive information.
8. Excellent verbal and written communication skills with the ability to communicate and present clearly and effectively to a variety of audiences.
9. Excellent interpersonal skills with the ability to establish and maintain effective working relationships with all levels of staff and external contacts.
10. Excellent customer service skills.
11. Strong problem solving, multi-tasking & organizational skills with a strong ability to manage multiple priorities within tight time constraints.
12. Ability to work independently and cooperatively with multi-disciplinary groups and others in a team environment.
13. Ability to work flexible hours and under time constrains to meet deadlines.

Note To Current City of Toronto Employees 

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.