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PEOPLE SERVICES ASSOCIATE

 

  • Job ID: 50583

  • Job Category: Human Resources

  • Division & Section: Public Health, Operation and Business Services

  • Work Location: Union Station, 55 Front Street West, Toronto, ON M5J 1E6

  • Job Type & Duration: Full-time, 2 Temporary (Approximately 12 Months and 14 Months) Vacancies

  • Salary: $62,637.00 - $77,715.00

  • Shift Information: Monday to Friday, 35 hours per week

  • Affiliation: Non-Union

  • Number of Positions Open: 2

  • Posting Period: 17-Oct-2024 to 31-Oct-2024

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Job Description

The People Service Associate will support the development and delivery of Human Resource best practices within the division. Specific areas of focus will include reporting and analytics, policy and process development, training & development, recruitment & selection, health & safety, strategic HR planning and employee & labour relations support.

Major Responsibilities:

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Recommends development of, or revisions to, current Division's practices and procedures to enhance service delivery and customer service as it relates to the Human Resources Services area of the Division.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Collects and analyzes data from various internal sources for tracking and reporting purposes. Establishes and maintains divisional reports and dashboards including but not limited to recruitment, engagement, turnover and training.
  • Supports all aspects of Divisional staffing activity including recruitment and onboarding.
  • Supports the design, development and maintenance of the TPH website related to corporate HR policies and procedures.
  • Supports the scheduling of grievance meetings.
  • Supports and participates on team projects, collects and analyzes data, researches information and prepares data reports.
  • Deals with and has access to confidential Human Resources information and ensures confidentiality of such information.
  • Retrieves information from various electronic systems and manual files and responds to employee and client requirements.
  • Creates and maintains manual and electronic files and records.
  • Provides interpretation and information on City HR Policies as they relate to staffing and recruitment, as required.
  • Responds to enquires from senior staff, the public, agencies and other levels of government utilizing in depth knowledge of procedures, regulations, criteria, etc. and records detailed messages.
  • Creates and maintains electronic and hardcopy files, spreadsheets and data bases ensuring records are maintained in accordance with Corporate and Divisional Policies and retention periods.
  • Provides administrative and coordination support as required.
  • Prepares and organizes materials including confidential and employment / Labour Relations matters, background, and briefing notes.

 

Key Qualifications:

  1. Post-secondary education in a discipline pertinent to the position combined with relevant professional experience.
  2. Considerable experience in delivering or supporting human resource strategies/services in one or more of the following areas: Training & Organizational Effectiveness, Recruitment & Selection, Labour Relations, Policy & Process Development, Reporting & Analytics, and Strategic HR Planning.
  3. Experience preparing comprehensive reports, management correspondence, presentation material, creating graphs and charts using Microsoft Office Suite (Word, Excel).
  4. Experience with a human resources information system.
  5. Knowledge of human resources and related legislation, including the Employment Standards Act and Human Rights Code. Familiarity with applicable collective agreements and human resources policies and procedures is an asset.
  6. Excellent human relations and conflict management skills with the ability to handle matters of a confidential /sensitive nature as it relates to management and unionized employees.
  7. Ability to work in a highly demanding work environment with many competing priorities and deadlines.
  8. Ability to effectively communicate both verbally and in writing at all levels of the organization. Ability to work effectively as a resource to management and staff in a diverse, multi-site Division.
  9. Ability to develop and maintain productive working relationships with senior administrators, managers, and employees.
  10. Ability to exercise discretion, judgement and work independently and as a team lead or team member.
  11. A Certified Human Resources Professional Designation would be considered an asset.

 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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