PROGRAM MANAGER FLEET MAINTENANCE

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• Job ID: 57535
• Job Category: Project Management
• Division & Section: Fleet Services, Fleet Services Maintenance Operations
• Work Location: Hybrid (office location 843 Eastern Ave., 1050 Ellesmere Rd.)
• Job Type & Duration: Full-Time, Permanent
• Salary: $113,683- $155,216
• Shift Information: Monday to Friday, 35 Hours Per Week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period:27-June-2025 to 11-July-2025 
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The City of Toronto's Fleet Services Division (FSD) provides a full range of fleet management services for City Divisions and Agencies. We direct the management of the City's fleet including the acquisition, maintenance, asset lifecycle management, fuel infrastructure, business intelligence and the City's industry leading Green Fleet Plan. The City of Toronto has the largest municipal fleet in Canada and one of the most complex Fleets in North America.

Program Manager reports to the Director of Fleet Maintenance and is responsible for supporting the delivery of efficient and cost-effective maintenance programs for all City owned or operated vehicles and equipment. This role will focus on a range of strategic programs, projects and initiatives that involve leveraging Fleet Technologies to drive data-driven decision making and supporting the implementation of such initiatives.

Major Responsibilities: 

• Manages the development and delivery of a portfolio of major, multi-stakeholder projects and programs associated with implementation of key Fleet Services and City priorities.
• Provide Project Management support to the maintenance operations team including planning, execution, training, and oversight of projects and ensure alignment with overarching Divisional and Corporate policies and governance.
• Assists the Director of Fleet Maintenance to help address ongoing and emerging issues and priorities for the Division in a timely way to ensure the delivery of Fleet Services programs, initiatives and special projects.
• Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Manages the human resources requirements of the maintenance section for both union and non-union staff, including workforce planning, hiring, discipline and performance management within the guidelines set out in Human Resources policies and procedures and applicable collective agreements.
• Support the management team in ensuring service levels are identified and met, problems are addressed and client satisfaction is maintained.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Conducts research into assigned areas ensuring that such research considers industry advancements, corporate policies and practices, legislation and initiatives by other levels of government.
• Prepares reports to senior management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
• Manages confidential and sensitive information affecting personnel, operations and resources.
• Builds, maintains and ensures positive working relations, including all correspondence with Divisional and Agency stakeholders, industry, contractors and government authorities associated with assigned projects.
• Prepares necessary reports to Committee or Council for various projects within the Division.
• Provides assistance to the Director as required.
• Serves as a Fleet Services Division representative on joint interdivisional and Fleet industry working groups.

Key Qualifications:

1. Post-secondary education in a professional discipline pertinent to the job function and considerable senior experience in the management of complex, multi-stakeholder programs which require delivery under demanding timeframes and conditions, or an acceptable combination of relevant education and experience.
2. Excellent report writing, communication (oral and written), presentation, interpersonal skills and ability to provide timely and comprehensive advice to senior management to assist in evidence-based decision making.
3. Considerable experience, preparing reports, briefing notes, business cases, strategy and research papers.
4. Extensive experience in strategic program and project business case development, cost-benefit analysis, industry analysis, and the development and implementation of associated strategies and policies - including the oversight and management of project teams delivering complex projects prioritized in related programs.
5. Experience leading multiple and diverse projects and change initiatives including but not limited to; organizational performance and excellence, and continuous improvement programs geared at leveraging technology to reengineer and automate business operations. Proven track record of innovative and result oriented leadership and the demonstrated ability to promote and foster teamwork and success.
6. Considerable strategic policy and project management experience in a related field - that includes briefing senior management, contributing to strategic planning, project planning and management as well as stakeholder engagement.
7. Extensive experience in the development and implementation of policies and programs in the public sector, or equivalent experience with the demonstrated ability to clearly articulate and deliver on goals and objectives.
8. Experience with financial management, budgeting and forecasting, including program/project financial planning and reporting.
9. Highly developed relationship building and communication skills with the ability to establish effective working relationships with employees, City divisions, outside agencies and other orders of government, and non-governmental organizations.
10. Sound decision making, problem solving and conflict resolution skills, with a past history of success demonstrating collaboration, innovation, organization, coordination and planning skills.
11. Ability to deal effectively throughout all levels of the organization, political representatives, consultants, contractors and the public with a developed sense of discretion, judgement and political acumen to deal with sensitive and confidential matters.
12. Ability to work independently, manage daily workload, set priorities and meet required deadlines with conflicting demands and changing priorities.
13. Working knowledge of the Occupational Health and Safety Act and Regulations (i.e. WHMIS, WSIB), Canadian Motor Vehicle Safety Standards (CMVSS) the Collective Agreements and related labour legislation.
14. Considerable demonstrated experience with Microsoft Office Suite (i.e. Access, Excel, Word, and PowerPoint).
15. A valid Ontario Class "G" Driver's License with the ability to obtain a City driver's permit upon employment.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.