PEOPLE SERVICES CONSULTANT

Job ID: 67353

Job Category: Human Resources

Division & Section: Toronto Paramedic Services, PS Operations

Work Location: 4330 Dufferin St, Toronto, M3H 5R9

Job Type & Duration: Full-time, Permanent Vacancy

Salary: $89,337 - $132,880, TM1839, Wage Grade 6

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 2

Posting Period: 16-Oct-2026 to 30-Oct-2026

Toronto Paramedic Services is hiring Human Resources professionals for two opportunities in our Strategic Operations and Workforce Relations unit: People Services Consultant (Labour Relations) and a People Services Consultant (Disability Management and Health & Safety). These roles offer the opportunity to support employee well-being, workplace compliance, and organizational success through labour relations, disability management, return-to-work programs, workplace accommodations, health and safety initiatives, and guidance on human resources policies and collective agreements. Responsibilities will vary depending on the position.

You’ll contribute to continuous improvement through policy support, training coordination, and data-driven insights—helping us maintain a safe, inclusive, and high-performing workplace.

Major Responsibilities:

• Coordinates and/or leads divisional return to work, disability management, attendance management, workplace accommodation and health and safety programs in collaboration with the People & Equity Division.
• Provides recommendations regarding corporate and divisional policies and procedures and legislative regulations. Implements strategies to ensure compliance and initiates policy development and review, as required.
• Provides analysis and strategic direction on human resources issues, short- and long-term planning and the development of related programs.
• Identifies training and development needs and trends in the organization, recommends and implements a variety of programs and initiatives.
• Provides consultative support to divisional Joint Health & Safety Committees, as required.
• Supports the integration of safety into all aspects of work to ensure clear accountability for safe and healthy work practices.
• Provides advice and guidance related to employee and labour relations matters, including the administration, interpretation and application of collective agreements and employment legislation.
• Assists in managing complaints, disputes, and grievances by participating in interviews, reviewing documentation, assessing information, and helping prepare findings.
• Works in conjunction with divisional and corporate Employee Relations teams to identify and resolve problems and establish processes and procedures in a cooperative and collaborative manner.
• Supports and participates in joint labour-management committees.
• Builds and maintains strong professional relationships with internal and external stakeholders in support of organizational objectives and effective labour relations outcomes.
• Recommends, designs, re-engineers and facilitates policies, procedures and processes regarding division or program specific requirements and to support high quality service, continuous improvement and service equity.
• Coordinates and delivers relevant education and training to Divisional staff, in partnership and consultation with People & Equity.
• Develops and maintains data collection systems, and analyzes corporate, divisional, WSIB and other related data to identify trends and make recommendations for action/change.
• Conducts research into assigned areas to identify leading practice developments within the field, amendments to corporate policies and practices, legislation and initiatives by other levels of government.
• Develops and implements consultative processes, frameworks, and tools to strategize with stakeholders on divisional human resource related business needs and initiatives.
• Supports the development and implementation of divisional human resource focused strategic plans.
• Prepares comprehensive reports, work plans, presentation material, briefing notes and other management correspondence.
• Participates on various committees and project groups, as assigned.

Key Qualifications:

1. Post-secondary degree or diploma in a discipline pertinent to the job function (i.e., Human Resources, Disability Management, Health and Safety, Employee and Labour Relations), or an equivalent combination of education and experience.
2. Considerable experience developing and delivering human resource services, including disability management, health and safety, and labour relations, in a large unionized or private sector organization.
3. Experience analyzing data and preparing comprehensive reports, management correspondence, and presentation material using Microsoft Office Suite.
4. Ability to oversee projects from initial planning and development through to successful execution.
5. Ability to design, develop and deliver formal training programs.
6. Comprehensive knowledge of human resources policies and related legislation, including the Labour Relations Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act, Accessibility for Ontarians with Disabilities Act, Employment Standards Act, and Human Rights Code.
7. Ability to work in a highly demanding work environment with many competing priorities and deadlines.
8. Proven consultation and advisory skills with the ability to effectively communicate verbally and in writing at all levels of the organization.
9. Ability to develop and maintain productive working relationships with the senior leadership team, management staff, frontline employees and union officials.
10. Proficient in the use of Microsoft office applications such as Word, Excel and PowerPoint.
11. Excellent human relations and conflict management skills with the ability to exercise discretion and judgement with matters that are confidential/sensitive in nature.
12. Ability to lead work groups, foster effective teamwork and provide a high level of client service.
13. Strong organizational and research skills with the ability to coordinate and manage short- and long- term projects through to completion.

Note To Current City of Toronto Employees 

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.