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PROGRAM MANAGER BUS CONT DISASTER REC

  • Job ID: 59724
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Enterprise Services & Operations
  • Work Location: Metro Hall, 55 John Street, Toronto, ON, M9N 1J6 
  • Job Type & Duration: Full-time, Temporary (12 months) Vacancy
  • Salary: $113,683.00 - $155,216.00
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 06-Oct-2025 to 21-Oct-2025


Job Description  

We're seeking a dynamic Disaster Recovery Manager to lead the strategy that keeps our business running through the unexpected. You will develop, implement, and manage disaster recovery plans to ensure continuity of critical operations during disruptions.

The ideal candidate will have extensive experience in disaster recovery planning, risk assessment, and business continuity management. You will collaborate closely with IT teams, business units, and senior management to identify vulnerabilities, establish recovery objectives, and ensure compliance with regulatory requirements and industry standards.

The successful candidate will possess strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and the capacity to manage multiple projects simultaneously. We are looking for someone proactive, detail-oriented, and capable of working effectively under pressure during crisis situations. Your role will be critical in safeguarding the organization's assets, reputation, and operational continuity. You will also be expected to stay current with emerging trends, technologies, and best practices in disaster recovery and business continuity management.

Key Responsibilities:

  1. Risk Assessment and Business Impact Analysis
    • Responsible for conducting and reviewing the outcomes of Application Business Impact Analysis (ABIA) and aligning the Disaster Recovery framework, strategy and plans to support business needs
    • Working closely with Business Continuity Teams, responsible for risk assessments and business impact analyses to identify potential threats and vulnerabilities for IT business continuity, potential impact, likelihood and identifying the mitigation for these risks

 

  1. Developing and Implementing Disaster Recovery Plans
    • Manage and maintain the overall IT Disaster Recovery program, including DR Policy, DR Guidelines, DR Governance and Change Management.
    • Responsible for planning, setup, rollout, testing and maintenance of the IT Disaster Recovery plans
    • Develop and maintain disaster recovery documentation, including templates, detailed recovery plans, procedures, and checklists.
    • Responsible for maintaining the critical asset list of IT services, applications, business owners, divisional DR leads, and suppliers
    • Responsible for coordinating and leading disaster recovery exercises and tests to validate the effectiveness of recovery strategies and identify areas for improvement.
    • Ensure that all disaster recovery plans are regularly reviewed, updated, and communicated effectively across the organization.

 

  1. Training and Educations:
    • Responsible for educating staff on disaster recovery procedures and their roles during an incident.
    • Develop and maintain DR Training Courses, available to all staff through the online portal.
    • Maintain IT DR Page on City’s internal website.

 

  1. Collaboration and Communication:
    • Responsible for building and maintaining strong positive working relationships with colleagues across IT, business stakeholders, Divisional DR leads, and suppliers to ensure effective and efficient ways of working.
    • Manage relationships with external vendors and service providers to ensure their disaster recovery capabilities align with organizational requirements.
    • Responsible for consulting with owners and support teams to define, develop, coordinate, and manage disaster recovery plans
    • Work with the Business Continuity Management (BCM), Major Incidence Management (MIM) Group, Chief Information Security Office (CISO), Toronto Emergency Management (TEM), and project stakeholders on a continual basis to minimize corporate risk, review IT DR policy and guidelines.

 

  1. Reports and Update
    • Responsible for regular reports and updates to senior management regarding the status of disaster recovery preparedness and any identified risks or issues.
    • Responsible for preparing and communicating IT DR KPIs
    • Responsible for coordination with IT Stakeholders and Divisional leads for various DR Audit assessment and Annual DR reports

 

  1. Incident Management:
    • Develop effective strategies to respond to IT and operational service disruption in the event of a significant incident or disaster
    • Responsible for information and coordinating critical recovery activities. You will be instrumental in ensuring the organization's resilience and ability to quickly recover from disruptions, minimizing downtime and financial losses.
    • The MIM (Major Incident Management) response is intended to prevent situations from escalating to the level of a disaster declaration. You will be responsible for coordinating with the MIM Manager to either prevent a disaster or, if necessary, identify when a disaster should be declared and ensure an effective response and recovery effort.

 

Key Qualifications: 

  1. Bachelor’s degree in information technology, Computer Science, or related field.
  2. Extensive experience in disaster recovery and business continuity planning.
  3. Extensive experience in managing IT infrastructure projects and delivering mission critical solutions.
  4. Strong knowledge of disaster recovery methodologies and best practices.
  5. Strong understanding of IT security breaches and cybersecurity threats.
  6. Working knowledge of standards and guidance related to Business Continuity Management & DR standards (ISO27031, ISO22301, FFIEC, NIST).
  7. Experience conducting risk assessments and business impact analyses.
  8. Excellent communication, leadership, and organizational skills.
  9. Ability to manage multiple projects and priorities simultaneously.
  10. Relevant certifications such as CBCP, DRCS, or similar preferred.
  11. Proficiency in disaster recovery software and tools.
  12. Working knowledge of standards and guidance related to Business Continuity Management & DR standards (ISO27031, ISO22301, FFIEC, NIST).

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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